Both my 5d Mk3's are locking up intermittently. So far I've lost two wedding ceremonies from these cameras. I'm using genuine Sandisk extreme pro 32gb cards. I'm trying now to induce the problem at home to see if I can work out what is going on. So far it seems to me that the camera may be trying to write a file larger than fat32 will allow. Times the cameras have locked up have been around the moment the camera is about to split the file and start a new file to reach the 29 min mark. When the problem happens the footage starts to skip on the display for about 3 seconds then freezes. Only taking the battery out will unfreeze the camera. The footage of the previous 12 mins is lost completely. Does any one know of a forum dealing with this problem I can join? Canon really need to do something about this ASAP. The camera is useless for events until you can trust it will not loose your footage!
Problems with Canon mk3 locking up
- Thread starter STvideography
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M.ST
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If you use the Sandisk 32 GB Extreme (pro) CF with 60 MB/s the locking up is a well know problem that I send four month ago to Canon. The problems occours in video mode, in silent mode and if you shoot a lot of pictures in a row.
But Canon don´t fix the problem until today.
Hint: Make sure that you format your CF in camera. But you can´t solve the problem with this.
But Canon don´t fix the problem until today.
Hint: Make sure that you format your CF in camera. But you can´t solve the problem with this.
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I'm using the 90Mb/s sandisk extreme pro, must have the same problem as the 60Mb/s.
Has anyone had this problem with the lexar 1000x ?
Has anyone had this problem with the lexar 1000x ?
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This is my response from Canon about the above issue.
"Thank you for contacting Canon product support. We value you as a Canon customer and appreciate the opportunity to assist you. I am sorry to hear that your EOS 5D Mark III cameras are locking up intermittently.
We are not aware that there is an issue with these Sandisk cards within the camera. If you suspect it to be the cards, I would recommend trying a different brand and or size to see if the issues persist. We are not aware in advance when new firmware and or changes are coming to the camera. Anything like this would be announced on the Canon EOS web site. I would say that if another card causes the same issue you would want to send the camera in for service. Currently we are not able to recommend one specific brand of cards over another. We apologize for any inconvenience that this may cause you at this time.
I hope this information is helpful to you. Please let us know if we can be of any further assistance with your EOS 5D Mark III.
Thank you for choosing Canon.
Sincerely,
Timothy
Technical Support Representative"
"Thank you for contacting Canon product support. We value you as a Canon customer and appreciate the opportunity to assist you. I am sorry to hear that your EOS 5D Mark III cameras are locking up intermittently.
We are not aware that there is an issue with these Sandisk cards within the camera. If you suspect it to be the cards, I would recommend trying a different brand and or size to see if the issues persist. We are not aware in advance when new firmware and or changes are coming to the camera. Anything like this would be announced on the Canon EOS web site. I would say that if another card causes the same issue you would want to send the camera in for service. Currently we are not able to recommend one specific brand of cards over another. We apologize for any inconvenience that this may cause you at this time.
I hope this information is helpful to you. Please let us know if we can be of any further assistance with your EOS 5D Mark III.
Thank you for choosing Canon.
Sincerely,
Timothy
Technical Support Representative"
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That really sucks, making mistakes like that on paid jobs is the worst feeling ever, sorry to hear you're having issues. But at the same time these things weren't designed with video in mind and you go into it knowing that you are going to have to make compromises/sacrifices for them to work.
That being said, issues like this are exactly why I avoid using DSLR's for stuff like events and weddings. They are great if you are in a studio environment or a shooting something that involves doing short takes, but for trying to capture longer stuff that you can't do over they are just too risky. There are plenty of great cameras that were actually designed for video that would make your life a whole heck of a lot easier and still give you shallow DOF, that may be worth looking into.
That being said, issues like this are exactly why I avoid using DSLR's for stuff like events and weddings. They are great if you are in a studio environment or a shooting something that involves doing short takes, but for trying to capture longer stuff that you can't do over they are just too risky. There are plenty of great cameras that were actually designed for video that would make your life a whole heck of a lot easier and still give you shallow DOF, that may be worth looking into.
