A few words on Adorama's customer service

[wedge12]

Thanks for the reply. At first the customer service rep said that they were going to give me store credit, but I asked if they can just refund the money back to my card, they said that they would do that. I'm still waiting...

Please email me, [email protected] and it will be done TODAY!

The price promise is a 30-day promise - if the price you paid within the previous 30 days drops, we will give you a store credit for that value, which you can use the next time you call an order in

However, if the price goes up we won't come after you!

Incidentally, if you place a back-order and when we receive new stocks the price to us has increased, we will make every effort to maintain the price at which you ordered, or of course, give you the option to cancel

Thank you Helen! I just received an email and they said that they were going to credit back my card. I appreciate your concern.

 

[Helen Oster]

Thank you Helen! I just received an email and they said that they were going to credit back my card. I appreciate your concern.

You got lucky!

 

[Ryan708]

It is actually quite a reassurance to see someone working for adorama is either A) passionate enough about photography to be on this site, or B) cares enough about their work to look around the sight.

Or perhaps both! I have had good luck with Adorama, Only problem I ever had was ordering something for a minolta by accident I got click happy I guess

 

[Cptn Rigo]

Thank you for the lovely comments - very much appreciated!

Helen

Nope, THANK YOU!

 

[GaryJ]

Wish we had Helen and her team here in OZ

 

[lipe]

yeah i bought 85 1.2L from adorama, amazing, never have a problem, i take this around the world

 

[[email protected]]

I just bought a Canon 500mm F4/L USM II, no problems, great service, I will continue to buy stuff from them...

Dave