From a quality perspective... So far, I'm not impressed.
I ordered my 100-500 directly from Canon's store. When I got it (On August 28th), I hooked it up to my R5, got an Error 60. Called support, they had me try a few things, couldn't resolve it. They emailed me a shipping label to send it to the Canon repair depot. I shipped it out that on August 31st, Canon received it on the 1st. I'm told they don't have repair parts for the 100-500 in yet, and the parts aren't due until September 15th
How is it that Canon ships a new lens without making sure they have their repair depots stocked with parts?
I've been shooting Canon cameras and lenses since 2005 with the original 5D. I will say that this is the VERY first time I've had anything be dead out of the box. It might be the best lens ever, but having it sit in a repair depot for over two weeks isn't what I call quality.
I ordered my 100-500 directly from Canon's store. When I got it (On August 28th), I hooked it up to my R5, got an Error 60. Called support, they had me try a few things, couldn't resolve it. They emailed me a shipping label to send it to the Canon repair depot. I shipped it out that on August 31st, Canon received it on the 1st. I'm told they don't have repair parts for the 100-500 in yet, and the parts aren't due until September 15th
How is it that Canon ships a new lens without making sure they have their repair depots stocked with parts?
I've been shooting Canon cameras and lenses since 2005 with the original 5D. I will say that this is the VERY first time I've had anything be dead out of the box. It might be the best lens ever, but having it sit in a repair depot for over two weeks isn't what I call quality.
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