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hugh2047
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Hi mate,
I had this happen to me while filming a Wedding on the weekend. Exactly as you described. One 12 minute file was recorded and then I was at the end of the second 12 minute file and it started to go in slow motion and then the screen froze with the red record dot in the right hand corner. I turned the camera off and the image was still on the LCD? Then I pulled the battery out and turned the camera back on and I'd lost the file. Two questions
a) Can you recover the file (it's meant to be a mov file but now appears as a zero kb dat file
b) Can you get Canon to fix this. I know that Canon wrote you a polite email back which more or less said that they can't do anything. But if you and I are having this problem is this for us to deal with or for them to fix? My Mark III is still under warranty.
To give you some ideas of what I was shooting with, I had a 70-200 IS on at the time, I'm using Sandisk 32gb 60mbs CF cards and genuine canon batteries. The climate I was shooting in was on the cooler side probably around 20 degrees so I don't think this is an overheating related problem.
I look forward to your reply, Hugh : )
I had this happen to me while filming a Wedding on the weekend. Exactly as you described. One 12 minute file was recorded and then I was at the end of the second 12 minute file and it started to go in slow motion and then the screen froze with the red record dot in the right hand corner. I turned the camera off and the image was still on the LCD? Then I pulled the battery out and turned the camera back on and I'd lost the file. Two questions
a) Can you recover the file (it's meant to be a mov file but now appears as a zero kb dat file
b) Can you get Canon to fix this. I know that Canon wrote you a polite email back which more or less said that they can't do anything. But if you and I are having this problem is this for us to deal with or for them to fix? My Mark III is still under warranty.
To give you some ideas of what I was shooting with, I had a 70-200 IS on at the time, I'm using Sandisk 32gb 60mbs CF cards and genuine canon batteries. The climate I was shooting in was on the cooler side probably around 20 degrees so I don't think this is an overheating related problem.
I look forward to your reply, Hugh : )
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hugh2047
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One other factor that could influence this. In weddings previously where I have used the mark III as a stationery wide shot i.e. on a tripod that didn't move this did not happen. On this wedding I had the camera on a monopod and was moving it a lot.
What difference would this make I hear you say?
Well you raised the good point that this happened at around what the changeover point would have been. Now if you move the camera it uses more memory. So on the Mark II when you moved it you used to only get an 11 minute file out of it and it would stop recording what if the mark III always recorded 13 minute files but if you move it heaps during that 13 minutes the file becomes larger than 4gb and it freezes. I'm going to test this out...
What difference would this make I hear you say?
Well you raised the good point that this happened at around what the changeover point would have been. Now if you move the camera it uses more memory. So on the Mark II when you moved it you used to only get an 11 minute file out of it and it would stop recording what if the mark III always recorded 13 minute files but if you move it heaps during that 13 minutes the file becomes larger than 4gb and it freezes. I'm going to test this out...
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Sorry to hear about your lockup issue, but very glad that you have made a post about it here.
I just ran a test on my 5D3 and had no problems going through the whole 29 minutes 59 seconds cycle before I got a message that video recording was auto cancelled.
I recorded in ALL-I, 1920x1080p, 24 fps, manual mode 1/50, f/4, ISO5000. Recorded to CF card type Sandisk Extreme 16gb, 60mb/s. I don't have any 32gb card to use for testing.
Camera was stationary the whole time on my desk pointed towards my NAS, so the only movement in the image was a small blinking LED.
I will try another test later with movement in the picture to see if it makes any difference.
I just ran a test on my 5D3 and had no problems going through the whole 29 minutes 59 seconds cycle before I got a message that video recording was auto cancelled.
I recorded in ALL-I, 1920x1080p, 24 fps, manual mode 1/50, f/4, ISO5000. Recorded to CF card type Sandisk Extreme 16gb, 60mb/s. I don't have any 32gb card to use for testing.
Camera was stationary the whole time on my desk pointed towards my NAS, so the only movement in the image was a small blinking LED.
