1D X Product Advisory

[wockawocka]

I dropped mine in at Elstree on Wednesday and it's on the bench today.

Giving it a free clean too by all accounts. (Not sensor though), just general fibres and crap.

 

[Viggo]

Forgive my ignorance here, but can this issue just cause unexplainable oof images? I've been shooting a lot with the 24-70 lately, and it is perfectly afma'd, but often I aim at something and it just won't focus properly. This sounds nooby, but it's not "the occasional oof iimage" I just doesn't focus right, and not in front or behind, it feels like it just doesn't even try to get it right.

And it's been worse lately. And VERY annoying.

 

[expatinasia]

Forgive my ignorance here, but can this issue just cause unexplainable oof images? I've been shooting a lot with the 24-70 lately, and it is perfectly afma'd, but often I aim at something and it just won't focus properly. This sounds nooby, but it's not "the occasional oof iimage" I just doesn't focus right, and not in front or behind, it feels like it just doesn't even try to get it right.

And it's been worse lately. And VERY annoying.

From Canon USA:

Phenomena
In some units of the models listed below, there is a possibility that the following phenomena may occur due to wear caused by insufficient lubrication within the camera’s driving mechanism.

1. AF searches but does not lock in on the subject.
(Caused by minute particles produced by wear mentioned above.)
2. The image shown in the viewfinder is “blurry” or “not steady”.
(Occurs if wear progresses.)

http://www.usa.canon.com/cusa/consumer/products/cameras/slr_cameras/eos_1d_x?pageKeyCode=prdAdvDetail&docId=0901e024809120b7

 

[Viggo]

Forgive my ignorance here, but can this issue just cause unexplainable oof images? I've been shooting a lot with the 24-70 lately, and it is perfectly afma'd, but often I aim at something and it just won't focus properly. This sounds nooby, but it's not "the occasional oof iimage" I just doesn't focus right, and not in front or behind, it feels like it just doesn't even try to get it right.

And it's been worse lately. And VERY annoying.

From Canon USA:

Phenomena
In some units of the models listed below, there is a possibility that the following phenomena may occur due to wear caused by insufficient lubrication within the camera’s driving mechanism.

1. AF searches but does not lock in on the subject.
(Caused by minute particles produced by wear mentioned above.)
2. The image shown in the viewfinder is “blurry” or “not steady”.
(Occurs if wear progresses.)

http://www.usa.canon.com/cusa/consumer/products/cameras/slr_cameras/eos_1d_x?pageKeyCode=prdAdvDetail&docId=0901e024809120b7

Yeah, I know, but that, to me, means that the camera says (by the blinking dot) that it can't focus. Mine doesn't do that, everything seems like it has focused, and the blur in the VF isn't enough to tell straight away that it's oof. It's only the reviewed image that tells me that it's oof.

 

[bornshooter]

I dropped mine in at Elstree on Wednesday and it's on the bench today.

Giving it a free clean too by all accounts. (Not sensor though), just general fibres and crap.

mines arrived in elstree on friday i asked them to remove a bit of annoying dust on the viewfinder i cant seem to shift,but the sensor better not come back black lol

 

[Loswr]

Forgive my ignorance here, but can this issue just cause unexplainable oof images? I've been shooting a lot with the 24-70 lately, and it is perfectly afma'd, but often I aim at something and it just won't focus properly. This sounds nooby, but it's not "the occasional oof iimage" I just doesn't focus right, and not in front or behind, it feels like it just doesn't even try to get it right.

How was it "perfectly afma'd?" What you describe (neither front- nor back-focus but still a soft image) sounds like a problem with the lens, e.g. decentering. What do shots taken with Live View AF look like?

 

[Viggo]

Forgive my ignorance here, but can this issue just cause unexplainable oof images? I've been shooting a lot with the 24-70 lately, and it is perfectly afma'd, but often I aim at something and it just won't focus properly. This sounds nooby, but it's not "the occasional oof iimage" I just doesn't focus right, and not in front or behind, it feels like it just doesn't even try to get it right.

How was it "perfectly afma'd?" What you describe (neither front- nor back-focus but still a soft image) sounds like a problem with the lens, e.g. decentering. What do shots taken with Live View AF look like?

I used Reikan and tested nearly 2000 images, plus that I have afma'd all my other lenses over the past 5-6 years to hit dead on, and the 24-70 also hits dead on most of the time, equally sharp on both edges and top to bottom, EXCATLY the same sharpness with LV and phase.

And I might have put that a bit wrong, because when it's oof, it must be either back or front, but it's off by 2 meters at 2 meters so it's nothing to do with afma, it misses by (nearly)the same distance I shoot often. But it's the ones that are far enough off that the images is completely useless and not by so much it shows in VF or the dot blinks telling me it can't find focuses that are causing me the issues.

Here's just a on the fly typical missed shot. The point is on his head.

Usually they look like this:

ps, I know the light is QUITE different, but the problem is random at any type of light.

