I checked and EOS Utility is not running. Also checked the computer settings to be sure there wasn’t some security setting that blocked “new” cameras - didn’t find anything that seemed amiss.The symptoms are as if you have EOS Utility running, you may have EOS Utility installed even though you don't think you do. Check all the "hidden" icons in the tray from the /\ on the task bar, hover over them to see the name. If you find it, right click and quit it from the popup menu.
Is there some special setting that should be done on the camera? I have only used the camera for stills so the video side is new for me.