I placed a very large order with Adorama on Wednesday the 29th of May. I had never made a purchase that large and was informed by my bank that I would not be able to transfer the funds until Friday. I received several calls and emails from a sales associate named Israel pressuring me in a rude way to verify information. He called twice on Friday morning and I was unable to answer the phone during the morning. I transferred the money to their account at 2:30 on Friday and immediately returned Israel's phone call. He had left for the weekend. My bank had told me that the money would be in their account no later than Monday. I spoke to Israel and sent him verification of the money order. I spoke to my bank and they told me it would be available no later than 5 PM. I called Adorama at 6:15 Monday and was transferred to a call center who told me that I would be receiving verification of the transfer. They never returned my call. I called several times today Tuesday and sent emails to verify receipt of the money. No one was able to get in touch with the account team until I started getting angry and wanting to talk to managers. They then told me that they had refused the wire transfer because there was no address associated with my account. Instead of taking the time to work things out they simply refused it out of pure laziness. I understand fraud is a big problem but it does not mean that everyone should be treated like a criminal. I then asked them to return the $25 fee for wire transfers. They told me that the bank assessed it and therefore they are not responsible for it.
I have wasted hours on the phone, $25, was treated very rudely and I have delayed receiving my equipment for about a week depending on how fast they return the money and the bank can verify the reverse. I am very dissatisfied as a consumer and I encourage everyone not to choose Adorama especially for larger orders. I'm going with B and H, the only reason I didn't initially is because they were showing backordered at the factory on the 600mm F4 and I had no idea how long it would take to come back in stock (it was back in stock the following day, man am I kicking myself for that decision). I will write back with further updates.
I have wasted hours on the phone, $25, was treated very rudely and I have delayed receiving my equipment for about a week depending on how fast they return the money and the bank can verify the reverse. I am very dissatisfied as a consumer and I encourage everyone not to choose Adorama especially for larger orders. I'm going with B and H, the only reason I didn't initially is because they were showing backordered at the factory on the 600mm F4 and I had no idea how long it would take to come back in stock (it was back in stock the following day, man am I kicking myself for that decision). I will write back with further updates.
