I have purchased 6 new RF lenses through CPW (Canon Price Watch) which got me in contact with CameraCanada to purchase those lenses at a considerable discount. I had been assured that there was a FULL USA WARRANTY with them doing this. I've received the lenses and been very happy with them, as well as being very happy dealing with George at CPW and Kedar at CameraCanada.
These lenses came with a "USA & Canada" warranty card. I registered those lenses on the Canon USA site (mycanon.usa.canon.com) including all CameraCanada information with Canada location. The site accepted this and offered a link to purchase the CarePAK extended warranty for them. I wanted to purchase a CarePAK extended warranty for my RF 100-500 L lens, and possibly other lenses or body, so I called Canon's line regarding CarePAK and after several long conversations and exchange of documentation with them they said that I could not get CarePAK for anything purchased outside of the USA, and that even if their USA website allowed me to buy the CarePAK I would be refused service from it when I later requested it.
I contacted CameraCanada and CPW, who were very kind and helpful, and were unaware of this situation. Gordon, from CPW, responded with this:
"I checked with my contact at Canon, and yes, they're not supposed to let you purchase CarePAK PLUS on a lens that was purchased from a dealer outside of the USA. Unfortunately, their systems don't seem to check this. It would be horrible to let you purchase it, then deny your warranty claim or service when you try to use it ... we'll note this for future customers. Canon works in strange ways...
Rest assured your item has the standard 1-year Canon USA warranty, as attested to by the Canon USA warranty card in the box."
While I am not happy with this situation, there is nothing I can do about it. If, in the future, I want to buy any Canon equipment which I know I will want to have additionally covered by purchasing a CarePAK for it, I now know that I must buy it from a company in the USA. But if I am comfortable without needing a CarePAK for it, then I will be very happy to buy it from CameraCanada to enjoy their friendly service and considerable discounts which they often have. In either case, I will continue to consider good discounts through CPW, and I hope you will consider them too.
Enjoy your photography, and keep safe!
These lenses came with a "USA & Canada" warranty card. I registered those lenses on the Canon USA site (mycanon.usa.canon.com) including all CameraCanada information with Canada location. The site accepted this and offered a link to purchase the CarePAK extended warranty for them. I wanted to purchase a CarePAK extended warranty for my RF 100-500 L lens, and possibly other lenses or body, so I called Canon's line regarding CarePAK and after several long conversations and exchange of documentation with them they said that I could not get CarePAK for anything purchased outside of the USA, and that even if their USA website allowed me to buy the CarePAK I would be refused service from it when I later requested it.
I contacted CameraCanada and CPW, who were very kind and helpful, and were unaware of this situation. Gordon, from CPW, responded with this:
"I checked with my contact at Canon, and yes, they're not supposed to let you purchase CarePAK PLUS on a lens that was purchased from a dealer outside of the USA. Unfortunately, their systems don't seem to check this. It would be horrible to let you purchase it, then deny your warranty claim or service when you try to use it ... we'll note this for future customers. Canon works in strange ways...
Rest assured your item has the standard 1-year Canon USA warranty, as attested to by the Canon USA warranty card in the box."
While I am not happy with this situation, there is nothing I can do about it. If, in the future, I want to buy any Canon equipment which I know I will want to have additionally covered by purchasing a CarePAK for it, I now know that I must buy it from a company in the USA. But if I am comfortable without needing a CarePAK for it, then I will be very happy to buy it from CameraCanada to enjoy their friendly service and considerable discounts which they often have. In either case, I will continue to consider good discounts through CPW, and I hope you will consider them too.
Enjoy your photography, and keep safe!