1D X Product Advisory

[expatinasia]

I would really appreciate if you would share any findings regarding oil drops on the sensor, and hopefully it's clean. I'm sending mine in on monday, so I can get it back between weekends.

I really think you are far too worried about the oil drops. It is out of your hands, and even if a few of us have an issue (which I doubt will happen) what are you going to do? Worry about other things, and have confidence in Canon, don't spend so much time worrying about something you cannot control.

 

[bornshooter]

I get mines back tomorrow i asked them what happened they told me the modification was complete so lets hope it comes back with a clean sensor and still properly weather sealed.

I would really appreciate if you would share any findings regarding oil drops on the sensor, and hopefully it's clean. I'm sending mine in on monday, so I can get it back between weekends.

i will check it out thoroughly and i had a clean sensor when i sent to them as i cleaned it myself i will give it a good run at 12fps and get back to you all later today

 

[Studio1930]

I would really appreciate if you would share any findings regarding oil drops on the sensor, and hopefully it's clean. I'm sending mine in on monday, so I can get it back between weekends.

I really think you are far too worried about the oil drops. It is out of your hands, and even if a few of us have an issue (which I doubt will happen) what are you going to do? Worry about other things, and have confidence in Canon, don't spend so much time worrying about something you cannot control.

Hahaha, obviously you never had an issue with excessive oil from Canon before. The 1DsM3 oil issue threw so much oil around that everything was covered with oil, sometimes including your attached lens (not something you can clean yourself)! Having to send a body back in to Canon cost time and money so I think it is worth being concerned about. I don't think we should avoid having the fix done by Canon, but I am concerned about having my body come back clean until I shoot high speed and it throws over 1000 drops of oil everywhere. Given that consideration, I'll only send in my 1DX when I have the most down time. I'll also make sure my backup 1Dm4 body is clean and ready to be used full time.

You call it worried, I call it prepared.

 

[cookinghusband]

Problem started occuring on mine after using it a week and approx 50000 shots, it become totally unbearable when I get to about 130000 shots. Luckily I send it in and repaired before this notice

 

[bornshooter]

Got mines back today, receipt says mirror box modification and repaired faulty/damaged parts lube hook.I gave it a good run at 12fps with no issues sensors spotless

 

[bdunbar79]

Sent both of mine in today, but they needed a good clean and check anyways. Probably have them back early next week.

 

[Viggo]

Got mines back today, receipt says mirror box modification and repaired faulty/damaged parts lube hook.I gave it a good run at 12fps with no issues sensors spotless

Nice! That's great news! Glad it worked out for you. Mine is going in Monday and I'll update my experience here.

 

[expatinasia]

Hahaha, obviously you never had an issue with excessive oil from Canon before. The 1DsM3 oil issue threw so much oil around that everything was covered with oil, sometimes including your attached lens (not something you can clean yourself)! Having to send a body back in to Canon cost time and money so I think it is worth being concerned about. I don't think we should avoid having the fix done by Canon, but I am concerned about having my body come back clean until I shoot high speed and it throws over 1000 drops of oil everywhere. Given that consideration, I'll only send in my 1DX when I have the most down time. I'll also make sure my backup 1Dm4 body is clean and ready to be used full time.

You call it worried, I call it prepared.

Being prepared is good, and you are right I have never had an issue with Canon.

I guess I am lucky in that I do not send my camera in for repair, I take it in and pick it up personally, and thanks to the warnings here I will make sure I stick it in high speed mode and hold the shutter button down before I leave - just to make sure there are no issues .

Like you, I am also prepared, and if Canon wants to keep it for a week or a month, it really does not bother me, though of course I would prefer it back asap. As it is, they say they need it for 3 working days, so I should be taking it in next week or the week after.

 

[bdunbar79]

I would really appreciate if you would share any findings regarding oil drops on the sensor, and hopefully it's clean. I'm sending mine in on monday, so I can get it back between weekends.

