Re: Adobe Software Goes Cloud Only
Canon Rumors said:
Honestly, I don't understand the aversion to subscription software such as Lightroom/Photoshop if you're going to save money.
Because people - naturally and correctly - are worried that if the licensing software breaks down or encounters another problem you're left with having paid for something you simply cannot use.
I spent
months with Adobe in utter, complete denial never doing anything at all to help me after I bought Adobe CC. Just to make clear: I had paid Adobe. Adobe agreed I had paid. Adobe could not get their system to allow me to activate their software - for months - with zero help in spite of call after call, mail after mail. This was not an issue with my PC or anything.
Adobe's system simply did not allow me to activate month after month after month after month after month... while they had my money on their account all the time...
In the end Adobe gave up fixing their broken system and just gave me the full Adobe package for 2 years. It activated and installed. Still wondering what will happen when i eventually go back to Adobe CC.
What was particularly galling was all the times Adobe support lied to me (we are talking
dozens of broken promises).
That's why people prefer software you can manage yourself.
***
Below an excerpt from one of my countless mails to Adobe support:
On May 20, 2016
Sirai said to me that
1) My case was escalated
2) Your team would come back to me within 24-48 hours
This was a lie. Nothing happened. I was never contacted.
On May 24, 2016
Sandeep said to me that
1) My case was escalated
2) Your team would come back to me "soon"
This was a lie. Nothing happened. I was never contacted.
On June 1, 2016
Chidananda said to me that
1) My case was escalated
2) Your team would come back to me with 2 to 3 business days
This was a lie. Nothing happened. I was never contacted.
On Jun 8, 2016
Venkatesh said to me
1) My case was escalated again this time "to the next level"
2) Your team would come back to me within 24-48 hours
This was a lie. Nothing happened. I was never contacted.
On Jun 10, 2016
Sumola said to me
1) My case was escalated again this time "to the senior level"
2) Your team would come back to me within 24 hours
This was a lie. Nothing happened. I was never contacted.
On Jun 15, 2016
Deepak said to me
1) I would have to wait more
2) Your team would come back to me "at the earliest"
This was a lie. Nothing happened. I was never contacted.
On Jun 30, 2016
Manoharprasead said to me
1) The case was now with the "most" senior team
2) The case was now made a "priority"
3) Your team would come back to me "at the earliest"
This was a lie. Nothing happened. I was never contacted.
On Jul 12, 2016
Mayur said to me:
1) My new codes have been generated and I would recieve them with 24-48 hours
This was a lie. Nothing happened. I was never contacted.
On Jul 17, 2016
Chandan Kumar said to me
1) Your relevant team was working on this
2) Your team would give me the codes within 24 hours
3) The case would be escalated again
This was a lie. Nothing happened. I was never contacted.
On Jul 19, 2016
Bharath S said to me
1) Codes had been sent
2) The case would be escalated again
3) Your team would come back to me "at the earliest"
This was a lie. Nothing happened. I was never contacted.
On Jul 22, 2016
Jagadeshan said to me
1) He would "personally follow up the case"
2) That the case would be resolved "as soon as possible" and he was sure it would be solved within 24-48 hours
This was a lie. Nothing happened. I was never contacted.
On Jul 24, 2016
Prahudev said to me
1) My case was escalated
2) I would get a new email
3) My case was given a new number 0219204099
This was a lie. Nothing happened. I was never contacted.
On 5 August, 2016
Naveen GK said to me
1) He had checked and 2 redemption codes had been made for me
2) It would take a maximum of 2 business days to reach me
3) He would "personally follow up the case" with the team and definitely get it sorted
This was a lie. Nothing happened. I was never contacted.
On August 9, 2016
Shreeja said to me
1) The case was escalated
2) I would be contacted within 2 business days with the redemption codes
This was a lie. Nothing happened. I instead got a mail asking me - again - to provide you the code numbers that you already have together with copies of my purchase.
On August 11, 2016
Ravi said to me:
1) I would have my two new redemption codes within 24 hours
This was a lie. Nothing happened. I was never contacted.
On August 13, 2016
The case file was updated:
1) The case was - again - updated to your senior support team
2) I would get a response within 2 business days
This was a lie. Nothing happened. I was never contacted.
I hate Adobe subscription software and Adobe support must be the worst in the software industry (and that's saying something for sure).