dirty 1 DX --- Dirty 5D MKIII --- does Canon have quality control at all?

[trowski]

This is no dust... It is residue from cleaning fluid or something like that, it is stuck to the sensor, and my point is no camera,should leave their assembly line like that, my last 3 cameras from canon arrived like that, you don't see this unless you take macros at f16 and up... But is pretty annoying since they show up on all my macros, I can clean it myself, since last two times I sent it to Canon to be cleaned they came back worst than when I sent them and I had to do it.... My point is 3 lasts cameras I got had residues from cleaning fluids in their sensors...

Top that the representative form CPS telling me... May be the dealer are storing the camera in a bad way... What?... These cameras have never touched the dealer storage.. And if the way they store the camera can affect the sensor... Then the camera have a problem... The other question from the CPS rep,was ... Are you sure is not a distortion or the lens that is making the sensor to not record correctly? ........... Hate when I'm treated as an idiot....

It's unfortunate that it's not just dust on the sensor. Must be a splatter of oil. This is certainly not unheard of. I know of a guy that kept having to clean his brand new D3X because it kept splattering oil on the sensor. Took 3 or 4 cleanings before it finally stopped. While I agree that you really shouldn't have to deal with having to clean the sensor on a brand new camera, it seems to be a reality of DSLR manufacturing and is certainly not a problem limited to Canon. Get a replacement if you want, but I highly doubt the new one will have a pristine sensor (and even if it was... it won't be pristine the first time you change lenses outside). Send it to Canon to have it cleaned or get a new one. Each choice will probably take about the same amount of time.

I am a little surprised that the CPS rep would suggest that storage would cause that much dust since there are so many layers. Unless you included the sample image, I'm not surprised about the rep asking if you're sure it's not a lens. I can imagine some people confuse smudges on the lens causing distortion for smudges on the sensor. Some people have more money than photographic knowledge. Knowledge among the people answering the phones at CPS certainly varies, but if I've had any technical problem I'm usually directed to someone in-the-know.

 

[victorwol]

This is no dust... It is residue from cleaning fluid or something like that, it is stuck to the sensor, and my point is no camera,should leave their assembly line like that, my last 3 cameras from canon arrived like that, you don't see this unless you take macros at f16 and up... But is pretty annoying since they show up on all my macros, I can clean it myself, since last two times I sent it to Canon to be cleaned they came back worst than when I sent them and I had to do it.... My point is 3 lasts cameras I got had residues from cleaning fluids in their sensors...

Top that the representative form CPS telling me... May be the dealer are storing the camera in a bad way... What?... These cameras have never touched the dealer storage.. And if the way they store the camera can affect the sensor... Then the camera have a problem... The other question from the CPS rep,was ... Are you sure is not a distortion or the lens that is making the sensor to not record correctly? ........... Hate when I'm treated as an idiot....

It's unfortunate that it's not just dust on the sensor. Must be a splatter of oil. This is certainly not unheard of. I know of a guy that kept having to clean his brand new D3X because it kept splattering oil on the sensor. Took 3 or 4 cleanings before it finally stopped. While I agree that you really shouldn't have to deal with having to clean the sensor on a brand new camera, it seems to be a reality of DSLR manufacturing and is certainly not a problem limited to Canon. Get a replacement if you want, but I highly doubt the new one will have a pristine sensor (and even if it was... it won't be pristine the first time you change lenses outside). Send it to Canon to have it cleaned or get a new one. Each choice will probably take about the same amount of time.

I am a little surprised that the CPS rep would suggest that storage would cause that much dust since there are so many layers. Unless you included the sample image, I'm not surprised about the rep asking if you're sure it's not a lens. I can imagine some people confuse smudges on the lens causing distortion for smudges on the sensor. Some people have more money than photographic knowledge. Knowledge among the people answering the phones at CPS certainly varies, but if I've had any technical problem I'm usually directed to someone in-the-know.

I included the same image I posted here... But this person probably doesn't know how to look at an attachment?

You are right.... But is very annoying to have to deal with this things in a brand new body... And I actually got a VisibleDust LED loupe, and it seems to be dust, but a blower won't clean it, and the supposedly better 1D X sensor cleaning won't either... I'm wondering how good it is...

I guess what really bother me is this person sort insulting my intelligence with such silly questions... It looks like a QA from a manual... Not from a trained professional taking care of professionals.

I'll probably end cleaning it myself... But I had to vent it...

