The launch of the EOS R5 Mark II has been somewhat of a mixed bag. There have been a lot of inventory issues outside of the USA and the camera seems to have suffered from a bevy of bugs. Canon addressed some of those bugs with a recent firmware update, but there still seems to be more.
One of the bugs plauging the EOS R5 Mark II could be a big one. This report comes from a Canon EOS R5 Mark II owner at gori.me. The owner had sent the camera to Canon after noticing the jerky AF frame movement and Canon replaced the rear multi-controller and other parts to address the issue.
Regarding the issue you mentioned, “AF frame movement is jerky,” we have confirmed that this issue also occurs on the same model we own.
We are currently checking the details, including whether there is a workaround, so please wait a little longer.
Wehave also confirmed that some multi-controller operations may not respond properly, so we are replacing the parts of the rear cover unit, including the multi-controller.
The owner then discovered that the issue with the jerky AF frame was not fixed, even after the service to replace parts once custom settings were applied. However, once the camera was reset to factory settings after the repair, the jerky AF frame issue appeared resolved, which wasn’t the case before the repair.
Canon suggested this workaround to address the issue.
- Set the display frame rate to ” Smoothness priority “
- Keep the information displayed on the TFT/EVF to a minimum , or use the INFO button to switch to a display with less information (or reduce the displayed information)
We don’t know if this could potentially be an issue with all EOS R5 Mark II camera bodies, or just a batch of cameras. So if you think the AF frame control isn’t as smooth as you think it should be, give the workaround a try or reset the camera to factory settings to see if things improve. It may be one of those issues that could be overlooked.
The good news? It sounds like this issue could be fixed with a firmware update, and I would expect to see this issue addressed as soon as humanly possible from Canon. As Canon service has escalated the issue to the powers that be.
We have reported Canon has another firmware update planned for this month, and I would expect this issue to be addressed soon.
Source: gori.me
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Is this software or hardware issues I wonder…
This camera seems to be, in what seems typical in modern electronics, that early adopters end up being testers of elements that should have been ironed out before mass production.
Good thing they didn\'t have enough stock for everyone, though! I really wanted one but now I think I will wait for next year until these issues are ironed out
I find it frustrating because cameras aren't on scheduled yearly cycles... phones and whatnot get to market whether or not they're ready. Though most of them now are 90% like the model it replaces.
I really hope the R1 is better, a few bugs is fine... but the R52 is over the top. Software for these cameras have generally been developed for a year or so before release.
More translation: \"...it has now been escalated to the quality control department, who are considering countermeasures.\"
Where have I heard that verbiage before....hmm? Oh, right, the EL-5 recall!
I do feel bad for people when it happens because they usually invest heavily in their gear, but on the other hand everybody can make a choice if they want to risk it. And with all the examples throughout the last ten years, it definitely is a risk to one of the first adopters of new tech.