I will try another test later with movement in the picture to see if it makes any difference.
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hugh2047 said:
Hey Hugh, I had the problem again today too
. I lost 12 mins of a wedding ceremony on one camera!! I sold all my sandisk cards and switch to 32gb Lexar 1000x But still the same issue, so the problem isn't with the cards! One thing we have in common is all the times it has happen to me I have been using a canon 70-200 IS II lense! maybe this is where the problem lies? Has anyone else with this combo had problems? We really need to get onto this and get canon to fix it ASAP, this is a major fault which renders the camera useless for events if you can not trust it!
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Those having the problem need to write it down and send it to Canon. Go to a video dedicated forum where users post who may be Canon makers of light, when they mention the issue to Canon, it has more impact.STvideography said:hugh2047 said:
Hey Hugh, I had the problem again today too
Unless Canon gets a lot of similar reports with enough details that they can repeat it, it gets lost in the noise of reports from those who have user errors.
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DB said:
Mate Canon advertise these and sell them as video capable camera, so it isn't a suprise people are using them as dedicated video cameras. Other than this unique problem they are the best thing out there for the money. I have an expensive video camera (current model) that doesn't come anywhere near these for picture quality.
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AlexB said:
All times this problem has happen to me I've been filming using IPB. Do you have a canon 70-200 IS ii lens to test on? I'm thinking the problem may be something to do with this combo. I'm trying to induce the problem now with no luck. Seems internitant. But has never happened when using other lenses!
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Just a thought if you're trying to reproduce it is to point the camera at a TV to get a fair bit of movement to make sure you're not getting smaller files due to better compression. That could also be the difference between lenses, maybe with the 70-200 you've got a lot of action in the frame whereas you normally use wider angle lenses for stuff where there's a lot of static background?STvideography said:
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STvideography said:
I had NO lockups using the 16GB Lexar 1000x on my 5D MKIII
Shooting Ai Servo RAW at soccergames
I did not try yet the video mode
I always format the CF in camera. And when transferring files, I never take the CF out from the camera. I just connect the camera with the USB cable.
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M.ST
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It´s a very old problem that is well knows since December 2011. I report this problem to Canon in December 2011 because my prototype is locking up.
Canon knows that many of the 5D Mark III´s are locking up if you use SanDisk CF cards (32 GB Extreme, etc.).
The problem is, that Canon knows the problem and after nearly a year nothing happens. It´s a shame.
Conclusion: If you have many SanDisk Cards test the camera and if you have problems return it and demand your money back. Or forget the 5D Mark III and wait what is coming next. The image quality from the 6D is better than the image quality from the 5D Mark III, but the shutter in the 5D Mark III is better build. But as the 5D Mark III you loose with the 6D over ISO 3200 a lot of fine details. For professional use don´t go higher then ISO 1600 oder ISO 3200 if you don´t make action or wildlife shots. Possible the new high megapixel camera in a bigger body than the 5D Mark III is an option for you. The image quality is amazing.
Canon knows that many of the 5D Mark III´s are locking up if you use SanDisk CF cards (32 GB Extreme, etc.).
The problem is, that Canon knows the problem and after nearly a year nothing happens. It´s a shame.
Conclusion: If you have many SanDisk Cards test the camera and if you have problems return it and demand your money back. Or forget the 5D Mark III and wait what is coming next. The image quality from the 6D is better than the image quality from the 5D Mark III, but the shutter in the 5D Mark III is better build. But as the 5D Mark III you loose with the 6D over ISO 3200 a lot of fine details. For professional use don´t go higher then ISO 1600 oder ISO 3200 if you don´t make action or wildlife shots. Possible the new high megapixel camera in a bigger body than the 5D Mark III is an option for you. The image quality is amazing.
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I have since had my 5d MK3 lock up using my new 1000x 32gb lexar card :'-( I've started shooting video with my image stablizer switched off on my 70-200mm lense to try and see if this helps. I'll post here if I can work out where the problem lies.
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