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Talked to B&H again...this time the sales department. They informed me that a 'small' number of 5D3 orders shipped today, but would not give me any information on how many, or how long it would take to fulfill even the first day orders.
Taken from the chat:
"a small amount was received and shipped out to fulfill pre-orders. We do not currently have any in stock at this time."
Taken from the chat:
"a small amount was received and shipped out to fulfill pre-orders. We do not currently have any in stock at this time."
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kiniro said:
Yeah, I tried chatting with them a few times, but their answers seemed to get more and more scripted as time progressed, so I tried the sales department. (Generally speaking from my experience, the sales department will almost always give you the quickest, more informed answers.)
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dho81
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According to Fred Miranda: "B&H should get them tomorrow morning and start shipping. "
http://www.fredmiranda.com/forum/topic/1090680/8#10458904
http://www.fredmiranda.com/forum/topic/1090680/8#10458904
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Guys, B&H has a very limited PR outlet via Twitter (@bandhphoto and @bhphotovideo). See their tweet here:
https://twitter.com/#!/bandhphoto/status/182149483298177024
It's just geography. They probably all got off the boat on the west coast at the same time, but it's taking an extra day to get to the east coast. All the camera shops in between can't (and shouldn't) wait to get them off their shelves so they can get dibs on the next round from Canon.
It's clear the B&H Twitter accounts aren't authorized to give out hard estimates, but they are communicating a little. The effort it would take for them to individually update their pre-order customers just is not worth it to them. Does it frustrate us? Definitely, but it won't hurt their sales in the least.
https://twitter.com/#!/bandhphoto/status/182149483298177024
It's just geography. They probably all got off the boat on the west coast at the same time, but it's taking an extra day to get to the east coast. All the camera shops in between can't (and shouldn't) wait to get them off their shelves so they can get dibs on the next round from Canon.
It's clear the B&H Twitter accounts aren't authorized to give out hard estimates, but they are communicating a little. The effort it would take for them to individually update their pre-order customers just is not worth it to them. Does it frustrate us? Definitely, but it won't hurt their sales in the least.
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Dylan777 said:K-amps said:
Keep us updated with high ISO pictures
For you Dylan.... First test shots
http://www.canonrumors.com/forum/index.php/topic,4541.0.html
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epiieq1
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While this may seem like impatience, etc. with the camera "officially" releasing on the 22nd, keep in mind that it's not a $30 movie or something like that. The cheapest it'll be is $3500, more if you got a kit or a speedlight or 2 or 3. When customers are spending $3500-5000 easily with your store, they expect service. This is where B&H is failing miserably at this point. Especially when the smaller stores that are in town have stock and are selling them. If you're supposed to be the "premier" camera store, to stay there, you need to have good customer service, and this is the opposite of that. Stonewalling only leads to unhappy customers and a reduced NPS. If I can find it locally, I'm going to buy there regardless of taxes due to getting better service. Same with the Speedlights. This is my first major purchasing experience there, and they've not encouraged me to come back.
BTW - my order went in as Confirmed 9:10 PM PST on 3/1 (so 12:10 am EST on 3/2). I haven't seen any pre-auths beyond the initial one that expired and can't get any answers at all either.
BTW - my order went in as Confirmed 9:10 PM PST on 3/1 (so 12:10 am EST on 3/2). I haven't seen any pre-auths beyond the initial one that expired and can't get any answers at all either.
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danny_oz
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Frustrating times @B&H
"Chat Transcript
Welcome to Live Chat at the B&H Customer Service Department. Please wait while we connect you to an agent who will be able to assist you...
You have been connected to Greg K.
Daniel : When is this camera shipping?
Greg K: I apologize for the delay and for any inconvenience. Unfortunately, the manufacturer fails to provide us with the time of arrival information. We do not know when the orders will be filled. We also do not have the line details.
Daniel : What do you mean about line details? Is that something to do with stock?
Greg K: I would not be able to tell you your place in line
Daniel : Okay, I see what you mean. How long does it take to get a refund if I request it?
Daniel : Sorry Greg, How long does it take to get a refund if I request it?
Greg K: 3-5 days
Daniel : Do you think B&H will forfill preorders by the end of this month?
Greg K: Hopefully some
Daniel: I have 3 friends in my town who have got the camera in their hands from local stores, how is this possible a leading professional camera store like B&H can not even give me a rough ETA? This is not a cheap item, why are you advertising "stock will ship today" on your site?
Greg K: I apologize for any inconvenience. I do understand your frustration. We do try to fill orders as quickly as possible, that is in our best interest. We also try to be as informative as possible. Unfortunately, for this particular item, we are not provided with the exact time of arrival information. We can only continue to wait for it. Please excuse the delay."
Very Scripted answers:
Hello Daniel, my name is Gabe M:
Thank you for contacting the Customer Service Department at B&H Photo Video and Pro Audio.
Unfortunately Canon has not provided us with an estimated time of arrival. If you wish, we could cancel the order for a refund.
Thank you for shopping with us,
"Chat Transcript
Welcome to Live Chat at the B&H Customer Service Department. Please wait while we connect you to an agent who will be able to assist you...
You have been connected to Greg K.
Daniel : When is this camera shipping?
Greg K: I apologize for the delay and for any inconvenience. Unfortunately, the manufacturer fails to provide us with the time of arrival information. We do not know when the orders will be filled. We also do not have the line details.
Daniel : What do you mean about line details? Is that something to do with stock?
Greg K: I would not be able to tell you your place in line
Daniel : Okay, I see what you mean. How long does it take to get a refund if I request it?
Daniel : Sorry Greg, How long does it take to get a refund if I request it?
Greg K: 3-5 days
Daniel : Do you think B&H will forfill preorders by the end of this month?
Greg K: Hopefully some
Daniel: I have 3 friends in my town who have got the camera in their hands from local stores, how is this possible a leading professional camera store like B&H can not even give me a rough ETA? This is not a cheap item, why are you advertising "stock will ship today" on your site?
Greg K: I apologize for any inconvenience. I do understand your frustration. We do try to fill orders as quickly as possible, that is in our best interest. We also try to be as informative as possible. Unfortunately, for this particular item, we are not provided with the exact time of arrival information. We can only continue to wait for it. Please excuse the delay."
Very Scripted answers:
Hello Daniel, my name is Gabe M:
Thank you for contacting the Customer Service Department at B&H Photo Video and Pro Audio.
Unfortunately Canon has not provided us with an estimated time of arrival. If you wish, we could cancel the order for a refund.
Thank you for shopping with us,
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etg9 said:
I called a local dealer about 1.5 hours from me. The got 3 in but they are already accounted for. I'd be 6th on the waiting list but could bump up to 4 if a put a $100 non-refundable deposit down. They have NO idea when the next batch will be coming in. So I told them to put me down but just on the waiting list. i'll see if anything breaks loose from B&H tomorrow. I mean some of the early pre-orders should be hearing something soon?? I would hope. :-\
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David KM
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dho81 said:David KM said:Body
When did you place your pre-order?
About 30 seconds after BH went live with mkIII page... last week I was told I was 118 in the cue. I was also told they were only recieving 100 copies. BH are total BS'ers though and not sure I will ever order from them again. Just checked again and card was def charged for the full price, now waiting for delivery notice. Signature is required so I will have to have this info to know when shipped.
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dho81
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David KM said:dho81 said:David KM said:Body
When did you place your pre-order?
About 30 seconds after BH went live with mkIII page... last week I was told I was 118 in the cue.
hm..what was the time stamp? I received my order confirmation at 9:16pm PST on 3/01 ...
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