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Is this rude or just customer apathy?

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alexanderferdinand said:
It was rude.
And for the "keep the client"- argument:
I refuse having clients like this.
Being nice and handsome most of the people misunderstand as weakness.
True ... but their misunderstanding does not diminish your value and success.
Regarding refusing clients: if photography is our full time job (or in any business for that matter) one cannot make emotional decisions based on one incident, one has to adapt to situations and find ways of retaining customers/clients, coz good times and bad times don't always stay forever ... occasionally one does need even the 'not-so nice' clients to tide through tough times ... unless of course we are so stinking rich that we don't need their business.
 
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I would take the high road. There is a wonderful saying about never contributing to malice that which can be explained by stupidity. Odds are that in the confusion of canceling, they forgot about you or that everyone assumed that someone else had contacted you.

If it were me, I would shrug it off as lessons learned and next time they ask you to shoot an event, ask for a deposit.

Burning bridges is never a good idea because you don't burn just one.... People talk, and the story of how the bridge was burned travels and costs your reputation dearly. It does not matter if it was justified or not, people remember.
 
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Next time, ask for a deposit even if it's just a token one. Explain that others are vying for your time and that you need a monetary commitment. I know that events like this can be cancelled due to weather, something I'm only a little familiar with. Covering weddings, weather is never a factor. However, family days out and about and engagements can be affected in which case for me it is simply rescheduled. I would think that unless it's a once a year event or something of the sort, a deposit can be carried over until the event can be re-scheduled.
As for "rude"? Who knows? They could have been busy. In this day and age emails do still get lost in cyberspace. Or maybe they thought that you weren't at the top of the "important list" that day and had other things and people to deal with first. In any case, it's likely best just to suck it up and remain cordial but in the future try to cement a stronger commitment to avoid it happening again. While good news can travel quickly, it seems to usually travel like molasses. The sonic boom you sometimes hear is bad news spreading. Avoid burning anything because you will never get the chance to tell you side to any potential customers. They'll just assume the bad was the whole kit and caboodle.
 
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Joe M said:
Next time, ask for a deposit even if it's just a token one. Explain that others are vying for your time and that you need a monetary commitment. I know that events like this can be cancelled due to weather, something I'm only a little familiar with. Covering weddings, weather is never a factor. However, family days out and about and engagements can be affected in which case for me it is simply rescheduled. I would think that unless it's a once a year event or something of the sort, a deposit can be carried over until the event can be re-scheduled.
As for "rude"? Who knows? They could have been busy. In this day and age emails do still get lost in cyberspace. Or maybe they thought that you weren't at the top of the "important list" that day and had other things and people to deal with first. In any case, it's likely best just to suck it up and remain cordial but in the future try to cement a stronger commitment to avoid it happening again. While good news can travel quickly, it seems to usually travel like molasses. The sonic boom you sometimes hear is bad news spreading. Avoid burning anything because you will never get the chance to tell you side to any potential customers. They'll just assume the bad was the whole kit and caboodle.

that's a good point about the deposit. I think a 10% deposit, which would have been $15 would have been more than reasonable... and I'd allow it to carry over to the next event if there were weather issues.

As it turns out, I feel like crap today and it would have been a challenge to be 100% focused on getting the best possible images... but Iwould have gone. I'm not bed ridden.
 
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Nishi Drew said:
Yeah it's rude and very unprofessional on their part, but at least you didn't instead get the message "we decided to hire someone that's cheaper, and would do a lot more for us than you"...
At least I was notified though, and not have to find out on my own what really happened

what they said was rude... in my flights of fancy, I thought about showing up with my camera phone and saying something stupid like... camera phones have come a long way... just look at the commercials.

and I hope the person they hired did a bad job cutting off head and over saturating the photos.
 
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They posted to Facebook that the event was cancelled and in their eyes they contacted everyone, including the photographer, in one shot.... no need to individually contact anyone.

But yeah it's inconsiderate and unprofessional none the less.
 
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JohnUSA said:
They posted to Facebook that the event was cancelled and in their eyes they contacted everyone, including the photographer, in one shot.... no need to individually contact anyone.

But yeah it's inconsiderate and unprofessional none the less.

Yeah... but I didn't get the job via facebook. If I did sure. That's like saying they sent out an email to all the participants and in their eyes they contacted everyone. Ummm... no.

Also, if the porta-potty people weren't notified they would have shown up and they would have sent a bill for their services.

You wouldn't expect the porta-potty people to check Facebook for a cancellation.
 
