1D X Product Advisory

[Dwight]

http://www.usa.canon.com/cusa/consumer/products/cameras/slr_cameras/eos_1d_x?pageKeyCode=prdAdvDetail&docId=0901e024809120b7

Would this be another 1D Mark III debacle? Thoughts and experiences.

Update: Based on serial no. and lack of markings, mine is affected.

 

[Loswr]

I guess mine will have to be 'inspected and repaired free of charge'. Rather annoying...

 

[Dwight]

I guess mine will have to be 'inspected and repaired free of charge'. Rather annoying...

You know it! Annoying is an understatement. Haven't checked mine...will get back to you all on this. Not very positive on mine though (purchased 11/12), but have my fingers crossed that I won't have to send mine out [(or take it there) Irvine].

I haven't noticed either of the 2 phenomena listed. Judging by the Egret photos you've posted on the '1D X Sample Images', you don't have an apparent issue as well. We'll see how all this plays out...

 

[trowski]

I wouldn't rush to send in your 1D X. I'm guessing that wear is only a problem on higher milage cameras... and maybe yours has enough lube anyway. I would wait until it's convenient or you are sending it in for some other reason.

 

[brett b]

I guess mine will have to be 'inspected and repaired free of charge'. Rather annoying...

Crap...mine too.

 

[expatinasia]

My 1D X is also affected - although I have contacted CPS (by email) to verify as I am not in the USA.

As I do not have the markings, and the sixth number of the serial number is one of the bad ones, I am not hopeful.

I only got the camera in March but have shot over 20,000 images thus far and I have a funny feeling I may have seen the issue the advisory refers to, but can't be certain. I have had times when the AF would not lock and the image in the viewfinder was blurry, but I always put the former down to poor skill, and the latter down to bad eye sight (even though I am 20/20), fatigue, a dirty viewfinder or something else.

I wonder how long they need to keep it for.

Dwight - thanks for the heads up!

 

[Cannon Man]

What i don't like about this is that i bought a 1DX just under 3 weeks ago and have been proud of it's 400 000 shutter life and now they tell me that most probably your drive mechanism will fail long before that, hahaha.

 

[expatinasia]

What i don't like about this is that i bought a 1DX just under 3 weeks ago and have been proud of it's 400 000 shutter life and now they tell me that most probably your drive mechanism will fail long before that, hahaha.

They're not really saying that, they are saying send it in and let them fix the issue for free.

Hats off to them for telling us and being proactive. How many companies would have kept quiet. I am impressed - annoyed, but still impressed.

 

[Chris Burch]

Does anyone who has registered their camera on the Canon website ever get emails with these service notices? I have yet to get a single email except for ads pushing Powershots and printers.

 

[RGF]

I guess mine will have to be 'inspected and repaired free of charge'. Rather annoying...

just got a pair and going to Africa next week. argh !!!

 

[RMC33]

45k shutter since I got mine in feb and falls into the category. Not too worried.

 

[eml58]

I guess mine will have to be 'inspected and repaired free of charge'. Rather annoying...

Yep, me too, both my 1Dx Bodies fall into the "affected" zone, heading out tonight for 6 weeks Tanzania/Iceland, you can almost bet one of them will "Become Blurry".

And Honestly I'm not impressed, both my Bodies are Registered, if I hadn't read it on CR I wouldn't know until the Body crapped out.

I had the 1DMK III, that was a Never Ending Story, well, it did end, I sold the piece of Garbage.
The 5DMK III Light Leak, 2 Bodies
Now the 1Dx

I guess 3 Trouble Free 5DMK II and 1 trouble Free 1DMK IV is something to be grateful for.

And it's no good looking to the Dark Side, their Track Record is just as Bad as Canons.

 

[eml58]

My 1D X is also affected - although I have contacted CPS (by email) to verify as I am not in the USA.

As I do not have the markings, and the sixth number of the serial number is one of the bad ones, I am not hopeful.

I only got the camera in March but have shot over 20,000 images thus far and I have a funny feeling I may have seen the issue the advisory refers to, but can't be certain. I have had times when the AF would not lock and the image in the viewfinder was blurry, but I always put the former down to poor skill, and the latter down to bad eye sight (even though I am 20/20), fatigue, a dirty viewfinder or something else.

I wonder how long they need to keep it for.

Dwight - thanks for the heads up!

Have to say I've noticed the "Blurry Images" phenomena as well, but up until now I've put it down to too many Sundowners.

 

[Viggo]

So they will just lubricate it or replace something ? I guess we'll see some oilsplatted sensor if lube is all they will do to fix this

 

[Cannon Man]

So they will just lubricate it or replace something ? I guess we'll see some oilsplatted sensor if lube is all they will do to fix this

That's what i'm afraid of.. Every time i send my camera for repair in Finland they do fix the problem but they don't take good care of the camera.

I replaced the bottom lcd screen (plastic) on my old 1D Mark IV and they replaced the glass with a new one but the new glass was slanted and it had a ton of dust inside like they swapped the glass at a construction site.