I really think you are far too worried about the oil drops. It is out of your hands, and even if a few of us have an issue (which I doubt will happen) what are you going to do? Worry about other things, and have confidence in Canon, don't spend so much time worrying about something you cannot control.

Hahaha, obviously you never had an issue with excessive oil from Canon before. The 1DsM3 oil issue threw so much oil around that everything was covered with oil, sometimes including your attached lens (not something you can clean yourself)! Having to send a body back in to Canon cost time and money so I think it is worth being concerned about. I don't think we should avoid having the fix done by Canon, but I am concerned about having my body come back clean until I shoot high speed and it throws over 1000 drops of oil everywhere. Given that consideration, I'll only send in my 1DX when I have the most down time. I'll also make sure my backup 1Dm4 body is clean and ready to be used full time.

You call it worried, I call it prepared.

You shot high speed mode with the 1Ds3? Does that even have "high burst mode?" LOL

 

[Raptors]

Problem started occuring on mine after using it a week and approx 50000 shots, it become totally unbearable when I get to about 130000 shots. Luckily I send it in and repaired before this notice

cookinghusband, the problem you stated, are you referring to the AF searches but does not lock in on the subject?
I've had mine for about 6 months, and I started having problems about a month ago, shooting the OVA provincials.
I thought it was just the very poor lighting, but I recently just shot a wedding, and once again, had problems. I have not received any notice from Canon Canada. I spoke with CPS, and was told to wait.

 

[Click]

Mine came back after 3 days, sensor clean, and no oil problem so far.

 

[stoneysnapper]

I got my 1Dx back yesterday (Wednesday 26th June) after being collected last Thursday, 20th June. When it was away I asked if Canon would do a complimentary sensor clean. I wish I hadn't, it came back worse than it went away. 3-4 foreign bodies including 2 hairs on the sensor as well as several remaining marks. I sent Canon an image showing the issues and made a call to them, I'm waiting on them coming back to me tomorrow morning to confirm it going back for another sensor clean. I'm taking it to Tuscany a week on Saturday so I'm slightly concerned it wont come back in time as UPS, Canon's courier only delivers to my town Mon/Wed/Fri.

Really disappointed in Canon QA systems, that's 3 times in less than a year the body has been in for a sensor clean and each time its come back its not been perfect, this time its by a mile the worse its been.

I have to say dealing with the Admin Staff at Canon (Centenial Park) is a pleasure, they are very helpful, its just a pity the technical staff dont back them up with similar service.

 

[bornshooter]

Got mines back today, receipt says mirror box modification and repaired faulty/damaged parts lube hook.I gave it a good run at 12fps with no issues sensors spotless

Nice! That's great news! Glad it worked out for you. Mine is going in Monday and I'll update my experience here.

Dont think you have anything to worry about had mines out on a good shoot today running well

 

[bornshooter]

I got my 1Dx back yesterday (Wednesday 26th June) after being collected last Thursday, 20th June. When it was away I asked if Canon would do a complimentary sensor clean. I wish I hadn't, it came back worse than it went away. 3-4 foreign bodies including 2 hairs on the sensor as well as several remaining marks. I sent Canon an image showing the issues and made a call to them, I'm waiting on them coming back to me tomorrow morning to confirm it going back for another sensor clean. I'm taking it to Tuscany a week on Saturday so I'm slightly concerned it wont come back in time as UPS, Canon's courier only delivers to my town Mon/Wed/Fri.

Really disappointed in Canon QA systems, that's 3 times in less than a year the body has been in for a sensor clean and each time its come back its not been perfect, this time its by a mile the worse its been.

I have to say dealing with the Admin Staff at Canon (Centenial Park) is a pleasure, they are very helpful, its just a pity the technical staff dont back them up with similar service.

wont you just clean it yourself?

 

[Viggo]

Thanks to everyone who posted their experience with the repair here. It seems it will go without a hitch. Mine is shipping on Monday.

If the sensor came back with dust and hairs I would clean it myself, it was the oil that was the concern.

