I *HATE* UPS.

LovePhotography said:
But all the padding in the world doesn't change the rate of deceleration.

Actually, it changes the effective deceleration because it prevents a 2nd impact which is worse than the initial impact. Just consider the high school physics lab where you package and drop an egg off the roof...

LovePhotography said:
I guess I am just sensitized because I have received SO MANY technical items (Yamaha PA mixing boards, etc.) where the package had almost disintegrated by the time it arrived.

Again, if something is being shipped that can suffer damage due to transit impacts and bumps, it should be packaged accordingly. It's not the carriers' fault if the item isn't packaged to protect it adequately. I have always assumed a package I ship will be dropped at least 6 feet onto concrete in a shipping hub warehouse conveyor system.
 
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Interesting...Just to put your mind at ease..my Sigma 50mm Art...has like a muffled rattle inside when I shake it.
Nothing like a loose part or anything like that...feels like a large part of the lens is moving inside with a buffer. Maybe it has something to do with the AF. Don't know.
I would definitely do a critical focus test on your lens with a tripod at varying distances. Almost everyone, including myself needed to fine-tune the lens for better results, which I think is essential with that wonderful sliver of DOF.
Enjoy the lens.
 
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LovePhotography said:
Well, I realize I could've done more. And, when I wrote this, I was pissed off for having wasted 3/4ths of my day with a bad outcome anyway. Padding in the box... gonna happen. Note on the box- I should have done it. And we get a lot of UPS stuff at our office, almost always inside. I thought that turning all the lights on, opening doors and parking in front would let him know the office was open. All he had to do was pull on the door. Adorama packs well, but in this case, one side of the box had no air pillow. But all the padding in the world doesn't change the rate of deceleration. The lens does make a noise like something is slightly moving when I lightly shake it, but I don't know if that is normal , and the lens seems to take pics okay although I have not pixel peeped yet. Adorama (and all others should put "fragile" on all their strapping tape and boxes, although I doubt if the delivery guy cares, or takes the time to read them and be somewhat gentle with packages so labeled.
I guess I am just sensitized because I have received SO MANY technical items (Yamaha PA mixing boards, etc.) where the package had almost disintegrated by the time it arrived. PA speakers where hunks of plywood were missing out of a $2500 JBL cabinet, legs on a steel piano bench bent, etc., etc., etc... I do a good job at work, even when nobody is looking, or it doesn't matter. If you don't want to do the job enough to do it well, do something else.
And they don't make 400 stops in one day. LOL. That's one every 90 seconds.

It was meant exaggerate a point and let's be honest if they knocked and waited for every customer it'd be a lot more than 15 seconds each.

According to their website they deliver 16.9 million packages and documents a day. They have a fleet of just over 96,000 vehicles. That equates to 170+ packages and documents a day per vehicle.
 
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I got no sticker or anything else with my photo gear purchase, just a claim that the driver showed up and nobody was home. I was here all day. I got in touch with UPS and met the driver for my pickup (I wanted the new lens for Thanksgiving holiday photos) on Wednesday. When I asked the driver he claimed that he had a lot of stops today and it was difficult for him to turn around in my driveway. I filed a formal complaint due to both incompetence and the lie.
 
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Personally I agree - UPS leaves a lot to be desired. I have had good to great experiences with our local UPS and Fed Ex delivery agents. UPS as a company leaves me cold. Especially when I need to go pick up a package - that is a real nightmare.

Today a cap arrived from Arc'teyx. $30 item. I had go to a local pick up location since I was not home to sign for it.

If the shipper had requested signature (you would have to have paid for it), then the package would not have been dropped in the delivery bin. Are you willing to pony up the extra $ for signature.
 
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From what I have heard, UPS works as a franchise, so your local area may be very different from other local areas. Unfortunately, every where I have lived has featured an absolutely terrible UPS. FedEx has always delivered fast, friendly, and on time. If I have the choice--I pay for FedEx! The worst one for me was the UPS driver left a $1500 TV sitting on my doorstep (color picture of what was in the box faced out of course) despite requiring signature at time of delivery. He also delivered a one penny CD (+$2.99 for shipping from Amazon), but he left the infonotice for the CD so I had to drive to pick that up! 20 minutes each way, and 30 minutes for the bumbling idiot at their warehouse to find it (it was right in front, I even pointed to it and he said that was someone else's!).
 
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Mr ep said:
From what I have heard, UPS works as a franchise, so your local area may be very different from other local areas.

Franchise doesn't mean the subsidiaries can do as they like, on the contrary - they just have to take the whole risk. I guess there are minute procedures the employees have to conform to - if they had the time to do it. Question is how much control there is from the main ups company and how much interest they put into customer complaints.
 
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Marsu42 said:
Mr ep said:
From what I have heard, UPS works as a franchise, so your local area may be very different from other local areas.

Franchise doesn't mean the subsidiaries can do as they like, on the contrary - they just have to take the whole risk. I guess there are minute procedures the employees have to conform to - if they had the time to do it. Question is how much control there is from the main ups company and how much interest they put into customer complaints.

The way I understand it, there is UPS the main carrier company and then there are franchise storefronts that are simply "Pack & Mail" retail stores that use the UPS logo to lend legitimacy. Otherwise, there is no connection other than the logo. When you go to a UPS warehouse location to pick up a package, that's UPS. When you go to a storefront in a shopping area, that is a mom & pop "pack & mail" store that upcharges everything and also sometimes offers mail boxes as well. Otherwise, UPS has nothing to do with them.
 
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