I decided that my two 20 year old Xerox laser printers were going to die soon, so I shopped for a new printer. I saw good reviews for a Canon Color Image Class MF743 so I decided to replace one of my printers with that one. I went to my employee discount store and it was $246, a bargain price. I ordered it and it arrived yesterday with a cracked scanner glass.
So, since I had bought it directly from Canon thru their employee discount store, I called them (30 min on hold), thinking someone could come out and repair it, or a local repair place could put in new glass. No, they wanted me to repack and ship the 70 pound monster back, and when they received it, I was supposed to call and let them know they had it so they could replace it. I had checked to see if I could just buy another and return it, but the sale was over, and the price backup to about $500 with my 10% discount.
So, I reluctantly agreed to send it back and wait 2 weeks for a replacement. Normally they said a refurb would be sent, but they would send me a new one. So, I spent 40 minutes getting it packed back up with all the accessories and marked it with the RMA number. However, I did not receive a return shipping label as promised. Later, UPS came by, but with no label, they could not pick it up. As of this morning, I still have no label and I was planning to rive to Spokane this morning and could drop it off.
They did say it might take 24 or more hours to get the label, but its getting towards that. The whole experience has not been a good one. I could also have bought it from Amazon for a extra $60, but they would have sent someone out to pick it up, and shipped a replacement as soon as it was picked up.
Since its basically less than today's Amazon price of $530, I'll just wait. I wheeled my Xerox back to its customary place.
I did try the canon printer, being over 20 years newer, I expected speed improvements, and its about 10% faster. Prints were very good, but not noticably better. I can get OEM toners for that old Xerox for $10 ea while ones for the new printer are $250 and only a couple of places sell 3rd party ones for $25 each. You have to move the Canon chip to them each time. They are 6,000 sheets rather than 8,000 like my Xerox. I'm beginning to woder about the whole deal, but I wanted a new printer. I also need to buy a 500 sheet add-on tray for $200. My Xerox has 3 trays holding 500 sheets.
So, since I had bought it directly from Canon thru their employee discount store, I called them (30 min on hold), thinking someone could come out and repair it, or a local repair place could put in new glass. No, they wanted me to repack and ship the 70 pound monster back, and when they received it, I was supposed to call and let them know they had it so they could replace it. I had checked to see if I could just buy another and return it, but the sale was over, and the price backup to about $500 with my 10% discount.
So, I reluctantly agreed to send it back and wait 2 weeks for a replacement. Normally they said a refurb would be sent, but they would send me a new one. So, I spent 40 minutes getting it packed back up with all the accessories and marked it with the RMA number. However, I did not receive a return shipping label as promised. Later, UPS came by, but with no label, they could not pick it up. As of this morning, I still have no label and I was planning to rive to Spokane this morning and could drop it off.
They did say it might take 24 or more hours to get the label, but its getting towards that. The whole experience has not been a good one. I could also have bought it from Amazon for a extra $60, but they would have sent someone out to pick it up, and shipped a replacement as soon as it was picked up.
Since its basically less than today's Amazon price of $530, I'll just wait. I wheeled my Xerox back to its customary place.
I did try the canon printer, being over 20 years newer, I expected speed improvements, and its about 10% faster. Prints were very good, but not noticably better. I can get OEM toners for that old Xerox for $10 ea while ones for the new printer are $250 and only a couple of places sell 3rd party ones for $25 each. You have to move the Canon chip to them each time. They are 6,000 sheets rather than 8,000 like my Xerox. I'm beginning to woder about the whole deal, but I wanted a new printer. I also need to buy a 500 sheet add-on tray for $200. My Xerox has 3 trays holding 500 sheets.