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5D3 Light Leak Issue - Did you send yours in???

If you are a 5D3 owner with the light leak issue

  • I have already sent it in for repair

    Votes: 1 5.9%

  • I will be sending it in to Canon

    Votes: 2 11.8%

  • Meh, it doesn't really bother me - I'm not sending it in for repair

    Votes: 5 29.4%

  • It doesn't affect me right now but if it does I'll take send it in

    Votes: 5 29.4%

  • Mine is not in the affected serial range so not an issue for me

    Votes: 4 23.5%
  • Total voters
    17
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J

Jamesy

Oct 14, 2010
778
0
9,286
#1
I am considering sending mine in, not because it is affecting my images just because I think it should be updated. I don't intend to sell it any time soon but I am sure it helps in that regard. I saw number 5Dc sellers mention the mirror fix and 1D3 owners talk about the fix for AF being performed.

They say it will be 7-10 days to perform the repair.

What are your thoughts on this?
 
#3
I sent my 5D3 in because I messed up the focus screen and told them to do the light leak repair at that same time. I shipped the package out via UPS ground on a Monday, and I got the camera back that Friday, so it was a very fast turn around. I have no idea where you got 7-10 days from, but that certainly wasn't my experience. Canon Prof Services also replaced my focus screen and cleaned it for free, which I wasn't expecting. So far I've had superb experience with them and couldn't be happier.
 
Upvote 0
#4
Chris Burch said:
I sent my 5D3 in because I messed up the focus screen and told them to do the light leak repair at that same time. I shipped the package out via UPS ground on a Monday, and I got the camera back that Friday, so it was a very fast turn around. I have no idea where you got 7-10 days from, but that certainly wasn't my experience. Canon Prof Services also replaced my focus screen and cleaned it for free, which I wasn't expecting. So far I've had superb experience with them and couldn't be happier.
Click to expand...
What Canon quotes and their actual turnaround time may vary with workload. I guarantee that if I send a parcel by UPS ground to Canon from where I live, it will take 4 days for them to get it, and if a weekend is involved, 6 days. Don't assume that the entire country is one day away from a Canon repair facility by UPS ground.
 
Upvote 0
#5
The 7-10 business days was quoted to me by Canon Canada - I am sure that is the standard line they are told to say to callers. They also suggested I send it via Purolator and do not put insurance as they are covered by Purolator for all items (sounds a little fishy to me). They gave me their Purolator account number so there is no cost to me to send it in.

I suppose I could drop it off but they are only open during the week and it would be a hassle to drop off but I may do it none the less.

I bums me out that I will potentially loose my 5D3 for two plus weeks and am trying to schedule my shooting schedule around it. I will resort back to my 40D during that time so it is not like I will be completely naked :D
 
Upvote 0
#13
canonian said:
I think this only affects certain cameras. Look at the link below and check your serial number to find out if yours is one of the possible "victims" ;)

http://www.usa.canon.com/cusa/support/consumer?pageKeyCode=prdAdvDetail&docId=0901e02480538fc7
Click to expand...
Right, thanks for this. I knew this but forgot to post it in the original post.

Affected Product
Canon EOS 5D Mark III Digital SLR Camera
*Products whose sixth digit in the serial number is 1 or 2 are affected.
　　　For example,　“xxxxx1xxxxxx”　or “xxxxx2xxxxxx” ([x] represents any optional number.)
 
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