I can see that happening, strategic market segmentation, you want it, you pay for it in the 'new and improved' model lol!I'm sure they have reports back from forums. For example, they will read that we would love to have variable fps for the electronic shutter for the R5. So, they won't implement it with a firmware update and will have it as a feature of the R5 II that we we will have to pay for. Similarly, they won't remove its unnecessary 30 minute limit. Now you might think I am jesting, but many a true word in jest.
I'm sure the R5 overheating saga that saturated the forums, YouTube reviews and blogs must have reached Canon via these means. I can't imagine it would have been solely from tech support calls, as it would be so easy for Canon tech support to cite some official company line with disclaimer and just brush it off. Guessing they get their negative feedback online somewhere!! Perhaps people need to complain more online???
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