1D X Product Advisory

[theobdt]

Wow...I just got my 1Dx in May and it meets the criteria to have an issue. I'm not too worried about it just yet.

 

[heheapa]

Potentially Affected Products
1. EOS-1D X: If the sixth digit of the serial number is “1”, “2”, “3”, “4”, “5”, “6” or “7”, the phenomena described above may occur.
....

My serial number is:
xxxxx10xxxxx

So is my camera affected? ;D

 

[PaulTopol]

Where can I find this advisory on the Australian website?
I got a "1" and no markings. Been suspicious of mine since I bought it.
Told, and agreed with, that it was my technique. Never had the same problem with my 1Dmk2.
Still, love the shots I get with my 1dx.

 

[bseitz234]

Potentially Affected Products
1. EOS-1D X: If the sixth digit of the serial number is “1” ... the phenomena described above may occur.

My serial number is:
(1)(2)(3)(4)(5)1(7)(8)(9)(10)(11)(12)

Gee, I dunno... let's count to six, shall we?

 

[mrmarks]

It seems like Canon knew about the problem during manufacturing and the units with the A or black markings in the battery compartment could be units with some bandaid fix in place. Looks like a design issue.

 

[Loswr]

It seems like Canon knew about the problem during manufacturing and the units with the A or black markings in the battery compartment could be units with some bandaid fix in place. Looks like a design issue.

Applying a fix during manufacturing is a common practice. Also, anyone who sends theirs in for service will have it come back with one of those marks.

Design issue? Not sure that 'insufficient lubrication' is a design issue, and I wouldn't call adding the needed lubricant a 'bandaid fix'. Or do you have evidence of duplicity on Canon's part?

 

[crasher8]

I hope they use some high quality dust and not the pedestrian crap they blow into the T2i when I sent it in.

 

[RGF]

Does anyone who has registered their camera on the Canon website ever get emails with these service notices? I have yet to get a single email except for ads pushing Powershots and printers.

I have every bit of Canon Kit I own Registered through Canon Singapore, never had an email in 10 years.

They handle repair/service without any issue and I've no complaint about that at all, but emails ?? Service notices ?? Advisories ?? You may as well live on neptune.

Nada

When I remember to register my camera (not through CPS but canon - too bad they are not connected) I do get emails about new firmware (5DM3 recently came) as well as some recall/service notices (1DM3 I think it was).

 

[John]

i have had this issue with my 1DX. i talked to a canon rep and they seemed baffled as to what was causing the problem. i sent the camera in about a month ago and canon told me that my camera was fine. they then sent it back to me with the same issue unresolved. it didn't instill confidence in me that repair services had a handle on the problem. the problem was intermittent and they apparently couldn't duplicate it. i am glad tha canon has finally figured out what is going on.

 

[RGF]

It seems like Canon knew about the problem during manufacturing and the units with the A or black markings in the battery compartment could be units with some bandaid fix in place. Looks like a design issue.

Applying a fix during manufacturing is a common practice. Also, anyone who sends theirs in for service will have it come back with one of those marks.

Design issue? Not sure that 'insufficient lubrication' is a design issue, and I wouldn't call adding the needed lubricant a 'bandaid fix'. Or do you have evidence of duplicity on Canon's part?

Agree with NA. This is not a big deal. Just to be safe I same ending mine in. Only problem is I am leaving next week for major trip so I sure hope that can turn the camera around in 24-48 hours. I called and they said they could do, so let's hope they are correct.

 

[Loswr]

I just received the advisory by email from Canon USA.

 

[surfer57]

I also just got the email from Canon. Serial numbers match but I do not have my camera body currently as it is being fitted for a new waterhousing. Guess we'll see when it comes back. I know I didn't have the "A" marking but the little black mark on the battery rail is not as noticeable.

 

[DHaass]

I just received the advisory by email from Canon USA.

Me too. Always have received them via email, usually about the same time it's announced on the web.

 

[ishdakuteb]

Potentially Affected Products
1. EOS-1D X: If the sixth digit of the serial number is “1”, “2”, “3”, “4”, “5”, “6” or “7”, the phenomena described above may occur.
....

My serial number is:
xxxxx10xxxxx

So is my camera affected? ;D

well... english to me is a second language since i grew up and went to school and in another country. however, to my understand yours is call "number' instead of "digit". feel free to correct me as if i am wrong

 

[Rob Wiebe]

This may seem like a dumb question but I wonder if I count the zero as the first number in the serial? or first number, not zero?

0xxxx2xxxxxx or

7xxxx0xxxxx

I guess I could call LOL

 

[bornshooter]

yeah send them in and get more oil splattered on your sensor when you start using it,im not concerned ill keep shooting for now

 

[RMC33]

I just received the advisory by email from Canon USA.

Just got mine too. Have not noticed this yet @ 45k shutter but again, not too worried

 

[Click]

I guess mine will have to be 'inspected and repaired free of charge'. Rather annoying...

+1 Mine too

 

[JaxPhotoBuff]

Just had my 1D-X in the shop for adjustment about a month ago, at which time they adjusted the auto-focus assembly. I also happen to have one of the "affected" cameras, even though I am no presently experiencing the symptoms of poor auto-focus performance. I'm a CPS Gold Member, so I just called the CPS Service Center that serviced the camera to find out if they happened to have dealt with the lubrication issue while it was in the shop even though my paperwork didn't say anything about it. Unfortunately, that was far enough back that they did not yet know about the advisory, so the work was not done then.

They were very helpful and offered to send me a FedEx waybill or code to send my camera back to them free of charge to get serviced. I am presently using the camera too frequently to part with it for a week, so I asked if the opportunity to have it serviced at Canon's expense would expire at some point, and I was told that it does not expire. So, for those who are interested, you can wait until it's convenient to send it in (or until you experience the problem) and then call CPS to have it serviced at Canon's expense.

 

[bornshooter]

Just had my 1D-X in the shop for adjustment about a month ago, at which time they adjusted the auto-focus assembly. I also happen to have one of the "affected" cameras, even though I am no presently experiencing the symptoms of poor auto-focus performance. I'm a CPS Gold Member, so I just called the CPS Service Center that serviced the camera to find out if they happened to have dealt with the lubrication issue while it was in the shop even though my paperwork didn't say anything about it. Unfortunately, that was far enough back that they did not yet know about the advisory, so the work was not done then.

They were very helpful and offered to send me a FedEx waybill or code to send my camera back to them free of charge to get serviced. I am presently using the camera too frequently to part with it for a week, so I asked if the opportunity to have it serviced at Canon's expense would expire at some point, and I was told that it does not expire. So, for those who are interested, you can wait until it's convenient to send it in (or until you experience the problem) and then call CPS to have it serviced at Canon's expense.

Thanks for the info i will send mines in after summer