New Canon USA Website

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#21
It's about time. The old site made them look like a dinosaur and inept in anything visual. It made a terrible impression.

One remnant is the "Consumer Home and Office" section name. It's a turn off to any non-professional looking for a nice camera to buy.
 
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#23
The first thing I see on the website is, "Canon See Impossible"...

are they saying the see the impossible, for example less read noise at base iso, or Hey Canon, go ahead see the impossible, like, You can now have AE linked to AF point in non-flagship FF bodies...

There is usually resistance to change... but the new site is quite RAW.
 
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#24
Suddenly instead of my entire list of registered products, the My Products page shows just a single lens (without the prior useful information like serial number and purchase date). Oh, well done, Canon... ::) :o
 
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#25
Camerajah said:
ok so where are the MTF lens charts
Click to expand...

They can be found by clicking on the "read more" text in the first page of the lens description. They have limited the product description to a number of lines (3 by the look of it) and then truncated the information with "read more". It is not obvious, at all - I found it purely by chance. Click the "read more" and it will expand and show any truncated text and the MTFs.

On each product page, moving the Manuals and Drivers under the hyperlink text "Product Support" just under the product image is not overly intuitive, especially when you have a big feature menu below the description that draws your eye for everything else about the product.

Final gripe - specifically on the web design - why have the page scale to the window size? If I maximise my browser window, I don't see any additional text, just the same text and images only bigger, and in some cases, I see less! It becomes so sparse it is difficult to read on a large monitor.

Having said all that, familiarity is a comforting experience. I'm sure we will all get used to it soon enough.
 
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#26
Wow what a mess! The homepage image is stretched depending on the screen size you view it on. The image should be set to background-size:cover in CSS.

The effect when you hover over the images is way off. Who on earth did they get to do this?

It's embarrassing that for an imaging company the images are all wrong.
 
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#28
Needs some adjustments. Has changed a little since I first saw it...

I had no navigation issues though, was able to find my way around in; navigationally (?) I thought it to be similar to old site.
 
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#30
How do I affect my "Lens Lust Disease" if I can't see all my desires on one page? They need to bring back that page where you can "see the Possible"!

KISS, "Keep it simple stupid", rule was not followed on this design, much harder to navigate, less intuitive, and really not a step forward IMHO.
 
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#31
Coming soon to a web site near you. Not just Canon's.

This is the current direction for user experience design being adopted by companies. One of the tenets is "less is more" which may be true for most users, but probably not for some of the users of this forum. Another tenet is progressive disclosure. It also addresses a host of issues with web development and maintenance that is costly for them. Now they can build a single web site that works on desktop, tablet, and phone displays rather than crafting different experiences for each which also annoyed many users. Its not just about the size of the screen - it also addresses mouse versus touch issues. And it will meet accessibility requirements for those with physical impairments. Try it on your other devices.

That said, it still needs a bit of work. Like Neuro I found that it "lost" most of my product registrations. It appears to only have those registered in the past year. It did let me register my EF-M purchases from the last year or two so that's a step forward. It is also missing my order history from the Canon store. They may still be in the process of transferring the data.
 
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#33
I can deal with the site OK. Must be used to the universal site design.

My old products showed up but not my new ones. :o I attempted to deleted sold ones and "there was a problem". I attempted to add the new ones and it would do that either.

Still must be rolling out the site.
 
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#34
I share a lot of the negative reactions that have already been posted about the new “improved” site, but I do appreciate dcm’s observation regarding economy of a single design for multiple platforms and accessibility. Unfortunately for some of us that spend the bulk of our time on high definition monitors this is bad news. It just appears to me as though everything has been oversized, dumbed down and flooded with white space, never mind the logic errors and non-functioning links. Paradoxically someone probably received a bonus for this.

In practice I found that by logging in to the new site I was able to see ALL of my registered products. I tried to delete one which I had recently sold and received an error with a suggestion to try again, as though the logic behind that selection will somehow fix itself. On the positive side I was able to successfully ADD a product.

My experience with other recently redesigned websites is that some of them have maintained links to the legacy site until they thought users were “ready” for a cutover to the improved one. That might not be a bad idea in Canon’s case.
 
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#36
smozes said:
It's about time. The old site made them look like a dinosaur and inept in anything visual. It made a terrible impression.

One remnant is the "Consumer Home and Office" section name. It's a turn off to any non-professional looking for a nice camera to buy.
Click to expand...

Funny though that all the websites and apps that used to look like dinosaurs, the Canon site, AMC Theaters, etc. became both so modern and fancy looking.... and almost unusable. Great.

Style over substance, usability, information. The name of the game at ever more companies these days.
 
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#37
MrFotoFool said:
Does anyone else find it annoying that the top bar disappears when you scroll down the page and then pops down over the top of the screen when you scroll back to the top?
Click to expand...

Now that the site does load... I can provide a comment.

Actually when you use the top bar, hit products, a drop down menu appears from there making the site easily navigable. I do agree the old site looked dated as I am used to the Canon Europe design. I'm sure the website will need some work (all new websites need work until they evolve to be better) but this is not a bad start at all.

I like the possibility to select between a tabular or list view. :)
 
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