dirty 1 DX --- Dirty 5D MKIII --- does Canon have quality control at all?

[victorwol]

I'm starting to wonder if Canon actually have any quality control before send cameras out..... when I got my first 5D MKIII the sensor right out of the box was dirty... full of speckles... didn't come off with the camera sensor cleaning.... sent it back.... got another one.... also dirty... and with a little hair inside of the prism...

Now I get my 1D X ... also stuck speckles in the sensor that will not come off with the camera sensor cleaning... I'm really disappointed in Canon...

Sent my 5D MKII to be cleaned, came back worst that I sent it.... sent it back.... came back a bit cleaner, but not as clean as I can do it at home..... usually you don't see this kind of speckles in regular photos, but when you are making macros with a lens like MP-E 65.... any minimal speckle is a nasty black point...

Am I crazy thinking that a new camera should have a pristine sensor????


Trying to post this with an image but it does not work... :-(

 

[victorwol]

is the upload of photos broken? tried 3 different browsers... no one will finish to upload the photo...

 

[victorwol]

 

[Sycotek]

Lol my 1DX was filthy - and there were even small fibers in the mirror box.

Both 1 5D3 was perfect the other one needed an airblast.

Strange thing is it didnt surprise me.

 

[victorwol]

Now they want me to send the camera in to be cleaned... A brand new camera should be replaced not sent to be repaired....

 

[distant.star]

.
That's what you get for not selecting the clean sensor option -- only another $1000 ($900 0n the 5D3).

While you're at it, I'd get the special undercoating and clear coat options too; they're only $250 each.

 

[Loswr]

Mine was moderately dirty when I got it - ~10-12 decently-sized specks. A blower and an Arctic Butterfly took care of them.

 

[RLPhoto]

I went from 5Dc -------> 5D3.

I never had dust problems with the classic and the Mk3 I received was perfectly clean to me. I haven't see any dust yet.

 

[trowski]

Am I crazy thinking that a new camera should have a pristine sensor????

My 1DX had several pieces of dust on the sensor and a little fiber on the focusing screen. Nothing a dust blower and swipe with the arctic butterfly couldn't cure. Almost every camera I've purchased has had some amount of dust on the sensor. Often a new camera will deposit some oil on the sensor too. I've been fortunate enough to not have to deal with that problem (as of yet). Interestingly, the cleanest camera I've ever gotten out of the box was my 5D3. There was only a couple specs that were faint even at f/32.

Sensor dust is just something you have to deal with... it's surprisingly easy to get a lot of dust in there. I would think you'd be fully prepared to deal with it quickly considering you're buying a 1DX. If the camera works well otherwise, I wouldn't worry so much about a little dust. If you're uncomfortable cleaning it yourself, I'm sure Canon will clean it free of charge and get it back to you quickly (especially if you're a CPS member).

 

[bdunbar79]

My cameras have all been clean upon purchase, except the 1D Mark IV.

 

[victorwol]

Am I crazy thinking that a new camera should have a pristine sensor????

My 1DX had several pieces of dust on the sensor and a little fiber on the focusing screen. Nothing a dust blower and swipe with the arctic butterfly couldn't cure. Almost every camera I've purchased has had some amount of dust on the sensor. Often a new camera will deposit some oil on the sensor too. I've been fortunate enough to not have to deal with that problem (as of yet). Interestingly, the cleanest camera I've ever gotten out of the box was my 5D3. There was only a couple specs that were faint even at f/32.

Sensor dust is just something you have to deal with... it's surprisingly easy to get a lot of dust in there. I would think you'd be fully prepared to deal with it quickly considering you're buying a 1DX. If the camera works well otherwise, I wouldn't worry so much about a little dust. If you're uncomfortable cleaning it yourself, I'm sure Canon will clean it free of charge and get it back to you quickly (especially if you're a CPS member).

