...and now Smugmug.

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#21
John said:
thus far, smugmug has been an excellent place for me to post my pictures and work with customers. smugmug folks are incredibly professional and super helpful. i like the customizability of the site and hope that the changes are gonna b ok. up to this point, i feel that i can trust the smugmug folks to make decisions that are good for photographers and the way in which they might like to present and market their products. i sure hope that the changes are ones that give me the flexibility to do the things that i want to do. in all sincerity, i thought that the changes MS made to the Win 8 interface were terrible considering the way that i like to work at my computer. as a result, i just go to the new start screen with all of the tiles and click on Desktop to get back to what works best for me. i hope that smugmug doesn't force things on me that i don't want and don't like.
Click to expand...

Thanks for the kind words! We appreciate that you trust us not only with your valuable photos, but to make the right decisions that we feel will benefit our valued customers.

Michael
 
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#22
zim said:
Surprised no SM users have even acknowledged mbonocore posts?

Imaging if Canon engaged like that!
Click to expand...

Thanks Zim :)

They call me the "Social Butterfly" here at SmugMug HQ. I LOVE to talk to photographers about everything photography. From how to take beautiful landscape, to how to make a couple bucks in this crazy business. Photography is my life.

And Canon does have an excellent CPS. I have used it way too many times, unfortunately :)
 
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#24
Tabor Warren Photography said:
Smugmug is such an awesome company to work with, but so was Adobe. Now I strongly dislike Adobe. I hope and assume that Smugmug will keep their ethicality about them, otherwise I'm out.

While they're shaking things up, if they choose to allow portfolio users to give coupons to their shopping guests, that would be okay too.

Cheers,
-Tabor
Click to expand...

We always put our customers first. ALWAYS. Baldy (the President) still calls customers at random to check in and see how their support service is, and to get their feedback on the product.
 
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#25
Mt Spokane Photography said:
I don't have a concern, I received the e-mail as well. Its time for a update to Smugmug, and I expect it to be a positive one.

Most likely we will see video support, that's a big area they are missing out on, more and more photographers are producing videos. Even though I don't produce many videos, It would be nice to have the feature, and to be able to embed links to the few clips I do make.
Click to expand...

Thanks! I think you will be very happy with the update.

Can you tell me a little more about your needs for video? We do currently support video uploads, and have for years. Maybe I can help get you started using video to your needs?
 
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#26
Kevin B said:
I'm hopeful it will all be positive but I'll reserve judgment until it's unveiled. I'm going to be VERY disappointed if they haven't added the ability to have more depth in galleries (currently you are limited to 3 deep). It is a highly requested feature that has been on their to-do list for years and they've said they are working on it.
Click to expand...

Thanks for your feedback Kevin! Please make sure to tune in on Tuesday!
 
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#27
JPAZ said:
zim said:
Surprised no SM users have even acknowledged mbonocore posts?

Imaging if Canon engaged like that!
Click to expand...

I suspect the reason that nobody acknowledged those posts is tha that is the type of thing we all are "used to" with Smugmug. I, for one, have been very pleased with their site and service. Unless something dramatically changes for eh worse, I will continue to use them. Let's wait and see. It is not the first time they have revamped things.

JP
Click to expand...

Sweet! Thanks! We like to make sure we hear from all of our valued customers, whenever possible. Why should they have to come to us, when we can go out and find them to ask them how they are doing?
 
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#28
brett b said:
I'm a little pissed. I've had a SmugMug Pro account for a few years and I haven't received and email regarding the update.
I have a customized site and recently gave my customizer a down payment to refresh my site. I've been too busy to add the galleries necessary to accomplish what I've asked him to do. But now I'll wait to see if this is going to have a negative impact.
It better be a positive roll out. They doubled the annual cost of a Pro account this year.
Click to expand...

Hi Brett,

We did send the email to every current customer in our system. Can you shoot me your email address in a PM and I can check to make sure we have the correct one? Also, maybe check in the SPAM folder?
 
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#29
Ok, I think I have responded to everyone. Whew! Almost time for bed. 3:30AM here in California.

I will leave for the night with a post from our president Chris MacAskill on our own photography forum. He had heard people were worried about customization, and this is what he had to say.

"Sorry, in the crush of things I haven't been able to wade into the forums, but Bonocore tells me people are legitimately concerned about us blowing away their customizations when we go live.

Somewhere in this thread and in the customization forum I've said that I understand the concern because SquareSpace six green-fielded their users and made them start over and Flickr just sprung the new design on their customers. But we're not doing either of those. It's been a whole lot more engineering and we could have shipped a year ago if we made SquareSpace and Flickr's decisions, but we didn't. You'll get a preview button and lots of time to play before you make changes that your customers will see, and we're preserving things like photos, stats, comments, sales reports, etc.

We all know how forums are and those answers get buried fast so please someone who reads this answer the next time the questions come up, because we're working all hours in prep for Tuesday."
__________________
 
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#30
mbonocore said:
Ok, I think I have responded to everyone. Whew! Almost time for bed. 3:30AM here in California.

I will leave for the night with a post from our president Chris MacAskill on our own photography forum. He had heard people were worried about customization, and this is what he had to say.

