I bought this lens in August 20, 2015 from Henry's in Canada shipped to me in California. I have used the lens a little, and then last week the lens stopped working on either my M3 or M5. I would attach the lens, and within a minute the camera froze up with the aperture showing f/000. With either camera, the camera was completely unresponsive to any input, and fairly quickly the screen would go black.
So....I phoned Canon customer support, and they said mail it to the Factory Service Center in Costa Mesa, CA for repair.
Well, this afternoon I got an e-mail back from the Canon Factory Service Center, which stated:
Yikes!
So....I phoned Canon customer support, and they said mail it to the Factory Service Center in Costa Mesa, CA for repair.
Well, this afternoon I got an e-mail back from the Canon Factory Service Center, which stated:
Description of Problem/Symptoms:
Repairs are not performed on the model you sent for repair. We will exchange your original model with a new or factory refurbished product. Please respond to this estimate.
We have received your Canon Product for evaluation and repair or replacement. In an effort to provide our valued customers with a fast and economical repair solution for out-of-warranty products like yours, this model is exchanged as a whole unit when sent in for service. Below is our estimate for the exchange [=US$ 182.11].
Yikes!