Digital Rev!

[wayno]

Haven't bought from these guys before but had only heard good things - until this...

http://www.news.com.au/technology/biztech/camera-company-digitalrev-busted-selling-used-cameras-sold-as-new-online/story-fn5lic6c-1226580348144

 

[paul13walnut5]

The guy should count themselves lucky, you should have seen the nick of the 7D they sent me, looked like it had been set on fire, spray painted and frozen. Worked fine though.

 

[Zv]

The guy should count themselves lucky, you should have seen the nick of the 7D they sent me, looked like it had been set on fire, spray painted and frozen. Worked fine though.

Loved my 7D a little more after seeing what it can put up with!!

;D ;D ;D

 

[Viggo]

This is so not great news for them.. I really like that it's in out there though. I would go mental if I found out someone was running around testing my gear before I bought it thinking it was brand new. I could buy a demo-product, but not when it's full retail and nothing is said about it. Really dissapointing stuff..

 

[crasher8]

Kai lost a few rep points there for sure.

 

[charlesa]

This will cause a big chunk in revenue downgrowth...

 

[Dukinald]

Part of the risk buying online. Good thing there are sites you can go to to check shutter counts and serial numbers. I would definitely do my due diligence if i'm purchasing a big $ item.

On the bright side, it is not as bad as someone getting floor boards for his 5d3

 

[Axilrod]

The guy should count themselves lucky, you should have seen the nick of the 7D they sent me, looked like it had been set on fire, spray painted and frozen. Worked fine though.

;D Nice one Paulie

 

[JerryKnight]

Kai lost a few rep points there for sure.

You really think the production crew has anything to do with the online store? Kai did what Kai does - he's not supposed to treat the equipment like it's going to be sold as new afterwards. It's the store's fault for letting the review camera back into their inventory. Probably an honest mistake, but a potentially costly one.

 

[tomscott]

Got my 5DMKIII from DR, arrived in 3 days to UK saved nearly £700 over UK prices with a a 24-105mm and 100mm Macro. Came with all UK standard kit etc great service IMO.

There will always be scaremongering around about companies, with the amount of kit they sell the likely hood of receiving a unit used in this way is so minuscule its not worth worrying about. Would not stop me buying from them again.

 

[crasher8]

Kai lost a few rep points there for sure.

You really think the production crew has anything to do with the online store? Kai did what Kai does - he's not supposed to treat the equipment like it's going to be sold as new afterwards. It's the store's fault for letting the review camera back into their inventory. Probably an honest mistake, but a potentially costly one.

He represents DR in the public's eye. Tell me where did I say he had anything to do with the screwup? Are you just in the mood to be a net corrector?

 

[noisejammer]

I dealt with DR twice... The first time was fine, the second was the last. Basically, they took my money and didn't ship an expensive lens for more than a week. My emails went unanswered until the item was finally delivered at which point they wanted to know why I was tense.. I have no problem waiting for an item but BE HONEST if it's not in stock.

I looked around and discovered that there are several suppliers that are less expensive, more reliable and faster... The usual suspects... Aden, B&H, Adorama and 2filter....

 

[crasher8]

I'd never buy from them I just look to them as a source of both entertainment and info.

 

[Radiating]

Haven't bought from these guys before but had only heard good things - until this...

http://www.news.com.au/technology/biztech/camera-company-digitalrev-busted-selling-used-cameras-sold-as-new-online/story-fn5lic6c-1226580348144

""The logistic team, keen to meet the performance indicators set by the company, have in three occasions when the products were out of stock managed to return the products to the inventory," Ms Poon said.
"DigitalRev Online Store is now in touch with three affected customers to recall their products for refund or replacement."
Though it had discovered a few isolated violations of internal policy, Digital Rev said it takes the matter "extremely seriously."

The logistics team essentially stole 3 cameras from the production team because they were out of stock and wanted to fulfill orders faster. All 3 cameras are being recalled without the other two owners asking for anything.

 

[Rienzphotoz]

Head of marketing and PR for Digital Rev, Julia Poon told News.com.au that an internal audit revealed three violations carried out by the logistic team that resulted in products lent to DigitalRev TV to be returned to the Online Store's inventory.

"The logistic team, keen to meet the performance indicators set by the company, have in three occasions when the products were out of stock managed to return the products to the inventory," Ms Poon said.

"DigitalRev Online Store is now in touch with three affected customers to recall their products for refund or replacement."
Though it had discovered a few isolated violations of internal policy, Digital Rev said it takes the matter "extremely seriously."

"We have made it the management’s top priority to make sure more trainings are provided and no further violation is going to happen. We are also hiring internal auditors to ensure internal compliance of the operation," Ms Poon said.

"All products offered on DigitalRev.com are brand new products. DigitalRev Online Store does not sell used or refurbished products, and we value the trust our customers have placed in us over the years. We wish to offer our most sincere apology to the customers affected and will make sure that similar incidents will not occur in the future."

Read more: http://www.news.com.au/technology/biztech/camera-company-digitalrev-busted-selling-used-cameras-sold-as-new-online/story-fn5lic6c-1226580348144#ixzz2LHDMGKKb

DR is a highly reputable company and thousands of photographers in the Middle East (including several of my colleagues) order from DR Shop online ... I do not believe that DR deliberately cheats their customers.

 

[JerryKnight]

Kai lost a few rep points there for sure.

You really think the production crew has anything to do with the online store? Kai did what Kai does - he's not supposed to treat the equipment like it's going to be sold as new afterwards. It's the store's fault for letting the review camera back into their inventory. Probably an honest mistake, but a potentially costly one.

He represents DR in the public's eye. Tell me where did I say he had anything to do with the screwup? Are you just in the mood to be a net corrector?

I'm slightly offended that you're accusing me of being a nit-picker.

"Kai lost a few rep points there for sure." As near as I can tell, you were using English, and in most forms of English, that statement would imply that Kai had something to do with the mix-up, beyond being a representative of the name. You're saying he actively did something - he "lost"... What exactly did he do to lose points?

If you're more deliberate with your words, you won't attract so-called net correctors. Saying something like "This sure looks bad for Kai" more accurately represents your point.

 

[tomscott]

I emailed DR 6 times regarding my order, with small changes. All were answered within the time zone of working hours, as being im the UK. Usually within 6 hours, I have had nothing but great service from them.

Especially as all the emails were written back to me in English, and well written and answered all my questions and couldn't have been more helpful.

People love to scaremonger and as they are significantly cheaper people think stay away. But everything has been fantastic and I would recommend them to anyone.

Ive had two cameras and two lenses. Happy chappy.

 

[infared]

Got my 5DMKIII from DR, arrived in 3 days to UK saved nearly £700 over UK prices with a a 24-105mm and 100mm Macro. Came with all UK standard kit etc great service IMO.

There will always be scaremongering around about companies, with the amount of kit they sell the likely hood of receiving a unit used in this way is so minuscule its not worth worrying about. Would not stop me buying from them again.

...but...did you give your camera the sniff test?

 

[tomscott]

I assure you it was brand new in a sealed box

 

[infared]

I assure you it was brand new in a sealed box

Just a little humor.