"Sorry, in the crush of things I haven't been able to wade into the forums, but Bonocore tells me people are legitimately concerned about us blowing away their customizations when we go live.

Somewhere in this thread and in the customization forum I've said that I understand the concern because SquareSpace six green-fielded their users and made them start over and Flickr just sprung the new design on their customers. But we're not doing either of those. It's been a whole lot more engineering and we could have shipped a year ago if we made SquareSpace and Flickr's decisions, but we didn't. You'll get a preview button and lots of time to play before you make changes that your customers will see, and we're preserving things like photos, stats, comments, sales reports, etc.

We all know how forums are and those answers get buried fast so please someone who reads this answer the next time the questions come up, because we're working all hours in prep for Tuesday."
__________________
Click to expand...

Hi mbonocore,

Although you didn't reply directly to my post (page 1), SmugMug's president did...sort of. In the quote, he mentions that customization won't be harmed. Does this cover all "firsthand" SmugMug customization AND third party customization (i.e. design companies that specialize in creating customized SmugMug templates)? I love SmugMug, but after July 30, I don't want to go to my site and find that the custom template is no longer working.

Thanks!
 
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#31
ckwaller said:
mbonocore said:
Ok, I think I have responded to everyone. Whew! Almost time for bed. 3:30AM here in California.

I will leave for the night with a post from our president Chris MacAskill on our own photography forum. He had heard people were worried about customization, and this is what he had to say.

"Sorry, in the crush of things I haven't been able to wade into the forums, but Bonocore tells me people are legitimately concerned about us blowing away their customizations when we go live.

Somewhere in this thread and in the customization forum I've said that I understand the concern because SquareSpace six green-fielded their users and made them start over and Flickr just sprung the new design on their customers. But we're not doing either of those. It's been a whole lot more engineering and we could have shipped a year ago if we made SquareSpace and Flickr's decisions, but we didn't. You'll get a preview button and lots of time to play before you make changes that your customers will see, and we're preserving things like photos, stats, comments, sales reports, etc.

We all know how forums are and those answers get buried fast so please someone who reads this answer the next time the questions come up, because we're working all hours in prep for Tuesday."
__________________
Click to expand...

Hi mbonocore,

Although you didn't reply directly to my post (page 1), SmugMug's president did...sort of. In the quote, he mentions that customization won't be harmed. Does this cover all "firsthand" SmugMug customization AND third party customization (i.e. design companies that specialize in creating customized SmugMug templates)? I love SmugMug, but after July 30, I don't want to go to my site and find that the custom template is no longer working.

Thanks!
Click to expand...

Baldy's messages covers any customization, whether by you or a 3rd party.

Thanks for the response!

Michael
 
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#33
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#34
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#35
mbonocore said:
Mt Spokane Photography said:
I don't have a concern, I received the e-mail as well. Its time for a update to Smugmug, and I expect it to be a positive one.

Most likely we will see video support, that's a big area they are missing out on, more and more photographers are producing videos. Even though I don't produce many videos, It would be nice to have the feature, and to be able to embed links to the few clips I do make.
Click to expand...

Thanks! I think you will be very happy with the update.

Can you tell me a little more about your needs for video? We do currently support video uploads, and have for years. Maybe I can help get you started using video to your needs?
Click to expand...

I seldom do video, but I'd like to be able to embed a occasional clip in Canon rumors. I was aware that I could upload videos, I was thinking of something closer to Vimeo.

I'll do a little testing later.
 
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#37
I think SmugMug works well if you live and sell your work in the US.

I started a SmugMug Pro a few years ago, and had trouble with the tax bit. Prints took a long time to deliver to Canada as well. The gallery pricing system is confusing to me. I'm sure it's powerful, but you need to spend a lot of time with it to understand how it works because there's a bijillion options.

The ordering interface was confusing to some of my clients. One fellow didn't know about the cropping features, and ended up with prints that were improperly cropped, cutting off parts of the images.

I downgraded to non-pro account, and do my printing and selling outside of SmugMug. Maybe it's much better now, but long shipping times to Canada is odd. B&H ships Purolator and it's rarely more than 3 business days to deliver.
 
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#38
Etienne said:
I think SmugMug works well if you live and sell your work in the US.

I started a SmugMug Pro a few years ago, and had trouble with the tax bit. Prints took a long time to deliver to Canada as well. The gallery pricing system is confusing to me. I'm sure it's powerful, but you need to spend a lot of time with it to understand how it works because there's a bijillion options.

The ordering interface was confusing to some of my clients. One fellow didn't know about the cropping features, and ended up with prints that were improperly cropped, cutting off parts of the images.

I downgraded to non-pro account, and do my printing and selling outside of SmugMug. Maybe it's much better now, but long shipping times to Canada is odd. B&H ships Purolator and it's rarely more than 3 business days to deliver.
Click to expand...

Thanks for your feedback! Were you aware of the proof delay feature, which allows you to "approve" or change an order before it is sent to your customer? It would have allowed you to fix the crops before they went out.

You can read more about it here.

http://help.smugmug.com/customer/portal/articles/84523
 
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