What's your experience buying refurbished from Canon Direct USA?
- By alberrt
- Canon General
- 28 Replies
My experience was a disaster and is still going on. I ordered a 28-105 refurbished lens on 12-10 and immediately got an email from canon thanking me for my order and telling me they would notify me when it shipped. I also immediately got an email showing an hold to my paypal account for the purchase. On 12-17 I called to check and see when this would ship as this was a Christmas present. I was told that the order could not be filled as there was not enough stock (yet I see here and in other forums that if this is not stock it will show in the screen where I purchased it). I was further told that they were not going to notify me. I had not received any notice that there was an issue, I just randomly decided to call. I was also told there was no raincheck; just no lens, no notification, and nothing I could do. SOL.
So a ordered one from 42nd St photo and had it the next day, brand new for the same price delivered! I know it is 'grey market' but it is a canon lens same as I would have received from Canon and they actually delivered it.
I also and still struggling to get the amount released from my pay pal account even though Canon has a recorded call where I asked for them to release the hold as they were not going to ship.
Too bad I didn't start with NIKON.
So a ordered one from 42nd St photo and had it the next day, brand new for the same price delivered! I know it is 'grey market' but it is a canon lens same as I would have received from Canon and they actually delivered it.
I also and still struggling to get the amount released from my pay pal account even though Canon has a recorded call where I asked for them to release the hold as they were not going to ship.
Too bad I didn't start with NIKON.
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