This is no dust... It is residue from cleaning fluid or something like that, it is stuck to the sensor, and my point is no camera,should leave their assembly line like that, my last 3 cameras from canon arrived like that, you don't see this unless you take macros at f16 and up... But is pretty annoying since they show up on all my macros, I can clean it myself, since last two times I sent it to Canon to be cleaned they came back worst than when I sent them and I had to do it.... My point is 3 lasts cameras I got had residues from cleaning fluids in their sensors...

Top that the representative form CPS telling me... May be the dealer are storing the camera in a bad way... What?... These cameras have never touched the dealer storage.. And if the way they store the camera can affect the sensor... Then the camera have a problem... The other question from the CPS rep,was ... Are you sure is not a distortion or the lens that is making the sensor to not record correctly? ........... Hate when I'm treated as an idiot....

 

[briansquibb]

Now they want me to send the camera in to be cleaned... A brand new camera should be replaced not sent to be repaired....

I cant quite get my head round cleaning as being a repair. Agreed it shouldn't be dirty, but removing specs of dust doesn't quite make it a repair or worthy of replacement.

 

[distant.star]

.
Patient: Doctor, my elbow hurts every time I play tennis.

Doctor: Stop playing tennis.


I don't mean to make light of your concerns, but you are probably one in a million. Like all manufacturing, Canon quality assurance is geared toward satisfying up to the 99th percentile. You are not in that range. Honestly, I'll bet they truly believe what you're asking for qualifies as customization. They won't tell you that, but I think that's close to the reality of the situation.

They are not going to change their processes to accommodate you. I think you'd be well advised to accommodate your specific needs to Canon in this case. If you don't, in the end, they'll probably just send you a piece of black tape to cover your sensor!

 

[Bosman]

Am I crazy thinking that a new camera should have a pristine sensor????

My 1DX had several pieces of dust on the sensor and a little fiber on the focusing screen. Nothing a dust blower and swipe with the arctic butterfly couldn't cure. Almost every camera I've purchased has had some amount of dust on the sensor. Often a new camera will deposit some oil on the sensor too. I've been fortunate enough to not have to deal with that problem (as of yet). Interestingly, the cleanest camera I've ever gotten out of the box was my 5D3. There was only a couple specs that were faint even at f/32.

Sensor dust is just something you have to deal with... it's surprisingly easy to get a lot of dust in there. I would think you'd be fully prepared to deal with it quickly considering you're buying a 1DX. If the camera works well otherwise, I wouldn't worry so much about a little dust. If you're uncomfortable cleaning it yourself, I'm sure Canon will clean it free of charge and get it back to you quickly (especially if you're a CPS member).

This is no dust... It is residue from cleaning fluid or something like that, it is stuck to the sensor, and my point is no camera,should leave their assembly line like that, my last 3 cameras from canon arrived like that, you don't see this unless you take macros at f16 and up... But is pretty annoying since they show up on all my macros, I can clean it myself, since last two times I sent it to Canon to be cleaned they came back worst than when I sent them and I had to do it.... My point is 3 lasts cameras I got had residues from cleaning fluids in their sensors...

Top that the representative form CPS telling me... May be the dealer are storing the camera in a bad way... What?... These cameras have never touched the dealer storage.. And if the way they store the camera can affect the sensor... Then the camera have a problem... The other question from the CPS rep,was ... Are you sure is not a distortion or the lens that is making the sensor to not record correctly? ........... Hate when I'm treated as an idiot....

Haha, Too funny, even if your camera was stored in the sahara desert the sensor should be clean since there are so many layers to remove from a new unopened boxed camera from Canon. What a complete jerk that he said that to you, very unprofessional in my opinion to suggest something so completely irrelevant to a customer as a response.
Canon has some shaky quality control from my and other photographers that I know. It's really too bad.

 

[Gothmoth]

it can´t be so bad... i don´t have exact numbers but my guess is... 1 out of 80 of my customers complain about a dirty sensor.

and that does not have to be a canon.

