6D Sudden Hang Issue

[yungfat]

Hi all!

Is anyone here having any issue with Sudden Hang of your 6D?

I used my 6D for street photography today for around 7 hours (on and off, I set timer of 1 minute auto shut down), GPS is always on, Wifi is only on for one time less than 10 minutes.

My 6D Hang out of sudden while I wanted to take a shoot after 7 hours use.

The camera do Not autofocus, I pressed all buttons that I could found from camera, the camera got no response even I off the camera and on it again.

End up I took the battery out and insert again and on the camera, it back to normal.

But I found one photo been shoot while the camera is Hang. (Remember I press all buttons when its Hang?)

Do you all think I need to send to service center for check up?

Will it link to bigger problem later on?

Please help.

Thank you.

 

[Mt Spokane Photography]

Lots of things could be happening, lenses, TC's, third party batteries, battery grips, memory cards, all have caused cameras to hang.

I'd record all your camera settings, take note of which lenses and or other accessories were in use, mark the battery so if it happens again, you can see if its the same battery. (assuming you have multiple batteries).

Then I'd do a total camera reset and later restore your camera settings. Do a low level format of your memory card. Mark it just in case its the culprit. A bad area on the memory card can cause a camera to hang because it can't complete writing to the card. Usually the write light is on when that happens.

Canon or any repair facility will not be able to repair a issue that they cannot reproduce, so don't bother to send your camera in unless you can tell them how to reproduce the issue.

You might try listing the hardware you are using, lenses, grip, tc's, flash, everything. Someone may have info.

 

[bjd]

Hi all!

Is anyone here having any issue with Sudden Hang of your 6D?

I used my 6D for street photography today for around 7 hours (on and off, I set timer of 1 minute auto shut down), GPS is always on, Wifi is only on for one time less than 10 minutes.

My 6D Hang out of sudden while I wanted to take a shoot after 7 hours use.

The camera do Not autofocus, I pressed all buttons that I could found from camera, the camera got no response even I off the camera and on it again.

End up I took the battery out and insert again and on the camera, it back to normal.

But I found one photo been shoot while the camera is Hang. (Remember I press all buttons when its Hang?)

Do you all think I need to send to service center for check up?

Will it link to bigger problem later on?

Please help.

Thank you.

My 7D MKII does the same. Only a square box visible on the top display of the camera.
Battery out/in to wake it up again.
Cheers Brian

 

[yungfat]

Lots of things could be happening, lenses, TC's, third party batteries, battery grips, memory cards, all have caused cameras to hang.

I'd record all your camera settings, take note of which lenses and or other accessories were in use, mark the battery so if it happens again, you can see if its the same battery. (assuming you have multiple batteries).

Then I'd do a total camera reset and later restore your camera settings. Do a low level format of your memory card. Mark it just in case its the culprit. A bad area on the memory card can cause a camera to hang because it can't complete writing to the card. Usually the write light is on when that happens.

Canon or any repair facility will not be able to repair a issue that they cannot reproduce, so don't bother to send your camera in unless you can tell them how to reproduce the issue.

You might try listing the hardware you are using, lenses, grip, tc's, flash, everything. Someone may have info.

Hi, thanks for your advise.
I taken the battery in and out again,velvety thing back to normal and so far it just happened once.
Anyway I am using original battery and SanDisk Extreme Pro 128GB.
Your're, canon service center cannot handle it because I can't reproduce the same problem again.
Thanks again.

 

[j-nord]

You didn't start taking a long exposure by accident, did you? Were you in 'B' (Bulb mode)?

 

[monsieur_elegante]

I actually noticed my 6D doing this during a trip this past weekend -- don't think it ever happened before.

Not sure what was happening, occurred a couple times during the day, once while I had a Sigma 35 Art attached and once when I had a Canon 100mm f2.8L attached (so does not appear to be a third party lens thing).

As OP stated, autofocus stopped responding, same for menu and all other buttons on camera. But unlike OP, turning it off and back on restored the camera to functionality. I popped out the battery and popped it back in after the second or third time it happened, and the hang did not happen again -- but not sure if those things are even related.

And no, camera was not set to B (bulb) or timer. Camera simply stopped responding.

 

[rfdesigner]

Lots of things could be happening, lenses, TC's, third party batteries, battery grips, memory cards, all have caused cameras to hang.

I'd record all your camera settings, take note of which lenses and or other accessories were in use, mark the battery so if it happens again, you can see if its the same battery. (assuming you have multiple batteries).

Then I'd do a total camera reset and later restore your camera settings. Do a low level format of your memory card. Mark it just in case its the culprit. A bad area on the memory card can cause a camera to hang because it can't complete writing to the card. Usually the write light is on when that happens.

