B&H Customer Service experience on 5DMKIII

[wally0206]

well i just thought i would share with you, i pre ordered on the 3/2 10:40am, i wasn't in the first batch shipped last week. so i called everyday since friday to get an update, the feedback was possibly the week of 4/1, but more than likely after passover. so on tuesday i placed an order with Lensrental to cover shooting Wrestlemania to raise money for make a wish, and then cancelled my order with B&H, they were understanding of the situation. so today i went to fedex to pick up my rental, when i got home there was a door tag from Fedex?? I called fedex to see where it was from..........yeah B&H still shipped the camera last night. i never received any emails on shipping and i had already canceled the order, and now i have 2 5DMKIII , one rental and one from B&H that i cancelled. so i am a little let down that i got the rental, but more let down that I moved the funds from my checking account back to my savings once i cancelled. just thought i would share.

 

[se7en]

okay?

 

[dadgummit]

I wonder if the order was already pulled, packed and labeled in the warehouse when you called to cancel. Since the computer knew you cancelled it stopped the e-mail but the people in the warehouse thinking they already correctly fufilled the order, shipped.

 

[xthebillx]

I was notified by someone here that their pre-order was "in stock - sent to warehouse". I never received an email from B&H. Only after I checked my account on their site, which had the same status, did I learn my body was en route as well.
I called to upgrade shipping to overnight, and only then did I receive an email indicating my order was on its way.

B&H typically has stellar customer service & email communication. I'm wondering if it's the "pre-order" thing that isn't jiving with their system.

Advice: check your B&H account order status hourly, if you suspect your body may ship imminently.

 

[wally0206]

Yeah i should have check the web site as well even after i canceled, i have check my bank account every day to like i normally do to verify charges, and B@H didn't show up untill today when i check as pending. i will admit i do most of my web orders from Newegg, and i am just used to email and sms on orders. so i just i should have been more detailed in checking with B&H to follow thru.

 

[GeorgieGirl]

I have to suggest here that anyone who has ever done biz with B&H knows this is an Mark III thing/ Mark III shipping this is an anomaly.