Despite seeing 38% one-star ratings for Adobe CC through Amazon, I signed up. The bait was $7.99 a month rather than the $9.99 a month going through Adobe directly.
After six weeks, Adobe says no payments have been received on my behalf, yet Amazon has charged me twice. Adobe says Amazon should have charged me for a one time yearly subscription. Adobe has been investigating the issue for four days, leaving me 10 days before my product is shut down.
Adobe can go to my account and see that Amazon has made monthly payments, but they can't adjust things on their end to reflect that.
Amazon says the way to fix the problem is to cancel their subscription, but they can't waive the cancellation fee because that is charged by Adobe.
I have choices here, of course. See how things play out with investigations. Or just cancel and go straight through Adobe, perhaps disputing any charge for the cancellation fee. Or say, screw it, go back to PS CS6 and LR 5.6.
Neither Amazon nor Adobe can give me a time frame for fixing the mess.
This is the face of the subscription model. One word comes to mind, sucks.
After six weeks, Adobe says no payments have been received on my behalf, yet Amazon has charged me twice. Adobe says Amazon should have charged me for a one time yearly subscription. Adobe has been investigating the issue for four days, leaving me 10 days before my product is shut down.
Adobe can go to my account and see that Amazon has made monthly payments, but they can't adjust things on their end to reflect that.
Amazon says the way to fix the problem is to cancel their subscription, but they can't waive the cancellation fee because that is charged by Adobe.
I have choices here, of course. See how things play out with investigations. Or just cancel and go straight through Adobe, perhaps disputing any charge for the cancellation fee. Or say, screw it, go back to PS CS6 and LR 5.6.
Neither Amazon nor Adobe can give me a time frame for fixing the mess.
This is the face of the subscription model. One word comes to mind, sucks.