The Calgary Alberta Service Centre closed a few years ago. There is no longer free sensor cleaning in the Canadian West. Mailing your expensive camera means a month without it and expensive fees, alternatively third party cleaning is out of warranty and at least as expensive as postage. The strength of Canon used to be the support network. That has changed since the closure in Calgary. I wonder what they knew to close this service centre?'' Have they closed other support centres and to what end?
Service Centers
- Thread starter IndustrialAndrew
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Canon has opened additional service centers in the US. They do not provide free cleaning of sensors unless you are a paying Gold or Higher CPS member, you get a fixed number of cleaning certificates each year.
Canon is divided into several different companies in various countries around the world. Each one is independent and tries to make a profit selling and servicing Canon products in their region.
Thus, Canon USA may have entirely different prices and policies from Canon Canada.
I'm not saying one is better or worse from the others, but recognize that they are different, have different policies and managers, and basically report to Canon headquarters in Japan.
The UK and European Regions seem to have higher prices than USA, and Canada often has better prices than USA when viewed in US dollars (depends on product). Asian regions (China) seem to have the lowest prices in US dollars, so this has caused a thriving Gray Market.
Canon is divided into several different companies in various countries around the world. Each one is independent and tries to make a profit selling and servicing Canon products in their region.
Thus, Canon USA may have entirely different prices and policies from Canon Canada.
I'm not saying one is better or worse from the others, but recognize that they are different, have different policies and managers, and basically report to Canon headquarters in Japan.
The UK and European Regions seem to have higher prices than USA, and Canada often has better prices than USA when viewed in US dollars (depends on product). Asian regions (China) seem to have the lowest prices in US dollars, so this has caused a thriving Gray Market.
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Aparently sensor cleaning is out of warranty at any time (even if done by Canon)IndustrialAndrew said:
, see here:http://www.canonrumors.com/forum/index.php?topic=28149.msg554992#msg554992
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Maximilian said:Aparently sensor cleaning is out of warranty at any time (even if done by Canon)IndustrialAndrew said:
http://www.canonrumors.com/forum/index.php?topic=28149.msg554992#msg554992
Yes, getting your sensor dirty is not a warranty item. However issues relating to a defective camera part, such as lubricant splattering on the sensor are covered.
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Sorry, Mt Spokane, maybe some misunderstanding.Mt Spokane Photography said:Maximilian said:Aparently sensor cleaning is out of warranty at any time (even if done by Canon)IndustrialAndrew said:
http://www.canonrumors.com/forum/index.php?topic=28149.msg554992#msg554992
Yes, getting your sensor dirty is not a warranty item. However issues relating to a defective camera part, such as lubricant splattering on the sensor are covered.
Of course is a dirty sensor not a warranty item. :
That was not my claim.But the service of cleaning a sensor by Canon and Canon causing a damage to a sensor (in the displayed case a light scratch) during a cleaning service is only under warrantay if you can prove that Canon and only Canon is responsible. bdj over in the other thread had to learn it the hard way
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Maximilian said:Sorry, Mt Spokane, maybe some misunderstanding.Mt Spokane Photography said:Maximilian said:Aparently sensor cleaning is out of warranty at any time (even if done by Canon)IndustrialAndrew said:
http://www.canonrumors.com/forum/index.php?topic=28149.msg554992#msg554992
Yes, getting your sensor dirty is not a warranty item. However issues relating to a defective camera part, such as lubricant splattering on the sensor are covered.
Of course is a dirty sensor not a warranty item. :
But the service of cleaning a sensor by Canon and Canon causing a damage to a sensor (in the displayed case a light scratch) during a cleaning service is only under warrantay if you can prove that Canon and only Canon is responsible. bdj over in the other thread had to learn it the hard way
If you have your sensor cleaned by Any reputable service, and they damage it, it should be covered. Just not by Canon. You might be over thinking this. Send it to Midwest camera, they will warranty their service.
The other thread had no proof that Canon caused the damage, it was discovered by a Canon tech months or years later.
About the only way you could prove a issue is to have it done locally, and take images at f/22 and inspect them before leaving the shop, or bring a sensor inspection loupe with you and inspect it before leaving the shop.
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In principle you're right.Mt Spokane Photography said:Maximilian said:Sorry, Mt Spokane, maybe some misunderstanding.Mt Spokane Photography said:Maximilian said:Aparently sensor cleaning is out of warranty at any time (even if done by Canon)IndustrialAndrew said:
http://www.canonrumors.com/forum/index.php?topic=28149.msg554992#msg554992
Yes, getting your sensor dirty is not a warranty item. However issues relating to a defective camera part, such as lubricant splattering on the sensor are covered.
Of course is a dirty sensor not a warranty item. :
But the service of cleaning a sensor by Canon and Canon causing a damage to a sensor (in the displayed case a light scratch) during a cleaning service is only under warrantay if you can prove that Canon and only Canon is responsible. bdj over in the other thread had to learn it the hard way
If you have your sensor cleaned by Any reputable service, and they damage it, it should be covered. Just not by Canon. You might be over thinking this. Send it to Midwest camera, they will warranty their service.
The other thread had no proof that Canon caused the damage, it was discovered by a Canon tech months or years later.
About the only way you could prove a issue is to have it done locally, and take images at f/22 and inspect them before leaving the shop, or bring a sensor inspection loupe with you and inspect it before leaving the shop.
But in real life I see difficulties for average people to do a waterproof before/after evidence so that they can claim the damage was done right there. And then it comes again to the "not me" behaviour.
So this will bring it to my (practically) "no warranty" statement to warn others to be alerted.
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Mt Spokane Photography said:
There is no Free Sensor cleaning to Canadian CPS members, unfortunately .
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Canon consolidated all their service factories in Canada into one -- the Mississauga Center.
I live too live in Calgary and agree it's a pain. You might want to consider paying for a CPS membership. Gold is about $100 a year. You'll get your gear repaired is about six business days. It's much better than sending your gear in for well over a month with no idea of what they are doing to it.
A fair word of warning, however. The Canon service Center in this country is extremely subpar. They damaged one of my cameras and they made an issue I was having with my 24-70 worse, and then claimed it was within spec.
As far as the sensor cleanings go, I have found that CPS always cleans my sensor and updates my software whenever I send a camera in for a particular reason.
I live too live in Calgary and agree it's a pain. You might want to consider paying for a CPS membership. Gold is about $100 a year. You'll get your gear repaired is about six business days. It's much better than sending your gear in for well over a month with no idea of what they are doing to it.
A fair word of warning, however. The Canon service Center in this country is extremely subpar. They damaged one of my cameras and they made an issue I was having with my 24-70 worse, and then claimed it was within spec.
As far as the sensor cleanings go, I have found that CPS always cleans my sensor and updates my software whenever I send a camera in for a particular reason.
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