 

[Loswr]

Well, it's a bit hard to be certain since I'm viewing on my iPhone, but it looks like the first one 'hit' better on the play tent opening. Not sure if you're aware, but the actual AF points are larger that the little box that represents them in the VF. So, you could put the box on his face, but the real AF point extends up outside the box and catches the rolled up 'door' of the tent, and that what it locks onto.

 

[Viggo]

Well, it's a bit hard to be certain since I'm viewing on my iPhone, but it looks like the first one 'hit' better on the play tent opening. Not sure if you're aware, but the actual AF points are larger that the little box that represents them in the VF. So, you could put the box on his face, but the real AF point extends up outside the box and catches the rolled up 'door' of the tent, and that what it locks onto.

Yeah, that image wasn't the best example I guess. I'm aware of the point being larger, but this issue has appeared lately, and can happen with any subject... I can shoot a checkerboard in bright light and it would suddenly be oof.

I guess I'll try to send my camera in if people get them back without splattering, and see if that solves the problem.

I saw the issue with the "Af Consistency" test in Focal also. Out of 20 points I had two that were completely off and the other between 2700 and 2670, for example. And that hasn't happened before.

 

[charlesa]

I'm on 50K actuations, been with me over a year, never got issues and mine seems affected going on serial number and lack of markings...

 

[bdunbar79]

I'm on 50K actuations, been with me over a year, never got issues and mine seems affected going on serial number and lack of markings...

You've had the 1Dx since before June of last year?

 

[SambalOelek]

Does anyone here actually own or know of a body that is NOT potentially affected?

If every camera with serial numbers ranging from 1-7 require inspection, it's safe to assume that a lot of bodies are affected, but lately I've been thinking that it's in the realm of possibility that the digit in question will always be in the 1-7 range... After all, the first part of the serial number is presumably some sort of date/production code.

What I'm trying to say is, perhaps Canon didn't want to announce that every single body produced (or the vast majority) is potentially affected, so they worded the advisory like that.

 

[Loswr]

Does anyone here actually own or know of a body that is NOT potentially affected?

If every camera with serial numbers ranging from 1-7 require inspection, it's safe to assume that a lot of bodies are affected, but lately I've been thinking that it's in the realm of possibility that the digit in question will always be in the 1-7 range... After all, the first part of the serial number is presumably some sort of date/production code.

What I'm trying to say is, perhaps Canon didn't want to announce that every single body produced (or the vast majority) is potentially affected, so they worded the advisory like that.

Most likely they just discovered it, units that just rolled off the line were pulled, fixed and marked. But they're using standard wording for a product advisory, since even after units with post-affected serial numbers are produced, older ones will still be in retailers' stock, units will be sold used years from now, etc.

 

[paolotaverna]

Good day,


I am from Montreal, Canada and CPS - plat. member approx. 40k shots on 1dx. I had several issues for fuzzy photos. 2 months ago I actually asked for support to Canon Canada...and told me that it's because I use lenses likes 50L and Sigma 35mm! I was not able to reproduce the issues with 24-70 but just recently at a baptism I ran into a photo with an issue and now I've been exchanging emails with Canon Canada but they asked me to wait as the product advisory is still not issued in Canada(what a bummer!)

So yes...I never thought this would be the issue but hey..it's possible!

 

[charlesa]

I'm on 50K actuations, been with me over a year, never got issues and mine seems affected going on serial number and lack of markings...

You've had the 1Dx since before June of last year?

Yep, got mine May of last year, had been on pre-order for a long while, got one of the first in my country apparently. Do not regret it!

 

[Viggo]

I called my local service shop today and asked if they have started taking them in or if it's only in the US still, and he said, just send it in, will fix them as we get them now.

So for anyone who wants it fixed, send an email, they might be on it in your country as well.

 

[AmbientLight]

I really wondered about this as I first read regarding the product advisory on this forum, then I checked with Canon's local (in my case Swiss) website and there I found it as well, so I registered my camera. There was no communication from CPS and there was no mail response to the registration, but then:

Surprise, surprise, Canon's local service called me today, so I will have it fixed by Thursday ;D.

That's not so bad, but it would help, if Canon would be more proactive regarding corporate communications. I don't tend to spend my time regularly searching through Canon's website for news and updates. Thanks to CR for spreading the information.

 

[bornshooter]

I get mines back tomorrow i asked them what happened they told me the modification was complete so lets hope it comes back with a clean sensor and still properly weather sealed.

 

[Viggo]

I get mines back tomorrow i asked them what happened they told me the modification was complete so lets hope it comes back with a clean sensor and still properly weather sealed.

I would really appreciate if you would share any findings regarding oil drops on the sensor, and hopefully it's clean. I'm sending mine in on monday, so I can get it back between weekends.

 

[Studio1930]

I get mines back tomorrow i asked them what happened they told me the modification was complete so lets hope it comes back with a clean sensor and still properly weather sealed.

I would really appreciate if you would share any findings regarding oil drops on the sensor, and hopefully it's clean. I'm sending mine in on monday, so I can get it back between weekends.

Keep in mind that it may have none on the sensor until you shoot some high speed shots. That is what happened to my 1DsM3. Also curios to find out how this goes for others with the 1DX.