R5 Serial Number is missing some Digits

[JDP88]

Tried to register my camera. Serial numbers not recognised. It's only 6 digits long. Does anyone else have a short number? My serial number is located on the bottom of the camera, on a sticker, black text on a silver background.
P.S. the exif data does have a 12 digit serial number. The camera was bought second hand with 1000 on the shutter. cameras in perfect condition, works great. shot a wedding with it, no dramas. Just so weird with this serial number.

 

[EricN]

Tried to register my camera. Serial numbers not recognised. It's only 6 digits long. Does anyone else have a short number? My serial number is located on the bottom of the camera, on a sticker, black text on a silver background.

Does the logo look like the battery's?

 

[SHAMwow]

Where was it purchased from?

 

[P-visie]

Tried to register my camera. Serial numbers not recognised. It's only 6 digits long. Does anyone else have a short number? My serial number is located on the bottom of the camera, on a sticker, black text on a silver background.

Six digits does not look like a regular Canon serial number (those are 12 digits). Mine has a sticker with the serial number on the foil that the camera was wrapped in and on a sticker on the outside of the box. You can check those places.

 

[koenkooi]

The camera also puts the serial number in the EXIF of each picture, you can use DPP4, exif tool or LR to view it.

 

[AUGS]

Only 6 digit serial number would be an automatic red flag for me.

 

[JDP88]

Does the logo look like the battery's?
View attachment 220083

actually lmao. lol. nar mate

 

[JDP88]

The camera also puts the serial number in the EXIF of each picture, you can use DPP4, exif tool or LR to view it.

thanks ill try find it in Lightroom.

 

[EricN]

actually lmao. lol. nar mate

It's a good sign. I had looked at the wrong number in the past, so hopefully lightroom will give you the number

 

[docsmith]

A picture of the bottom of the camera would be useful...but agree with others, almost certainly an issue. I would be contacting Canon.

 

[Del Paso]

Does the logo look like the battery's?
View attachment 220083

I first thought of a Qanon battery.

 

[JDP88]

Six digits does not look like a regular Canon serial number (those are 12 digits). Mine has a sticker with the serial number on the foil that the camera was wrapped in and on a sticker on the outside of the box. You can check those places.

bought it second hand. all

Six digits does not look like a regular Canon serial number (those are 12 digits). Mine has a sticker with the serial number on the foil that the camera was wrapped in and on a sticker on the outside of the box. You can check those places.

thanks mate.

A picture of the bottom of the camera would be useful...but agree with others, almost certainly an issue. I would be contacting Canon.

A picture of the bottom of the camera would be useful...but agree with others, almost certainly an issue. I would be contacting Canon.

the exif data has a 12 digit serial number but the sticker here only has 6 numbers. waiting for canon to write me back.

 

[docsmith]

You have a non-north american R5. The north american R5 are DS 126836. You have a DS126837. This may be a large part of the issue.

Perhaps someone knows the region for '37. Some quick searching and I found this article, and Canon Rumors discussing the same, but it does not discuss '37.

 

[AlanF]

You have a non-north american R5. The north american R5 are DS 126836. You have a DS126837. This may be a large part of the issue.

Perhaps someone knows the region for '37. Some quick searching and I found this article, and Canon Rumors discussing the same, but it does not discuss '37.

My UK one has DS126838. The number is clearly regional, and deposited for Bluetooth registration amongst other things.

 

[AUGS]

"The General Conformity EAC mark (Eurasian Conformity logo, EAC marking, EAC Label, EAC sign) is a special marking used by manufacturer to inform its customers that their product has an appropriate EAC Certificate and meets the quality and safety requirements adopted by the Eurasian Economic Union (Russia, Belarus, Kazakhstan, Kyrgyzstan, Armenia, hereinafter referred to as the EAEU)."
"The equivalent of the EAC mark in the European Union is the “CE” mark."

Source: https://wwg.eu.com/services/eac-marking/

 

[Del Paso]

Mine, bought in Germany from a Dutch company has DS 126919

 

[OskarB]

Mine, bought in Germany from a Dutch company has DS 126919

But it's an R5 II, not an R5?

 

[Del Paso]

But it's an R5 II, not an R5?

Sorry, I didn't sleep well last night...

 

[SHAMwow]

But where did you buy it from?

 

[SHAMwow]

And you made another thread, but simply won't say you bought it grey market and the serial numbers is different and be done with all this.