1D X Product Advisory

[stoneysnapper]

I read this on CR this morning in the UK and I have to say I was first of all miffed to have to read about it on CR and then on the Canon USA site, I haven't seen any mention of it on the UK or Europe site which I think is pretty poor. I emailed my cps rep right away to ask about procedure and he referred my email to Service. I also contacted service directly. 2 different responses, Service direct said I had to arrange to send it in at my cost presumably, despite me including a link to the USA page highlighting its a warranty issue. The answer I got from the cps directed Service rep asked me to register my body with this link and they will contact me to arrange collection.

https://www.didp.canon-europa.com/web/cwpextra.nsf/WebPage?OpenForm&pid=8AC99E6AEAD6EDDBC125755F0040A379&rid=C3C1814A59174259C125755F0040B3E8&language=English&country=UK

My kit is cps registered which didn't seem to make any difference, when you complete the form and submit you get a white screen with no message to tell you if its been registered or not. Useless.

I'm also miffed because I have had my 1Dx back with Canon twice since I bought it in August last year to have the sensor cleaned due to the suspected lubricant splatters as posted about on here and other forums. 2nd time I got it back they said it was a goodwill gesture blah blah blah when it was clearly rectifying a defect. I was less than chuffed about the insinuation that the dirty sensor was my fault. On both occasions I have got it back there has been more dust in the body than it went away with and I'm talking hairs etc visible through the viewfinder. After I got their note about the "good will gesture" I took images through the viewfinder showing all the visible artefacts and mailed it to them along with images showing all the sensor marks one month after purchase and a couple of months after the first clean. Not surprisingly they did not respond and when prompted they suggested I take it up with the repair centre!

So when it goes in this time I'm expecting it to come back with a potato field in it....

 

[grimson]

If you register for CPS you have to add the serial number of the camera and lenses. Why can't Canon derive from that list the affected serial numbers and send a custom e-mail to the CPS owner of the camera?

That would be a +++ service.

(I do not own a 1Dx camera but I am CPS registered)

 

[expatinasia]

I think it is important to remember that CPS differs (a lot) from country to country. How they are set up, and how they operate can be completely different So what maybe the norm for one CPS member, may not be the norm for another.

I just wanted to remind people of that as there is a global audience here on CR and sometimes it is easy to forget.

 

[DzPhotography]

Yep mine has to go too. A bit annoyed as everyone else, but still glad that Canon is proactive in this matter

 

[Studio1930]

yeah send them in and get more oil splattered on your sensor when you start using it,im not concerned ill keep shooting for now

Yeah, I was thinking that too. I had a 1DsM3 with too much oil and it soaked my sensor to the point where I had to send it in to be repaired. I probably could have made some money on all the oil that was in that sucker! I don't want my 1Dx to come back the same way. My serial number is in the affected group but I have not looked for the markings yet.

 

[drjlo]

Man, are CaNikon unable to produce a trouble-free product, even at these price levels? This would be a pain in the behind ???

 

[heheapa]

Just curious how Canon compensate his customer's time and effort in bringing the camera to their customer service centre for inspect and repair, which the issue is on their fault.
And the camera need to be stayed there for more than a day, which I need to spend another day and effort to collect the camera back? And the outcome is I may get more problem after the service....

What if I only take the camera back when I start getting AF problem? Do I need to prove it's due to not enough lubricant and if I will get a charge of boom for the AF replacement?

to bring or not to bring is a question.

I sent Canon Singapore an email and I have got a call today. I was asked to bring the camera back for "FIRMWARE updated". I have never seen a firmware update statement in US Canon advisory. So I really worry what will they do on the camera. So, I will wait ....

 

[Viggo]

I think I will just use until it breaks and get a replacement shutter instead.

 

[randym77]

All the time I spent cleaning spatters of oil off my sensor when I first got my 1D X, and now I'm supposed to send it back...for insufficient lubrication? ;D

How is everyone doing this? Do you just use the form on the Canon web site? Go through a local dealer? Never sent a camera back to Canon before.

