Help needed: 6D stays "black" after Firmware upgrade

[Valvebounce]

Hi xps.
I would think that they are obliged to replace with one in at least as good condition and with a similar shutter count to yours, if it is a refurb it should have been thoroughly inspected and tested. If it was me I would go with the refurb, if shutter count really worries you try to add the proviso they find one within a couple of thousand clicks of yours.
Also, is the refurb done by them or Canon Japan? If by Canon Japan, based on the German centres record with your camera you would probably be better off!
Possibly you would be better off even if the refurb was done in the German centre as it probably won't have had as much interference as yours would after repair.
Also it seems they are making it pretty clear that is the way you are going without a big fight, and their offer would probably be considered more than reasonable (apparently the most expensive word in law ;D) by a court or impartial adjudicator.
I agree it is a tough call if you treasure your equipment as I do, but the non sentimental reasoning is easy from the outside!

Cheers, Graham.

I got an phone call some minutes ago. After writing an letter to Canon, a service employee called me.
The would exchange the 6D, as it is not worth repairing it. I will get an refurbished one. But he can not say, how old and how "used" the 6D is.

What is your opinion? Should i take the refurbished, or rely on getting mine repaired?
The time of warranty for my 6D expires in June, the warranty of the refurbished one in June too.

 

[Stu_bert]

Hi xps.
I would think that they are obliged to replace with one in at least as good condition and with a similar shutter count to yours, if it is a refurb it should have been thoroughly inspected and tested. If it was me I would go with the refurb, if shutter count really worries you try to add the proviso they find one within a couple of thousand clicks of yours.
Also, is the refurb done by them or Canon Japan? If by Canon Japan, based on the German centres record with your camera you would probably be better off!
Possibly you would be better off even if the refurb was done in the German centre as it probably won't have had as much interference as yours would after repair.
Also it seems they are making it pretty clear that is the way you are going without a big fight, and their offer would probably be considered more than reasonable (apparently the most expensive word in law ;D) by a court or impartial adjudicator.
I agree it is a tough call if you treasure your equipment as I do, but the non sentimental reasoning is easy from the outside!

Cheers, Graham.

I got an phone call some minutes ago. After writing an letter to Canon, a service employee called me.
The would exchange the 6D, as it is not worth repairing it. I will get an refurbished one. But he can not say, how old and how "used" the 6D is.

What is your opinion? Should i take the refurbished, or rely on getting mine repaired?
The time of warranty for my 6D expires in June, the warranty of the refurbished one in June too.

Concur it needs to be comparable "wear & tear" to yours, incl. shutter count. You should also add the proviso that if you find any fault within a fortnight, then they need to repair the original so you have the opportunity to thoroughly test it.

I thought, but have not checked, that Canon UK refurbs on Ebay have a years' warranty. I appreciate they are matching their refurb to yours, but I would check to see what Canon in your country do and perhaps politely ask (if there is a difference) why they are not providing the same.

You can also check if there are any refurbs being offered - as in, are you given any choice on which 6D or are they chosing? If it is a refurb, ask them is it being listed somewhere for sale (if not, again politely, why not?)

Did you have any calibration done with lenses? I have my bigger lenses done by Canon, so you would expect them to provide a calibration for the new body.

If you go this route, thoroughly check everything - use a sensor loupe to check for tiny scratches, make sure you drive the shutter mechanism as fast as it can go to ensure it works under "stress", check all connections & slot (insert, remove, repeat), test all camera modes / functions, even if you dont normally use them and of course do some real world tests with all your lenses ideally in different conditions (cold, warm, daylight, dark). To do this properly will take a few hours of your time, but it will give you some comfort.

Finally, ask them for their own test sheet to show what they've tested, and where possible repeat their tests as well.

Good luck and sorry for your woes...

 

[iKenndac]

I thought, but have not checked, that Canon UK refurbs on Ebay have a years' warranty. I appreciate they are matching their refurb to yours, but I would check to see what Canon in your country do and perhaps politely ask (if there is a difference) why they are not providing the same.

This (in the EU) is typically because it's a warranty replacement rather than a new purchase - the warranty is essentially timed from the money exchange between the two parties. So, if you buy a refurb you get a new warranty, but if Canon replace your camera with a refurb it stays on the old warranty. This would be true even if they gave you a brand new one.

 

[xps]

Received my exchange Eos 6D yesterday. Eos Info 1.2 tells me 0 shutter releases. But you can see signs of usage (sorry for my poor English, my stroke keeps me of reminding my prior good English knowledge). Works fine, satisfying IQ. I just had to clean the mirror (fingerprint on it)

Thanks for your advice.

 

[Valvebounce]

Hi xps.
Glad to hear that you have a good working exchange unit, not sure EOS info is the best way to read a shutter count, I understand ML will give a more accurate count, you there Marsu, and I've used DSLR Controller to read shutter counts. Really a fingerprint on the mirror? How careless do you have to be to work for a Canon repair centre?
As for your English, it seems very good to me, I'm no English professor, but always strived to be better at my mother tongue than most, I don't always manage it! I do hope that your physical condition after your stroke is at least as good as your English!
Strokes are horrible things, but I have seen 2 people make almost complete recoveries after strokes.

Best wishes, Graham.

Received my exchange Eos 6D yesterday. Eos Info 1.2 tells me 0 shutter releases. But you can see signs of usage (sorry for my poor English, my stroke keeps me of reminding my prior good English knowledge). Works fine, satisfying IQ. I just had to clean the mirror (fingerprint on it)

Thanks for your advice.

 

[Stu_bert]

Received my exchange Eos 6D yesterday. Eos Info 1.2 tells me 0 shutter releases. But you can see signs of usage (sorry for my poor English, my stroke keeps me of reminding my prior good English knowledge). Works fine, satisfying IQ. I just had to clean the mirror (fingerprint on it)

Thanks for your advice.

Good news, pleased that it appears ok. See if you can run through a few tests to make you comfortable with the replacement body and then put this saga behind you. Good luck.

 

[lintoni]

Glad to hear that the problems have been resolved.

Enjoy your photography.

 

[Marsu42]

Received my exchange Eos 6D yesterday. Eos Info 1.2 tells me 0 shutter releases.

That's obviously bogus, no shutter leaves cps w/o at least a quick test - so they've reset the count and you have no way of knowing what the actual physical count is. But nevermind, I doubt many 6d have a high count and chances are they really replaced the shutter, so you're better off than before. As already written above, I'd exchange my 6d for a refurbished one any day

 

[xps]

Enjoy your photography.

thanks... photography? well, better call it "knipsen"....

 

[xps]

Received my exchange Eos 6D yesterday. Eos Info 1.2 tells me 0 shutter releases.

That's obviously bogus, no shutter leaves cps w/o at least a quick test - so they've reset the count and you have no way of knowing what the actual physical count is. But nevermind, I doubt many 6d have a high count and chances are they really replaced the shutter, so you're better off than before. As already written above, I'd exchange my 6d for a refurbished one any day

I know. You are right, this cam looks well "refurbished"... Only the mirror lacked of an fingerprint.
My 7D has now over 100.000 shutter releases, and works well. If the 6D, (which I use for not-moving objects or landscape) will be alive 25.000-30000 releases from now on, I will be satisfied.

Thanks

 

[Jack Douglas]

Exactly 2 years since I got my 6D and it's at 26,000 so no longer do I view the 100,000 rating as so much!

However, the fun it's brought is easily worth the cost if its life is short. So far not one hiccup.

Jack