 

[Wideopen]

My 5dmkiii had a few dust particles when i took my first few shots in the store bought it from. The store owners gladly cleaned my sensor up on the spot before i left the building.

 

[april]

Ya, I think it should be replaced if air blow can't get rid of them. It is very annoying to see them in macro shot. I don't like the idea of getting a new camera and have to send it back for cleaning if I am doing macro. It is definitely Canon's quality fault as the sensor should be checked and cleaned with right fluid in clean room.

That is exactly my point.... I can clean it.... But why I have to? After all I paid top dollar for the best of the best they have and now I have to send it icon for service since is stuck to the sensor... And this in not like one going to the car dealer and get another car while the fix your....

just to add to this "dirty" topic I'll share my experience....... it was awfull.

last year I bought a 70-200mm IS II at an Oz wide photo retailer who has an outlet here at my place. I liked that lens but I noticed since It was a perfect match to my 50Ds' AF but problem was I noticed a shining specle at an element inside I guess it was an aluminum dust so I went back the next day to the shop and ask for a replacement. Luckily they had no more stock so I was sent to their city store to pick up a replacement. In there the guy who entertained me was questioning me why I want it replaced as he was telling me that he cant see any dust and that if ever there is any it wouldn't even affect the photo it would take.

I replied: " I paid $3,000 on this lens and I expect it to be in perfect form"
so I got a new one but it's not that sharp as the other but I lived with it thinking I could just send it for calibration when I get my 5d3 which was at that time was on rumor. hahaha

then just recently I bought a 5D3 on the same store ,coz I want to buy local due to warranty issues, I found lots of dust inside and on the mirror which is very vissible everywhere so I took it back the next day and aske for replacement. The man in charge (maybe he's the manager) confronted me telling me that there is nothing wrong with it he even blew it with a blower and said there is no dust anymore. But I said I'd want a replacement and that's my decision. He was so confronting and by the way he talks to me he's emplying that I don't know how to use a camera. I wanted to smash his face coz I couldnt have turn to talk since I'm not that fluent in talking. I didn't whateverr hes saying anymore and I just firmly told him "I don't trust that camera anymore and wanted it replaced".... after a week or two I got my replacement. I never went back to them anymore and never ever recomend them to any of my friend.

anyway the replacement also has specles but only a few on the mirror and tiny compare to the first one which also got some fibers

 

[victorwol]

Well... after the person suggesting my cameras was incorrectly stored by the dealers.... I had no more answer from Canon.... they probably chosen to drop the subject and ignore me...

 

[Bosman]

Maybe this makes me a dope but since i havent seen it in my images i havent bothered to look at my sensor but for a glance. Still, this isn't some roto-molded plastic part this ia a $3500 camera, nothing about it should be flawed. Since i shoot below F5.6 its unlikely to be a problem. There may be some balance to the issues but i think you do have the right for perfection when an object that costs $3500 fits in your palm isn't perfect.

 

[victorwol]

Maybe this makes me a dope but since i havent seen it in my images i havent bothered to look at my sensor but for a glance. Still, this isn't some roto-molded plastic part this ia a $3500 camera, nothing about it should be flawed. Since i shoot below F5.6 its unlikely to be a problem. There may be some balance to the issues but i think you do have the right for perfection when an object that costs $3500 fits in your palm isn't perfect.

In this case is a $7k camera .

 

[Bosman]

Maybe this makes me a dope but since i havent seen it in my images i havent bothered to look at my sensor but for a glance. Still, this isn't some roto-molded plastic part this ia a $3500 camera, nothing about it should be flawed. Since i shoot below F5.6 its unlikely to be a problem. There may be some balance to the issues but i think you do have the right for perfection when an object that costs $3500 fits in your palm isn't perfect.

In this case is a $7k camera .

Well I def wouldn't mind that problem.

 

[pdirestajr]

I've never looked at my camera's sensors. It would make me feel dirty.

Aren't they behind a shutter and mirror thingy? Maybe they wouldn't be dusty if you didn't get all touchy feely with your camera's private parts?

 

[bornshooter]

nothing is perfect lets please remember that.as for my 5d mk2 + 3 sensors both are fine up until f16 i havent shot at smaller apertures but im happy with that

 

[victorwol]

I've never looked at my camera's sensors. It would make me feel dirty.

Aren't they behind a shutter and mirror thingy? Maybe they wouldn't be dusty if you didn't get all touchy feely with your camera's private parts?

Ohhh so I should not touch the sensor after eating hamburgers with my bare hands?