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LilPhotog
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559xx body only ordered 3/2 at 7:32am still listed as 'backordered'.
Just talked to a sales rep. He said that they expect them in today. He plead ignorance that anyone's cards were being charged and that any were shipping yet. And of course no way to tell me where I was in the queue. He said that if I'm not included in the first batch, another batch would be sent out in 7-10 business days.
I'm going to be really unhappy if I get stuck in the Passover window (B&H closed from 4/6-4/15) and have to wait until after 4/15 for shipping.
Just talked to a sales rep. He said that they expect them in today. He plead ignorance that anyone's cards were being charged and that any were shipping yet. And of course no way to tell me where I was in the queue. He said that if I'm not included in the first batch, another batch would be sent out in 7-10 business days.
I'm going to be really unhappy if I get stuck in the Passover window (B&H closed from 4/6-4/15) and have to wait until after 4/15 for shipping.
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Live Refocused
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henryp said:
Hi Henry,
First, thanks for posting here with your update. As you can no doubt see, our angst has been brewing for some time, and communication from someone like yourself at B&H goes a long way towards establishing that someone there cares.
That said, I would be remiss if I didn't suggest that B&H can learn a number of lessons from this experience. I only speak for myself, but my perspective is that our frustration with B&H has nothing to do with the past, or the fact that you just didn't have cameras to ship. It has much more to do with the lack of consistent communication - either through social media such as Twitter, the forums, or your customer service reps - to your customers about the order. I can imagine that B&H was feeling a great deal of pressure to satisfy their customers, but lacking communication really, at least in the short term, damaged your reputation.
So, I have two suggestions that might help this be a better experience for both yourselves and your customers.
First, use the vocal feedback you've received as leverage through your channel partnership with Canon. Make it clear to Canon that, as a valued reseller, you simply cannot be put in this position the next time a major launch is upon you. As one of the largest resellers of their products, you should be able to leverage your channel relationship to improve the process and craft a communication plan for next time.
Second, get hip. That is, recognize and understand that a part of your customer base is rabid, (relatively) loyal, and makes full use of technology to socialize, vocalize, and gain what little leverage we as individuals have. For example, next time, don't wait until the "official" launch day to post on canonrumors or your twitter account - watch the forums, get engaged, and communicate what you can, as soon as you can. I can say that having read the experiences that others have had with Adorama and your other competitors, it wasn't as if they had better information or better news, but the fact that many of them made an effort to communicate more freely and openly made a huge difference. Just being able to get that comfort level that there is someone in management who is willing to share what he can could have utterly turned this micro-debacle into a win for B&H.
Thanks for listening, and I truly wish you the best. Hopefully you and the folks at B&H can get some sanity back now that the first shipments are out the door.
Dane
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takoman46
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My B&H order number is 528XX and status on B&H Tracking is "SHIPPED"!!! CHEEEEHOOOO!
Haven't received email shipping confirmation and the UPS tracking number is not active yet so I'm guessing UPS does not actually have the package in their possession yet. I think they pick up after 4pm EST though. So I hopefully will receive the 5D mkIII by tomorrow! ;D ;D ;D
Haven't received email shipping confirmation and the UPS tracking number is not active yet so I'm guessing UPS does not actually have the package in their possession yet. I think they pick up after 4pm EST though. So I hopefully will receive the 5D mkIII by tomorrow! ;D ;D ;D
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magicc
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Just spoke with customer service and this was the response for an order # x553xx order
You're order for the camera will likely we fulfilled in our next shipment which we should be receiving sometime around April 2nd.
Bummer! too late for the shoots the weekend previous too! Now I can only pray that something changes and it somehow gets in the frist batch sent out.
You're order for the camera will likely we fulfilled in our next shipment which we should be receiving sometime around April 2nd.
Bummer! too late for the shoots the weekend previous too! Now I can only pray that something changes and it somehow gets in the frist batch sent out.
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