Canon 5D Mark III Light Leak Resolution (Canon USA)

[briansquibb]

I just love the comments along the line of 'I operate the camera in a way it wasn't intended and I get a fault so I am returning it' or the 'I dont like the wording on the press release so I am returning it' or the 'I am returning it and will buy another in a couple of months when they have fixed the issue'

Just waiting for 'the embroidered strap is useless so I am sending it back'

I wonder how they get on to the internet via their computers - all OS have bugs - or perhaps they use an iPhone

Clearly they are not a relation of Spock

 

[ramon123]

FYI
My friend in Thailand got 5D MARK III with light leak fixed (new lot)
His serial is xxxxx0xxxxxx

I thought the serial number generally go up in number eg. xxxxx3xxxxxx

 

[cln]

I am sorry that people returning products they don't like offends you so much, Mr. Spock.

Now, let's move on with our earthly life, shall we?

I just love the comments along the line of 'I operate the camera in a way it wasn't intended and I get a fault so I am returning it' or the 'I dont like the wording on the press release so I am returning it' or the 'I am returning it and will buy another in a couple of months when they have fixed the issue'

Just waiting for 'the embroidered strap is useless so I am sending it back'

I wonder how they get on to the internet via their computers - all OS have bugs - or perhaps they use an iPhone

Clearly they are not a relation of Spock

 

[jchong62]

Right. Let's move on with our life.

We, who are returning our 5D Mark III, aren't offending you people who are keeping yours. Why bother? If we are affecting your resale value, sorry about that but we have different beliefs.

I feel bad to have to return mine, but I'll get one as soon as the new serial numbers of unaffected ones come back in stock. I am sure I will be much happier then.

I am sorry that people returning products they don't like offends you so much, Mr. Spock.

Now, let's move on with our earthly life, shall we?

I just love the comments along the line of 'I operate the camera in a way it wasn't intended and I get a fault so I am returning it' or the 'I dont like the wording on the press release so I am returning it' or the 'I am returning it and will buy another in a couple of months when they have fixed the issue'

Just waiting for 'the embroidered strap is useless so I am sending it back'

I wonder how they get on to the internet via their computers - all OS have bugs - or perhaps they use an iPhone

Clearly they are not a relation of Spock

 

[briansquibb]

It is not returning the cameras which is the issue but the very public manner which the minor issue was dealt with by the user.

Shouting and threatning is not always the best approach. And now thousands of 5DIII owners have been hit in the wallet over a trivial thing because of the confrontational way the users dealt with what they thought MIGHT be a problem.

 

[cayenne]

Right. Let's move on with our life.

We, who are returning our 5D Mark III, aren't offending you people who are keeping yours. Why bother? If we are affecting your resale value, sorry about that but we have different beliefs.

I feel bad to have to return mine, but I'll get one as soon as the new serial numbers of unaffected ones come back in stock. I am sure I will be much happier then.

One thing.....like many, I'll be ordering online soon...how to know what the serial number is, till you get the box, and open it and look at the camera?

C

 

[jchong62]

I placed an order yesterday, and called to put a note on my order which states I want the serial number NOT to be xxxxx1 or xxxxx2.

Our action for returning our 5d3 will likely affect the resale price of the defective units. I wish them the best of luck.

Right. Let's move on with our life.

We, who are returning our 5D Mark III, aren't offending you people who are keeping yours. Why bother? If we are affecting your resale value, sorry about that but we have different beliefs.

I feel bad to have to return mine, but I'll get one as soon as the new serial numbers of unaffected ones come back in stock. I am sure I will be much happier then.

One thing.....like many, I'll be ordering online soon...how to know what the serial number is, till you get the box, and open it and look at the camera?

C

 

[ramon123]

Right. Let's move on with our life.

We, who are returning our 5D Mark III, aren't offending you people who are keeping yours. Why bother? If we are affecting your resale value, sorry about that but we have different beliefs.

I feel bad to have to return mine, but I'll get one as soon as the new serial numbers of unaffected ones come back in stock. I am sure I will be much happier then.

One thing.....like many, I'll be ordering online soon...how to know what the serial number is, till you get the box, and open it and look at the camera?

C

No. I spoke to a Canon rep on the phone who said that the serial number is also found on the box of the camera. So it's worth while to check both the box and under the camera.

 

[cayenne]

Right. Let's move on with our life.

We, who are returning our 5D Mark III, aren't offending you people who are keeping yours. Why bother? If we are affecting your resale value, sorry about that but we have different beliefs.