 

[Loswr]

it can´t be so bad... i don´t have exact numbers but my guess is... 1 out of 80 of my customers complain about a dirty sensor

How many set f/22 and shoot the sky or a white wall to check?

 

[DENGOH]

Ya, I think it should be replaced if air blow can't get rid of them. It is very annoying to see them in macro shot. I don't like the idea of getting a new camera and have to send it back for cleaning if I am doing macro. It is definitely Canon's quality fault as the sensor should be checked and cleaned with right fluid in clean room.

 

[victorwol]

.
Patient: Doctor, my elbow hurts every time I play tennis.

Doctor: Stop playing tennis.


I don't mean to make light of your concerns, but you are probably one in a million. Like all manufacturing, Canon quality assurance is geared toward satisfying up to the 99th percentile. You are not in that range. Honestly, I'll bet they truly believe what you're asking for qualifies as customization. They won't tell you that, but I think that's close to the reality of the situation.

They are not going to change their processes to accommodate you. I think you'd be well advised to accommodate your specific needs to Canon in this case. If you don't, in the end, they'll probably just send you a piece of black tape to cover your sensor!

1 in a million 3 times in a row? I better start playin lotto...l

 

[victorwol]

Am I crazy thinking that a new camera should have a pristine sensor????

My 1DX had several pieces of dust on the sensor and a little fiber on the focusing screen. Nothing a dust blower and swipe with the arctic butterfly couldn't cure. Almost every camera I've purchased has had some amount of dust on the sensor. Often a new camera will deposit some oil on the sensor too. I've been fortunate enough to not have to deal with that problem (as of yet). Interestingly, the cleanest camera I've ever gotten out of the box was my 5D3. There was only a couple specs that were faint even at f/32.

Sensor dust is just something you have to deal with... it's surprisingly easy to get a lot of dust in there. I would think you'd be fully prepared to deal with it quickly considering you're buying a 1DX. If the camera works well otherwise, I wouldn't worry so much about a little dust. If you're uncomfortable cleaning it yourself, I'm sure Canon will clean it free of charge and get it back to you quickly (especially if you're a CPS member).

This is no dust... It is residue from cleaning fluid or something like that, it is stuck to the sensor, and my point is no camera,should leave their assembly line like that, my last 3 cameras from canon arrived like that, you don't see this unless you take macros at f16 and up... But is pretty annoying since they show up on all my macros, I can clean it myself, since last two times I sent it to Canon to be cleaned they came back worst than when I sent them and I had to do it.... My point is 3 lasts cameras I got had residues from cleaning fluids in their sensors...

Top that the representative form CPS telling me... May be the dealer are storing the camera in a bad way... What?... These cameras have never touched the dealer storage.. And if the way they store the camera can affect the sensor... Then the camera have a problem... The other question from the CPS rep,was ... Are you sure is not a distortion or the lens that is making the sensor to not record correctly? ........... Hate when I'm treated as an idiot....

Haha, Too funny, even if your camera was stored in the sahara desert the sensor should be clean since there are so many layers to remove from a new unopened boxed camera from Canon. What a complete jerk that he said that to you, very unprofessional in my opinion to suggest something so completely irrelevant to a customer as a response.
Canon has some shaky quality control from my and other photographers that I know. It's really too bad.

That sort of show you that the people answering the CPS emails are not very informed or know very much about cameras.....

 

[victorwol]

Ya, I think it should be replaced if air blow can't get rid of them. It is very annoying to see them in macro shot. I don't like the idea of getting a new camera and have to send it back for cleaning if I am doing macro. It is definitely Canon's quality fault as the sensor should be checked and cleaned with right fluid in clean room.

That is exactly my point.... I can clean it.... But why I have to? After all I paid top dollar for the best of the best they have and now I have to send it icon for service since is stuck to the sensor... And this in not like one going to the car dealer and get another car while the fix your....