In short, i don't like canon service in Finland and will send a million complaints to canon if they mess up my new 1D X at "repair/service"


Also i have a question.. canon said this:
"Potentially affected cameras will be inspected and repaired free of charge. If you own one of the potentially affected cameras please contact our Customer Support Center"

Does it mean that my newly bought 1D X is potentially affected because it belongs to the group of "insufficient lubrication" OR does it mean that i can only get it repaired after the symptoms appear? (a.k.a after there is already wear and damage to the camera)

 

[eml58]

Does anyone who has registered their camera on the Canon website ever get emails with these service notices? I have yet to get a single email except for ads pushing Powershots and printers.

I have every bit of Canon Kit I own Registered through Canon Singapore, never had an email in 10 years.

They handle repair/service without any issue and I've no complaint about that at all, but emails ?? Service notices ?? Advisories ?? You may as well live on neptune.

Nada

 

[expatinasia]

I have a question.. canon said this:
"Potentially affected cameras will be inspected and repaired free of charge. If you own one of the potentially affected cameras please contact our Customer Support Center"

Does it mean that my newly bought 1D X is potentially affected because it belongs to the group of "insufficient lubrication" OR does it mean that i can only get it repaired after the symptoms appear? (a.k.a after there is already wear and damage to the camera)

It means that if you do not have the A mark, nor the black mark and your 1D X falls into the affected category as described in their advisory then they will repair it foc. You do not have to wait for any symptoms to appear.

 

[Dwight]

trowski - "I wouldn't rush to send in your 1D X. I'm guessing that wear is only a problem on higher milage cameras..."

Agreed.

expatinasia - "...the image in the viewfinder was blurry..." "...the latter down to bad eye sight (even though I am 20/20), fatigue, a dirty viewfinder or something else."

Same experience.

"I wonder how long they need to keep it for."

Have yet to contact Canon on this. I'm not losing sleeping over this for now. Let's all help each other out and keep everyone abreast.

"Dwight - thanks for the heads up!"

You bet. Just passing along info, that's all.

"Hats off to them for telling us and being proactive. How many companies would have kept quiet. I am impressed - annoyed, but still impressed."

Agreed. Again, for now, I won't lose sleep over these phenomena.

Chris Burch - "Does anyone who has registered their camera on the Canon website ever get emails with these service notices?"

Nope. I just found the advisory by browsing through Canon's site.

eml58 - "The 5DMK III Light Leak"

Have it too. Got mine the day it was released. I thought we all agreed that it was a non-issue? Haven't had mine fixed...and I've been to Irvine a couple of times since I got the 5DM3 (non-related issues with other cameras/lenses).

"Trouble Free 5DMK II"

Same.

"And it's no good looking to the Dark Side, their Track Record is just as Bad as Canons.

Can't believe you just said that, eml58. With all your cameras and lenses, I'd hold off even contemplating about switching over; like you said, "their Track Record is just as Bad". I wouldn't even think about crossing over to the "Dark Side"!

"Have to say I've noticed the "Blurry Images" phenomena as well"

Yup, same experience.

Cannon Man - "In short, i don't like canon service in Finland"

Sorry to hear about your experience. My experience, so far, with Canon US in Irvine, CA has been nothing short of good.

"Does it mean that my newly bought 1D X is potentially affected because it belongs to the group of "insufficient lubrication" OR does it mean that i can only get it repaired after the symptoms appear?"

The advisory states it lucidly. If your camera/s serial no./s fall into the affected products and do not have the markings, your camera/s is/are "potentially" affected. If your camera/s is/are "potentially" affected, it/they will be "inspected and repaired free of charge".

Like expatinasia said, Canon is being proactive about this. For now, I'll take the "wait-see" attitude on this. The 1D Mark III debacle was handled in a different manner, IMO, so there was a lot of outcry in regards to that model.

 

[eml58]

Can't believe you just said that, eml58. With all your cameras and lenses, I'd hold off even contemplating about switching over; like you said, "their Track Record is just as Bad". I wouldn't even think about crossing over to the "Dark Side"!

Me either Dwight, shot from the Hip I guess, Fingers onto the Key Board before the thought Processes went into gear Syndrome, Now I'm feeling Guilty, Crap, I hope no one from Canon read my comment, they'll Jinx my Gear as Payback or Spit in the CF Card Slot when I send it in for more Lubrication, with the comment "All Good, we Lubricated It".

 

[Loswr]

... i have a question.. canon said this:
"Potentially affected cameras will be inspected and repaired free of charge. If you own one of the potentially affected cameras please contact our Customer Support Center"

Does it mean that my newly bought 1D X is potentially affected because it belongs to the group of "insufficient lubrication" OR does it mean that i can only get it repaired after the symptoms appear? (a.k.a after there is already wear and damage to the camera)

It means call Canon now, they will arrange for you to send it in now, they'll inspected and if there is insufficient lubrication, they will fix it. Presumably if there's no need to do anything, they won't. Except maybe blow a little dust inside just for funsies... :