I feel bad to have to return mine, but I'll get one as soon as the new serial numbers of unaffected ones come back in stock. I am sure I will be much happier then.

One thing.....like many, I'll be ordering online soon...how to know what the serial number is, till you get the box, and open it and look at the camera?

C

No. I spoke to a Canon rep on the phone who said that the serial number is also found on the box of the camera. So it's worth while to check both the box and under the camera.

I wonder if one can request when ordering online from say, crutchfield.....to only send a unit without the offending serial numbers?

C

 

[pd2002]

FYI
My friend in Thailand got 5D MARK III with light leak fixed (new lot)
His serial is xxxxx0xxxxxx

I thought the serial number generally go up in number eg. xxxxx3xxxxxx

I think so too but the light leak problem has gone with his serial (xxxxx0xxxxxx).

 

[simonxu11]

There's new batch of 5D3s in China start with "3" now.
Canon China also recalled and fixed "1" and "2" 5D3s from dealer, then put a white mark inside the CF door.

 

[javier]

There's new batch of 5D3s in China start with "3" now.
Canon China also recalled and fixed "1" and "2" 5D3s from dealer, then put a white mark inside the CF door.

EOS 5D Mark III digital SLR cameras

* Serial number digit "1" or "2" product.
Cases: xxxxx1xxxxxx "or" xxxxx2xxxxxx "(x is any number)
However, the serial number if the CF card inside of the cover affixed with a white mark
Outside the scope of this object (see the figure).

 

[NutsAndBolts]

I guess most people who have one has the '1' or '2' on the serial here like I have? I will be contacting Canon and ask for a replacement.

 

[Invertalon]

Mine is a "1". But I don't care to do anything about it. This issue does not effect me in the slightest bit. Does it bother you that much?

 

[NutsAndBolts]

Well not unless I want to sell it and upgrade in the future.

Mine is a "1". But I don't care to do anything about it. This issue does not effect me in the slightest bit. Does it bother you that much?

 

[jchong62]

Canon USA refused a replacement for mine earlier this week. Let us know if you get better luck.

However, there will be a Canon rebate program running from 4/29 to 6/02. By combining lenses and 5d3, you'll get a better price. Keep that in mind.

I guess most people who have one has the '1' or '2' on the serial here like I have? I will be contacting Canon and ask for a replacement.

 

[fugu82]

Mine has a zero, which is not part of the "affected" series. [I was able to reproduce the light leak issue with the lens cap on, tho]. So, are the serial numbers sequential, which would imply that early models were somehow different than slightly later, but not much later ones? Or do the numbers represent different manufacturing sites?

 

[stupidmei]

I emailed Canon USA today. They also refuse provide replacement.
However, per warranty term & condition:
"Product returned to a Canon repair facility and proven to be defective upon inspection will, at Canon’s sole discretion and without charge, be (a) repaired utilizing new,
remanufactured, repaired and/or recycled parts; (b) exchanged for a new Product or; (c) exchanged for a refurbished Product, as determined by the Canon repair facility. warranty exchange or replacement does not extend the original warranty period of the Product."
They have three ways to do that.
If they admit first batch are "defect" to fulfill the agreement they should not only do inspection.
I think I will keep contact them and also consult lawyer about these terms.

 

[itsnotmeyouknow]

I emailed Canon USA today. They also refuse provide replacement.
However, per warranty term & condition:
"Product returned to a Canon repair facility and proven to be defective upon inspection will, at Canon’s sole discretion and without charge, be (a) repaired utilizing new,
remanufactured, repaired and/or recycled parts; (b) exchanged for a new Product or; (c) exchanged for a refurbished Product, as determined by the Canon repair facility. warranty exchange or replacement does not extend the original warranty period of the Product."
They have three ways to do that.
If they admit first batch are "defect" to fulfill the agreement they should not only do inspection.
I think I will keep contact them and also consult lawyer about these terms.

Take note of the bolded bit. They have kept true to the contract. They used their sole discretion.

 

[SeaLight]

FYI, I just bought a 5D Mark III body from Beach Camera and emailed them to ask if the bodies they are sending out have the light leak issue, as I saw in a previous thread that they all of the sudden started shipping before anybody else. Their response to me was, "According to Canon, the new cameras that we have just received today do not have the light leak issue." So I would suggest buying from them if you're in a hurry, as I was. They had a decent amount on eBay that were shipping immediately and I was able to swoop one up quickly on Friday. Shipping estimate was May 1-7.

EDIT: I don't see them on eBay anymore, so I don't know if they sold all of them or what the case is, but the fact that they are getting the new shipments in is a good sign for all vendors!