 

[Studio1930]

I would really appreciate if you would share any findings regarding oil drops on the sensor, and hopefully it's clean. I'm sending mine in on monday, so I can get it back between weekends.

I really think you are far too worried about the oil drops. It is out of your hands, and even if a few of us have an issue (which I doubt will happen) what are you going to do? Worry about other things, and have confidence in Canon, don't spend so much time worrying about something you cannot control.

Hahaha, obviously you never had an issue with excessive oil from Canon before. The 1DsM3 oil issue threw so much oil around that everything was covered with oil, sometimes including your attached lens (not something you can clean yourself)! Having to send a body back in to Canon cost time and money so I think it is worth being concerned about. I don't think we should avoid having the fix done by Canon, but I am concerned about having my body come back clean until I shoot high speed and it throws over 1000 drops of oil everywhere. Given that consideration, I'll only send in my 1DX when I have the most down time. I'll also make sure my backup 1Dm4 body is clean and ready to be used full time.

You call it worried, I call it prepared.

You shot high speed mode with the 1Ds3? Does that even have "high burst mode?" LOL

Ooooh snap! Yeah, I know. 5 fps isn't exactly high speed. :

 

[stoneysnapper]

I got my 1Dx back yesterday (Wednesday 26th June) after being collected last Thursday, 20th June. When it was away I asked if Canon would do a complimentary sensor clean. I wish I hadn't, it came back worse than it went away. 3-4 foreign bodies including 2 hairs on the sensor as well as several remaining marks. I sent Canon an image showing the issues and made a call to them, I'm waiting on them coming back to me tomorrow morning to confirm it going back for another sensor clean. I'm taking it to Tuscany a week on Saturday so I'm slightly concerned it wont come back in time as UPS, Canon's courier only delivers to my town Mon/Wed/Fri.

Really disappointed in Canon QA systems, that's 3 times in less than a year the body has been in for a sensor clean and each time its come back its not been perfect, this time its by a mile the worse its been.

I have to say dealing with the Admin Staff at Canon (Centenial Park) is a pleasure, they are very helpful, its just a pity the technical staff dont back them up with similar service.

wont you just clean it yourself?

To be honest I'm not keen on cleaning the sensor in a camera that cost me £5300 when I've never cleaned one before. I read a lot of people saying its easy depending on the kit you use of course. I'm not convinced though I should have to clean a sensor which has never been perfectly clean since I first got it, I'm happy to get it done under warranty or pay for it to be done. Seem to remember seeing their price was £40 or so for a clean. I'll pay that and leave the liability with them not me.

 

[AmbientLight]

On Thursday morning I had my 1D-X at Canon's services in Switzerland. Following Studio1930s advise I ran the camera through a series of high speed test shots, then used it during the weekend and it appears to be perfect. No need for cleaning up afterwards whatsoever.

 

[stoneysnapper]

Thanks to everyone who posted their experience with the repair here. It seems it will go without a hitch. Mine is shipping on Monday.

If the sensor came back with dust and hairs I would clean it myself, it was the oil that was the concern.

I wouldn't mind dust and hairs on it if I hadn't asked for them to clean it! Mine has been in 3 times now and each time the dust visible through the viewfinder has got worse also, not all the oil had been removed either, particularly at the corners and edges.

 

[Cannon Man]

Thanks to everyone who posted their experience with the repair here. It seems it will go without a hitch. Mine is shipping on Monday.

If the sensor came back with dust and hairs I would clean it myself, it was the oil that was the concern.

I wouldn't mind dust and hairs on it if I hadn't asked for them to clean it! Mine has been in 3 times now and each time the dust visible through the viewfinder has got worse also, not all the oil had been removed either, particularly at the corners and edges.

Are you sure the dust is on the sensor??? if it was it would not be visible through the viewfinder..
The focusing screen will often have specs of dust and hair.. It's super easy to clean too.
I have a tool to open and change the focusing screen but it's easily done with just your fingers if you only grab on to the edge. Then just blow the dirt off of it and put it back.