Canon or any repair facility will not be able to repair a issue that they cannot reproduce, so don't bother to send your camera in unless you can tell them how to reproduce the issue.

You might try listing the hardware you are using, lenses, grip, tc's, flash, everything. Someone may have info.

Hi, thanks for your advise.
I taken the battery in and out again,velvety thing back to normal and so far it just happened once.
Anyway I am using original battery and SanDisk Extreme Pro 128GB.
Your're, canon service center cannot handle it because I can't reproduce the same problem again.
Thanks again.

Most digital electronics can go totally mad if the supply volts dip, look up "brown out" (it can flip bits in memory locations, cause only parts of a citcuit to be clocked etc).

Modern supervisory circuits are supposed to protect against this, but that all supposes they kick in fast enough, in most cases they do, but that assumes all possible tolerances have been accounted for, including battery charge and age (internal resistance)

Basically I VERY strongly suspect you suffered a supply induced glitch, and that it will be very unlikely to happen again, if it does and you have an old battery, then I'd try a new battery.

 

[yungfat]

You didn't start taking a long exposure by accident, did you? Were you in 'B' (Bulb mode)?

HI, j-nord,

I used Av mode for street photography at that moment.

 

[yungfat]

I actually noticed my 6D doing this during a trip this past weekend -- don't think it ever happened before.

Not sure what was happening, occurred a couple times during the day, once while I had a Sigma 35 Art attached and once when I had a Canon 100mm f2.8L attached (so does not appear to be a third party lens thing).

As OP stated, autofocus stopped responding, same for menu and all other buttons on camera. But unlike OP, turning it off and back on restored the camera to functionality. I popped out the battery and popped it back in after the second or third time it happened, and the hang did not happen again -- but not sure if those things are even related.

And no, camera was not set to B (bulb) or timer. Camera simply stopped responding.

Hi Monsieur,
This is what had happened to my 6D, anyway so far so good now after pull the battery out and insert it to on the camera again.

 

[yungfat]

Lots of things could be happening, lenses, TC's, third party batteries, battery grips, memory cards, all have caused cameras to hang.

I'd record all your camera settings, take note of which lenses and or other accessories were in use, mark the battery so if it happens again, you can see if its the same battery. (assuming you have multiple batteries).

Then I'd do a total camera reset and later restore your camera settings. Do a low level format of your memory card. Mark it just in case its the culprit. A bad area on the memory card can cause a camera to hang because it can't complete writing to the card. Usually the write light is on when that happens.

Canon or any repair facility will not be able to repair a issue that they cannot reproduce, so don't bother to send your camera in unless you can tell them how to reproduce the issue.

You might try listing the hardware you are using, lenses, grip, tc's, flash, everything. Someone may have info.

Hi, thanks for your advise.
I taken the battery in and out again,velvety thing back to normal and so far it just happened once.
Anyway I am using original battery and SanDisk Extreme Pro 128GB.
Your're, canon service center cannot handle it because I can't reproduce the same problem again.
Thanks again.

Most digital electronics can go totally mad if the supply volts dip, look up "brown out" (it can flip bits in memory locations, cause only parts of a citcuit to be clocked etc).

Modern supervisory circuits are supposed to protect against this, but that all supposes they kick in fast enough, in most cases they do, but that assumes all possible tolerances have been accounted for, including battery charge and age (internal resistance)

Basically I VERY strongly suspect you suffered a supply induced glitch, and that it will be very unlikely to happen again, if it does and you have an old battery, then I'd try a new battery.

Hi rfdesigner,
Thanks for your advise.
All my batteries are new, and my 6D has back to normal, let's see how it goes later on.
Thank you.

 

[wsmith96]

I had an issue where my 6D would stop autofocusing occassionally when using a 70-200mm. My solution was to reseat the lens. I sent it in to canon and they changed out a circuit board in my lens which they deemed to be faulty, though I never had an issue using it on any of my other cameras. That was the extent of the description I got.

So far, so good. It's been about 2 months since the repair.

-wes

 

[yungfat]

I had an issue where my 6D would stop autofocusing occassionally when using a 70-200mm. My solution was to reseat the lens. I sent it in to canon and they changed out a circuit board in my lens which they deemed to be faulty, though I never had an issue using it on any of my other cameras. That was the extent of the description I got.

So far, so good. It's been about 2 months since the repair.

-wes

Hi, wssmith96,
The time my camera hang was attached with 50mm f/1.4.
I took out the battery and on it again with same lens, so far that's the only incident.
Will continue to observe.
Thanks for the sharing anyway.