I killed my brand new 7D MK2 today

[Klaus Kleber]

Just a warning.

When you insert your memory card be carefull.
I managed to kill my brand new 7D MK2 today when i was puting a memory card in it.

 

[ajfotofilmagem]

You broke one of the pins in slot CF? :-[ :-\

 

[bseitz234]

You're not the only one:
http://www.the-digital-picture.com/News/News-Post.aspx?News=13892

 

[Sportsgal501]

 

[dslrdummy]

Did it years ago with my 5Dc. Pins must have touched and shorted out the mother board - cost $350 to fix.

 

[Viggo]

I saw that over at TDP today also, I had to see if I could insert it the wrong way In the 1dx also, and sure easily done. So this is NOT A 7d2-Canon sucks light leak monster issue, just pay some attention...

 

[Klaus Kleber]

You're not the only one:
http://www.the-digital-picture.com/News/News-Post.aspx?News=13892

Couldnt he have posted that earlier. :-X

It´s still under Warranty i just send it back.
Im pretty sure i will get a replacement without any trouble.

 

[Larry]

Just a warning.

When you insert your memory card be carefull.
I managed to kill my brand new 7D MK2 today when i was puting a memory card in it.

Umm, ...Maybe it would help others if you explained what you did wrong? ???

 

[Jane]

Oh my goodness! That's certainly an attention-getting title! Thanks for the warning. I'm putting together a list of good practices for a local group of photographers of varying expertise. Now I must add: Insert cards the correct way!

 

[privatebydesign]

You're not the only one:
http://www.the-digital-picture.com/News/News-Post.aspx?News=13892

Couldnt he have posted that earlier. :-X

It´s still under Warranty i just send it back.
Im pretty sure i will get a replacement without any trouble.

I'd like to better understand why you believe this is a warranty issue, to my mind you broke it so you should be liable, certainly there doesn't seem to have been a manufacturing defect.

 

[DominoDude]

You're not the only one:
http://www.the-digital-picture.com/News/News-Post.aspx?News=13892

Couldnt he have posted that earlier. :-X

It´s still under Warranty i just send it back.
Im pretty sure i will get a replacement without any trouble.

In what way was the camera defective, before you inserted the card and killed it?

 

[Joe M]

You're not the only one:
http://www.the-digital-picture.com/News/News-Post.aspx?News=13892

Couldnt he have posted that earlier. :-X

It´s still under Warranty i just send it back.
Im pretty sure i will get a replacement without any trouble.

I'd like to better understand why you believe this is a warranty issue, to my mind you broke it so you should be liable, certainly there doesn't seem to have been a manufacturing defect.

I suppose one could theoretically argue it's a design defect which led to the ability to accidentally insert the card incorrectly with the potential for damage. Theoretically. The reality is of course that, unfortunate as it may be, it's user error and Canon will not be taking responsibility for it. Has Canon ever fixed a bent pin issue under warranty? Unless it came out of the box that way......

You're not the only one:
http://www.the-digital-picture.com/News/News-Post.aspx?News=13892

I've heard of people doing this in the past with other cameras. I can't recall the model but I think it was one where (as Sean says similar to the 5D3 wherein you can do this but really have to work at it though I myself am not willing to have a go to find out ). So, I seem to remember that people had to "really stuff it in" and thought it strange only to take the card out and wonder why pins were bent, hence asking why they bent and how to fix them. Then, only to realize, the card was inserted with effort, wrongly. Bummer to hear it's so easy with the 7D2..and the 7D. Glad I was always careful with mine and as I said, I won't be volunteering to see how hard it is to do on the 5D3.

 

[risc32]

recently out of some fear of going this very thing, i started using a USB cable to dump images into my computer. Of course that won't help me in the field when i've reached a cards capacity, but what can you do? well, i guess one could buy a really huge card...

 

[ecka]

So, why would anyone insert a memory cards without looking?

 

[Marsu42]

I'd like to better understand why you believe this is a warranty issue, to my mind you broke it so you should be liable, certainly there doesn't seem to have been a manufacturing defect.

Maybe we should do a contest or a poll "Ingenious ways to break your camera". How about trying to screw on your lens the wrong way around?

What would the Canon community say if Nikon/Sony users would complain that squeezing in the card the wrong way damages the pins? Right. I hope not too many of them read about this :-o

So, why would anyone insert a memory cards without looking?

In all fairness, a lot of things can go wrong when being tired or in a hurry, but spinning this as a warranty case...

 

[jrista]

You're not the only one:
http://www.the-digital-picture.com/News/News-Post.aspx?News=13892

Couldnt he have posted that earlier. :-X

It´s still under Warranty i just send it back.
Im pretty sure i will get a replacement without any trouble.

Warranty only applies if it is a manufacturing defect or other liability issue. If you break your own camera by your own stupidity...well, the warranty does not apply.


EDIT: And I just now realized that everyone else told you the same thing! : MAYBE it could be argued that this is a design flaw...I tried it with my 5D III and 7D, the card didn't seem that easy to put in...I had to exert some force, where as it just slides right in when I orient it properly. So, I don't think this could be construed as a design flaw. People just need to pay attention.

 

[Khristo]

It is a Japanese company that should know all about Poka-yoke. http://en.wikipedia.org/wiki/Poka-yoke

Design fault - yes I'd go that far. They certainly should have developed a design to prevent incorrect insertion if reasonably possible.
Warranty? More debatable.

 

[Maui5150]

Actually it would be a flaw of the CF standard, not Canon. I am sure there are some tolerance and ranges with cars and deviation for thickness, and while there is a little lip on the end, I can see where this lip is not enough to present insertion.

To truly be safe, there should be a guide or from on the CF card, such as a channel that presents a card being inserted backwards, upside down, or in this case sideways

Notice on the SD cards, there is a notch, which while you can insert backwards, it will only go in so far

 

[Khristo]

Better design of the CF card could make it easier of course.

In the spirit of internet forums, i wrote without actually trying it myself ;D , but I think I recall not being able to insert in the 5D3 the wrong way - as others seem to be saying - so the opportunity seems to be there for Canon to do a better job from their side.

(Mind you, I would have tried to insert it with the label towards camera front and the pin edge still pointing towards the pins, not with the pin edge pointing up. But hey, you can't help bad luck!!)

 

[lilmsmaggie]

To truly be safe, there should be a guide or from on the CF card, such as a channel that presents a card being inserted backwards, upside down, or in this case sideways

Not to be funny but its called a User Manual. If this is arbitrated, adjudicated or whatever legal parlance that would describe any consumer remedy, the first question would be: "Did you read the manual?" or some question that would indicate that the person familiarized them-self with camera. I believe in every Canon DSLR user manual, there is section: "Getting started" that explains with illustration, the proper orientation of the memory card and how it should be inserted into the camera. If I'm not mistaken, there is an embossed image on the lid of the memory card compartment showing the direction the card should be inserted into the slot.
I know my 6D has it on the lid, I'll have to check my 5D II.

Notice on the SD cards, there is a notch, which while you can insert backwards, it will only go in so far

I had a coworker about 4 years ago, insert the SD backwards into her Nikon the wrong way. Got it jammed in there really good. Ever since, I've been paranoid about inserting a memory card in the wrong way, so I pay close attention.

When it comes to us humans, Murphy's Law is just a moment away.