7D Mark II Firmware update??

[candc]

Quote from: Pixel on May 24, 2015, 08:48:19 PM

Take this for what it's worth, but I spent a considerable amount of time talking to a Canon repair technician today at the Indy 500 about a number of things among them was the 7D2 "issues." This man is from Japan and is in a leadership role among Canon technicians in the New Jersey facility. He had NO knowledge of any firmware problems with the 7D2. He was very curious about the reports and practically insisted that I show him the Canon Rumors story. I pulled up the story and he basically brushed it off as just "internet rumors." He also addressed focusing problems mostly as "user error" and insisted that the camera does not have any widespread manufacturing defects.
FYI

Hum. So my experience was user error. I'm satisfied with my second body very much. The first one was unusable. If I can figure out how I became such a better photographer in the span of the 15 minutes it took me to exchange my old camera body for a new camera body, I shall distill it into a book and use the revenues from it to buy even better glass for my now magically improved skills.

 

[pvalpha]

Quote from: Pixel on May 24, 2015, 08:48:19 PM

Take this for what it's worth, but I spent a considerable amount of time talking to a Canon repair technician today at the Indy 500 about a number of things among them was the 7D2 "issues." This man is from Japan and is in a leadership role among Canon technicians in the New Jersey facility. He had NO knowledge of any firmware problems with the 7D2. He was very curious about the reports and practically insisted that I show him the Canon Rumors story. I pulled up the story and he basically brushed it off as just "internet rumors." He also addressed focusing problems mostly as "user error" and insisted that the camera does not have any widespread manufacturing defects.
FYI

Hum. So my experience was user error. I'm satisfied with my second body very much. The first one was unusable. If I can figure out how I became such a better photographer in the span of the 15 minutes it took me to exchange my old camera body for a new camera body, I shall distill it into a book and use the revenues from it to buy even better glass for my now magically improved skills.

It was meant as a joke and a touch of sarcasm. I forgot to put the smiley face and /sarcasm tag at the end. My apologies.

 

[Deleted member 7828]

Updated to 1.0.4 before shooting with the 7D2 this weekend. Everything appeared to be fine (although the AF didn't seem to be as reliable as the 5D3, which is a bit of a surprise to me)

 

[DigitalEdgePhotography]

So I have had my 7D MKII back from support for a couple of weeks now. The lock up issue with 1.04 seems to have gone away. I have not had that problem since the one event I shot.

Having said that, I am completely disappointed with my 7D MKII. The focus, while it seems to be better, still isn't
spot on. I have gone through and did macro adjustment for all my lenses (24-70 f/2.8), 24-105 f/4, 70-200 f/2.8 II and 100-400 f4.5-5.6

The focus is just not able to lock on to subjects. It constantly hunts, and frankly, the images coming out of this camera are absolutely useless to me.

I purchased this body specifically for an upcoming trip to Alaska. Unfortunately I will be leaving the 7D MKII at home and will take my 5D MKIII and 5D MKII. I cannot take a chance with this body, and will likely be selling it when I get back from my trip, unless Canon gets its act together and replaces it.

But I refuse to pay for shipping to get any further warranty work done on it.

I guess I am just going to have to send mine in.

I was on the phone with Derrick of Technical Support for quite a while today and he was unaware of any pending firmware updates for the 7D Mark II. Guess that doesn't really mean anything though.

He had me do a few resets, and asked me to try some more shots.

I am pretty certain I will be shipping mine out on Thursday.

Don't hesitate. I took my body back to the store I bought it from for an exchange today (under 30 days and they'll replace no questions asked.)

The new body shocked the heck out of me. Razor sharp without me having to do *anything* with it. Precisely what I expected from this AF system when I first got it. I took a few shots... I got birds, with actual feathers... not blobs of muddy flying objects in the general shape of something with feathers. With the kit lens.

I almost broke down in tears with relief after I opened the first few raw files in ACR. It was that much better.

Got my 7D2 back from Canon on Friday evening. I don't know what they did to the camera other than load the new firmware on it (funny how they never tell you what they do during repairs). Anyway, focus is now corrected and images are sharp as a tack. I had the body paired with my 24-105 f/4L and was shooting an event for our fire department. Camera locked up twice. Had to power cycle it to get it to fire again. Hasn't locked up since. Fingers are crossed....although I will be contacting Canon about the lock up issue.

I hope I don't encounter the 1.0.4 firmware issue. So far the camera has been solid as a rock and I've had the new firmware on there since it was posted on the Canon USA site. I shot 450 pictures yesterday and not a single lockup or freeze, and I had the settings right for what I was shooting so I got a lot of amazing pictures - including a few that had no right to be in focus that were. But I don't run settings too far from defaults and haven't AFMA'ed my lenses, which I assume you did. (I also cleared my settings before flashing)

I'd say the camera gets better every time I take it out, but the truth is I'm probably just adapting to it and its requirements. I'd like to think I'm capable of a little improvement from time to time. No where near enough to quit my day job though.