A few words on Adorama's customer service

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Cptn Rigo

Apr 26, 2012
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#1
Hi Everyone

I just want to share my experience, almost a month ago I pull the trigger buying the EF 85 1.2L lens from Adorama via Amazon, everything was perfect until last week, when a $200 price drop appears, so... I sended an email asking if they have a price protection service, or something like that.

The legendary Helen Oster answer and after a few emails I got a $200 dlls gift certificate in my hands... Super easy, no problems at all.

I Just want to share with you guys this, because is the kind of "details" that make us keep "loyal' as customers

Happy Holidays. ;)
 
#10
I bought the 70-200 f2.8 is II at $2099, then a few days later, it went on sale for $1999. I called customer service on Dec 17, and they said they were going to credit my account back the $100.

I am still waiting for my refund. I emailed them twice asking for a status and they still haven't responded. >:(

Anyone know how long it takes to get a response?
 
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#12
wedge12 said:
I bought the 70-200 f2.8 is II at $2099, then a few days later, it went on sale for $1999. I called customer service on Dec 17, and they said they were going to credit my account back the $100.

I am still waiting for my refund. I emailed them twice asking for a status and they still haven't responded. >:(

Anyone know how long it takes to get a response?
Click to expand...

I got a credit on my account, meaning the money is there the next time I buy something. A credit to your account does not necessarily mean a true refund.
 
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#13
nonac said:
wedge12 said:
I bought the 70-200 f2.8 is II at $2099, then a few days later, it went on sale for $1999. I called customer service on Dec 17, and they said they were going to credit my account back the $100.

I am still waiting for my refund. I emailed them twice asking for a status and they still haven't responded. >:(

Anyone know how long it takes to get a response?
Click to expand...

I got a credit on my account, meaning the money is there the next time I buy something. A credit to your account does not necessarily mean a true refund.
Click to expand...

Thanks for the reply. At first the customer service rep said that they were going to give me store credit, but I asked if they can just refund the money back to my card, they said that they would do that. I'm still waiting...
 
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#17
While I haven't had a price drop issue before, I have bought over half my gear from Adorama with very good results. They're the first place I go when I need something.

Some 5 1/2 years ago I bought a 70-200 2.8L IS from B&H. Something was wrong with it, like the aperture was messed up or something, it just wouldn't take a clear picture but had clear/blur areas all over at any setting. So I called them and told them, and needed it exchanged quick as I was going to an out of state wedding. The guy sent the replacement even before I sent the defective one back so I thought all was ok. The new one worked fine and I made the trip to VA from TX without a hitch. But when I got home I found that B&H had charged me a $50 restocking fee! For a defective lens! I called, I wrote...no effort ever made to resolve that issue.

That's when I found Adorama and I've been with them ever since, without a hitch! Purchased my used 1DsMkII from them on the phone, as usual it got here quickly and all was well...a very good example of the camera in excellent shape for a good price. How do you complain about that? :)
 
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#18
wedge12 said:
Thanks for the reply. At first the customer service rep said that they were going to give me store credit, but I asked if they can just refund the money back to my card, they said that they would do that. I'm still waiting...
Click to expand...

Please email me, [email protected] and it will be done TODAY!

The price promise is a 30-day promise - if the price you paid within the previous 30 days drops, we will give you a store credit for that value, which you can use the next time you call an order in

However, if the price goes up we won't come after you! ;)

Incidentally, if you place a back-order and when we receive new stocks the price to us has increased, we will make every effort to maintain the price at which you ordered, or of course, give you the option to cancel
 
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#20
Helen Oster said:
tpatana said:
So if I bought the 5D3 today, and the price drops next few weeks, I could get refund for the difference.... tempting...
Click to expand...

Within the next 30 days... yes, indeed! :) (But do keep a hold of my contact details: [email protected])
Click to expand...

You temptress! I'm so avoiding this trap. Unless there's great deal on 5d3 (kit or no) with a grip (or no grip). Last year just 15 minutes before midnight on new year's eve, "had" to buy the 70-200 II. (after few bottles of liquid encouragement to come up with good story how my finger slipped and I accidentally typed in all the info on the ordering page) Maybe there'll be similar accident this year too :)
 
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