I’ve posted in another thread asking if anyone has any information about this type of serial number and the location of where they were issued. The camera was purchased from a trusted store in Graz, Austria, where I live. The store informed me today that they bought it from a long-time customer who had purchased the Canon R5 while on holiday, and sold it to them upon his return.
However, things have become a bit confusing. I received a response from Canon, and they confirmed that the serial number on the bottom of the camera has been forged. I’m trying to piece everything together and figure out what’s going on.
I’ve posted in another thread asking if anyone has any information about this type of serial number and the location of where they were issued. The camera was purchased from a trusted store in Graz, Austria, where I live. The store informed me today that they bought it from a long-time customer who had purchased the Canon R5 while on holiday, and sold it to them upon his return.
However, things have become a bit confusing. I received a response from Canon, and they confirmed that the serial number on the bottom of the camera has been forged. I’m trying to piece everything together and figure out what’s going on.
I’ve posted in another thread asking if anyone has any information about this type of serial number and the location of where they were issued. The camera was purchased from a trusted store in Graz, Austria, where I live. The store informed me today that they bought it from a long-time customer who had purchased the Canon R5 while on holiday, and sold it to them upon his return.
However, things have become a bit confusing. I received a response from Canon, and they confirmed that the serial number on the bottom of the camera has been forged. I’m trying to piece everything together and figure out what’s going on.
I’ve posted in another thread asking if anyone has any information about this type of serial number and the location of where they were issued. The camera was purchased from a trusted store in Graz, Austria, where I live. The store informed me today that they bought it from a long-time customer who had purchased the Canon R5 while on holiday, and sold it to them upon his return.
However, things have become a bit confusing. I received a response from Canon, and they confirmed that the serial number on the bottom of the camera has been forged. I’m trying to piece everything together and figure out what’s going on.
Unless there is a reason for you to make this your problem, it is not. Canon has confirmed that the serial number is forged. You purchased from a trusted store.
I would return the camera to the trust store while showing them the correspondence from Canon stating the serial number was forged. You have done your due diligence. Let them take it from there.