 

[Cannon Man]

I don't think many people will find the markings on their camera. I would think they started marking them right after they figured out what was wrong. And i think that is less than a month ago because i bought my 1D X 3 weeks ago and it doesn't have the markings yet.

 

[bornshooter]

Well canon called me today and they are collecting it tomorrow,should have it next week,now i am worried about oil and whether it will still be properly weather sealed when i get it back do you think they could mess that up?

 

[Viggo]

Well canon called me today and they are collecting it tomorrow,should have it next week,now i am worried about oil and whether it will still be properly weather sealed when i get it back do you think they could mess that up?

Correct my if I'm wrong but I think they will use the lens mount to enter the camera and get
It done so they won't actually loosen a single screw and therefor the weather sealing is untouched.

The oil splatter, well, that is pretty much a guess. Be sure to run your camera at 12 fps and really make it work so you can see as soon as possible if it splatters.

 

[stoneysnapper]

Like Bornshooter Canon called me today to arrange pick up tomorrow hopefully although UPS tend not to deliver to my town on a Thursday, so we'll see. Pretty certain if I had not registered on that link I posted previously or made contact with them I would not have got that call, I'd be interested to see if any others received unsolicited calls. My previous experience with lube splatter is not good so I'll be sure to run it at 14fps on its return.

Oh and the UK cps rep emailed out all UK cps members early this evening to advise of the issue. Baffling why Canon can't coordinate the release of these recalls across their regions, not a big deal I know but basically UK owners would have found out via forums like this one, or a few days after their American cousins via that email, not sure about other regions. Pretty sure cps reps would prefer not to hear about it from customers too.

 

[Steve Todd]

Just curious, If anyone having one the affected bodies has actually experienced the problem(s)? If so, what was your shutter count?

Also, anyone with an affected body that has a ton of use (shutter count) and no problems so far? What is your shutter count. I am sure some of you could be approaching 100K or more shutter activations by now!

I have not contacted Canon yet. However, from the posts here, it appears some users received return shipping labels from Canon...did they also cover the insurance? I checked with UPS, and they charge $10 USD per $100 in insurance coverage...that's $69 USD!

It's kind of ironic, I was just out near Irvine, CA earlier this week visiting my draughter! If this had come out one day sooner, I could have just dropped it off before returning to Albuquerque! Just my luck!

 

[expatinasia]

Just curious, If anyone having one the affected bodies has actually experienced the problem(s)? If so, what was your shutter count?

As I mentioned in an earlier post I only got the camera in March, but have shot over 20,000 images thus far and I have a funny feeling I may have seen the issue the advisory refers to, but can't be certain.

I have had times when the AF would not lock and the image in the viewfinder was blurry, but I always put the former down to poor skill, and the latter down to bad eye sight (even though I am 20/20), fatigue, a dirty viewfinder or something else. It is difficult to explain, but if you are shooting an important match, you are sweating and/or it is raining etc it is difficult to know what is happening.

If, as I suspect, I did have the AF lock and blurry view finder issue, then it was not constant, but intermittent in that it would come and go, which is another reason I did not suspect the camera.

I will be sending mine to CPS as soon as I am able, so probably in a week or two. Have been told they need it for around 3 working days.

 

[Viggo]

45k actuations on mine, and haven't experienced the problem once, got mine a year ago..

 

[RGF]

Called CPS on Tuesday and overnight end both my 1Dx to them (NJ). Due back today. Leaving next week for Africa so I was uncertain if I should have the service done before I go - hope they did a good job. Service is beyond excellent!!!

 

[Click]

Mine is gone today to Canon. I hope it doen't take long to get it back.

 

[Viggo]

I would love to keep this thread going so we can see what the results of the serviced cameras are like. Problem fixed? How long did it take? Did the splatter the sensor, mirror etc.

 

[Cannon Man]

The earliest time they had for the repair in Finland was 1:st of july.
I still have to wait a while. I am also interested in hearing how the repair goes for everyone else when they get them back.