So Canon can't even push customers towards the completion very well.If Canon has been ‘pushing customers towards the competition for years’, how is it that Canon gained market share over those years? It’s a pity when people make claims that contradict facts and reality, they just end up sounding foolish.
Equally foolish is being a ‘loyal client’ of any large company. Canon does not reciprocate — they don’t give a damn about you, personally. You’re just a number to them, if that. If the reason you continue to use Canon is brand loyalty, you should switch. Now.
Of course, maybe you would rather complain but not take action. That seems to be pretty common around here.