Canon Service Advisory Emails Sent for 5D Mark III & EOS-1D X

[Canon Rumors]

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<strong>Official Service Advisory Notice</strong>


This service notification e-mail contains important information about your EOS 5D Mark III Digital SLR/EOS-1D X Digital SLR Camera. Please note that product service announcement e-mails contain advisory or informational content that may be critical to the proper operation of your product, including safety, update, and instructional messages. Please carefully review the information in this e-mail as it relates to your Canon product.</p>
<p>Thank you for using Canon products.</p>
<p><strong>Affected Products</strong></p>
<ul>
<li>EOS 5D Mark III Digital SLR Camera</li>
<li>EOS-1D X Digital SLR Camera</li>
</ul>
<p><strong>Details</strong>


Depending upon the shooting conditions, it may take slightly longer for the EOS 5D Mark III and EOS-1D X digital SLR cameras to acquire focus when using the Speedlite’s AF Assist Beam, compared with that of the EOS 5D Mark II and EOS-1D Mark IV digital SLR cameras using the Speedlite’s AF Assist Beam.</p>
<p>We are developing a solution to enhance the focusing feature for the EOS 5D Mark III and EOS-1D X and plan to release a firmware update based on following estimated schedule:</p>
<ul>
<li>EOS 5D Mark III: (estimated) Late April, 2013</li>
<li>EOS-1D X: (estimated) Late May, 2013</li>
</ul>
<p><strong>Support</strong>


This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.</p>
<p><strong><a href="http://www.bhphotovideo.com/bnh/controller/home?is=REG&Q=&A=details&O=productlist&sku=847545/bi/2466/kbid/3296" target="_blank">Canon EOS 5D Mark III $3149</a> | <a href="http://www.bhphotovideo.com/bnh/controller/home?is=REG&Q=&A=details&O=productlist&sku=827036/bi/2466/kbid/3296" target="_blank">Canon EOS-1D X $6728</a></strong></p>
<p><strong><span style="color: #ff0000;">c</span>r</strong></p>
<p> </p>

 

[verysimplejason]

At least Canon admits its fault when warranted (even if it took some time)... unlike some others...

 

[mackguyver]

I haven't received this email yet, but like most of these things I read, I'm sure it's on the way and will probably be in my inbox tomorrow. All I've got is the CPS Oscars emails at the moment...

 

[TrumpetPower!]

Any hints as to if this update will just be for the referred-to AF fix, or if it'll also include all the other promised updates?

b&

 

[bvukich]

All I've got is the CPS Oscars emails at the moment...

Yeah, I've gotten like three of those so far. It's starting to get a little obnoxious.

 

[justwildlife]

Canon India has not sent any Service Advisory mail to users.

 

[Dylan777]

Received this email from Canon today. I'm in US - California

 

[J.R.]

Canon India has not sent any Service Advisory mail to users.

They expect you to check at CR

 

[zim]

Excellent stuff, makes it nice and official

 

[wockawocka]

About time too.

 

[melbournite]

Canon India has not sent any Service Advisory mail to users.

They expect you to check at CR

Same in Australia, no notification - lucky we have our trusty CR.

 

[Louis]

I wonder if its possible to make the 5D3 -EV3 like the 6D?

 

[Loswr]

I wonder if its possible to make the 5D3 -EV3 like the 6D?

Almost certainly not...

 

[Louis]

I wonder if its possible to make the 5D3 -EV3 like the 6D?

Almost certainly not...

If not then I wonder how they are going to fix this problem

 

[J.R.]

I wonder if its possible to make the 5D3 -EV3 like the 6D?

Almost certainly not...

If not then I wonder how they are going to fix this problem

The camera doesn't need to have the ability to AF at -EV3 for this problem to be solved or this problem would have been there will every camera Canon has produced, except the 6D. A tweaking of the AF algorithms is what I expect.

 

[Loswr]

I wonder if its possible to make the 5D3 -EV3 like the 6D?

Almost certainly not...

If not then I wonder how they are going to fix this problem

The problem isn't one of sensitivity. Users have reported that while AF is slower with the assist lamp on, simply turning off AF assist results in faster focus - that means even when there's plenty of light as far as the AF system is concerned, AF is slow. So it's an algorithm tweak that's needed, as J.R. stated.