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The Mad Kiwi said:
Rude, certainly, but understandable. I've got friends who put on running events and when everything goes pear shaped the photographer is the last thing on their mind. So fire them a nice email to touch base and let them know you'd still love to do their next event. Never burn bridges with clients, never spit the dummy, be calm and understanding. It's easier to keep clients than find new ones. If you need a rant here's the place.

+1

I think that is the professional, and strategic solution. The OP entitled this thread "Is this rude or just customer apathy?" That assumes that those are the only options. It could have been a simple oversight/mistake.

Their event was canceled. I am sure the event coordinators had a lot to work out. It was probably a lot more stressfull for them than it was for the OP. There is no reason for them to be deliberately rude. It may (I have no way of knowing) have been a simple mistake. Why not give them (a prospective client) the benefit of the doubt?

Be as understanding of other people's mistakes as you would wish them to be as understanding of your mistakes.

Now, if later you find out that they were deliberately rude to you, then you can change your attitude toward them.
 
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jdramirez said:
emag said:
Ok...I'll ask the one question no one else has.....

What's a 'flag racing' event?

I think you handled the situation well.

think of a rodeo with barrel racing' that, but with a flag that you have to jam into a pot of dirt at the end of the run.
I thought I knew what flag racing was (which obviously was incorrect ... I thought it was like drag racing) ... but your explanation has me confused ... now I don't know what is flag racing ... earlier, at least I thought I knew what it was and was blissfully ignorant ... after your explanation I did a youtube search and clicked on the first (below) video that google threw at me ... now I am a thoroughly confused person. ;D
Flag Racing
 
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Rienzphotoz said:
jdramirez said:
emag said:
Ok...I'll ask the one question no one else has.....

What's a 'flag racing' event?

I think you handled the situation well.

think of a rodeo with barrel racing' that, but with a flag that you have to jam into a pot of dirt at the end of the run.
I thought I knew what flag racing was (which obviously was incorrect ... I thought it was like drag racing) ... but your explanation has me confused ... now I don't know what is flag racing ... earlier, at least I thought I knew what it was and was blissfully ignorant ... after your explanation I did a youtube search and clicked on the first (below) video that google threw at me ... now I am a thoroughly confused person. ;D
Flag Racing

that's the gist of it.
 
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jdramirez said:
Rienzphotoz said:
jdramirez said:
emag said:
Ok...I'll ask the one question no one else has.....

What's a 'flag racing' event?

I think you handled the situation well.

think of a rodeo with barrel racing' that, but with a flag that you have to jam into a pot of dirt at the end of the run.
I thought I knew what flag racing was (which obviously was incorrect ... I thought it was like drag racing) ... but your explanation has me confused ... now I don't know what is flag racing ... earlier, at least I thought I knew what it was and was blissfully ignorant ... after your explanation I did a youtube search and clicked on the first (below) video that google threw at me ... now I am a thoroughly confused person. ;D
Flag Racing

that's the gist of it.
When does the action start? ;D
 
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Rienzphotoz said:
jdramirez said:
Rienzphotoz said:
jdramirez said:
emag said:
Ok...I'll ask the one question no one else has.....

What's a 'flag racing' event?

I think you handled the situation well.

think of a rodeo with barrel racing' that, but with a flag that you have to jam into a pot of dirt at the end of the run.
I thought I knew what flag racing was (which obviously was incorrect ... I thought it was like drag racing) ... but your explanation has me confused ... now I don't know what is flag racing ... earlier, at least I thought I knew what it was and was blissfully ignorant ... after your explanation I did a youtube search and clicked on the first (below) video that google threw at me ... now I am a thoroughly confused person. ;D
Flag Racing

that's the gist of it.
When does the action start? ;D

when I crop in close so these narcissists get a perfect view of themselves... and then pay me more money than I deserve.

I'm not making fun of this who do this, mind you, but this isn't exactly football or basketball in regards to competition.
 
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Jim Saunders said:
A paycheck is a paycheck but likening that to barrel racing is imprecise at best; Even at a fairly local level it can get pretty intense.

Jim

you are probably right, but in every video I've seen online, the people are really quite lax and the horse looks like it is going in the wrong direction... but I'm willing to see and shoot it in person.
 
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jdramirez said:
Jim Saunders said:
A paycheck is a paycheck but likening that to barrel racing is imprecise at best; Even at a fairly local level it can get pretty intense.

Jim

you are probably right, but in every video I've seen online, the people are really quite lax and the horse looks like it is going in the wrong direction... but I'm willing to see and shoot it in person.
… also some rather large sized people riding on what looks like very small horses … feel sorry for the horse ;D at least in the few youtube videos I've seen.
 
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