I just purchased the 24-70 II from B&H Photo on Friday. The first one that I received via UPS from the online warehouse in Brooklyn had already been opened by someone else and there were finger prints all over and lint on the lens. Moreover, the box had a barcode sticker on the side from B&H that said "RA on 12/19/2013" which definitely meant that someone had returned the lens. This lens had the ticking sound when zooming down from 70mm to 24mm (serial number 062).
Luckily, I live in Manhattan and I went to B&H to exchange the lens. At the store in Manhattan, the B&H employee pulled up two brand new, unopened lenses. I could tell that they were unopened because there were no fingerprints or lint and they both had the lens lock on by Canon factory default (the first returned lens that I received had the lens lock disengaged which further indicated that it had been returned and re-shipped out to me). The boxes were also in pristine condition with no B&H RA stickers on them. The two lenses that I looked at in the store had serial numbers of 062 (ticking audible) and 042 (no ticking!). The B&H employee was very patient and even said that he was used to these ticking and clicking sounds on some Canon lenses. The 042 copy that I ended up with is perfect - no ticking or clicking, smooth as my other L zoom lenses.
I wanted to post here to let you know that I did receive a returned, obviously handled lens when I ordered online from the Brooklyn warehouse. It was the first time that I ordered from the website. Every other time, I have purchased the items in person and I have previously received perfect gear from both B&H and Adorama. I believe the warehouses (Brookyln for B&H and New Jersey for Adorama) might function a bit differently from the physical stores in Manhattan. I don't know if my experience was unusual but I thought I would post my experience here.