Canon Disappointment

[Mt Spokane Photography]

If you bought the camera with a credit card, some of them (AMEX) double the manufacturers warranty, so it might still have a warranty.

 

[iseerings]

Another thing is,.... When a camera is weather sealed,...You should be able to shoot with it in a rainforest and it should work fine because that is why you pay a ton of money for it.

I understand that you're upset but the truth is none of the lenses you listed is weathersealed. So it doesn't matter if the body is weathersealed or not if the lens isn't.

 

[Marsu42]

I understand that you're upset but the truth is none of the lenses you listed is weathersealed. So it doesn't matter if the body is weathersealed or not if the lens isn't.

I agree, but imho "doesn't matter" is a bit strong, it's certainly nice if the back and top buttons are sealed because that's where rain hits if you point the camera downwards. And even a non-sealed lens on a sealed camera has half the rubber ring, it's just missing the companion on the other side.

Probably the production price of a Canon 7D does not exceed $500.

And where does the money for developing these things come from?

Another thing is,.... When a camera is weather sealed,...You should be able to shoot with it in a rainforest and it should work fine because that is why you pay a ton of money for it.

With this attitude, you're in for lots of further disappointments in the future. Try to grow up a bit, it helps understanding the world around you a bit better. And please don't waste other people's time if you just want to vent your frustration.

 

[old-pr-pix]

OP, I somewhat understand your frustration; but it seems you knew you had a problem before you left and didn't address it. Cameras need to be used. I learned that long ago in the film era. I had a T-90 that was one of five bodies I used. The T-90 had a reputation of being very rugged, its nickname was "the tank." However, mine would occasionally sit idle for a couple months because I was using other bodies. One day after an idle period I decided it was the best body for a project so I grabbed it; but, the shutter wouldn't fire. Changed battery and all it did was show error code. Canon service cost $120 and the repair was "dirty shutter release mechanism." The same thing happened multiple times at $120 a pop! The last time I spent 1/2 hour on the phone with actual service technician trying to figure out the issue. I kept asking how does the release mechanism get dirt in it sitting on my shelf? He kept saying all they did to fix it was clean it and reassemble, no new parts. Turns out mine wasn't the only T-90 with just that issue. Someone even started a business fixing T-90's with that failure. Yet, most T-90's worked flawlessly for years. I always assumed the problem was residual magnetism, not actual dirt, causing the shutter to not release. Of course, the more often it failed the less likely I was to use it. Too bad because it was a fantastic body for that time. I loved the multi-spot metering and highlight/shadow bias controls. Moral of the story... use your gear consistently, don't let it sit idle.

 

[fish_shooter]

OP, I somewhat understand your frustration; but it seems you knew you had a problem before you left and didn't address it. Cameras need to be used. I learned that long ago in the film era. I had a T-90 that was one of five bodies I used. The T-90 had a reputation of being very rugged, its nickname was "the tank." However, mine would occasionally sit idle for a couple months because I was using other bodies. One day after an idle period I decided it was the best body for a project so I grabbed it; but, the shutter wouldn't fire. Changed battery and all it did was show error code. Canon service cost $120 and the repair was "dirty shutter release mechanism." The same thing happened multiple times at $120 a pop! The last time I spent 1/2 hour on the phone with actual service technician trying to figure out the issue. I kept asking how does the release mechanism get dirt in it sitting on my shelf? He kept saying all they did to fix it was clean it and reassemble, no new parts. Turns out mine wasn't the only T-90 with just that issue. Someone even started a business fixing T-90's with that failure. Yet, most T-90's worked flawlessly for years. I always assumed the problem was residual magnetism, not actual dirt, causing the shutter to not release. Of course, the more often it failed the less likely I was to use it. Too bad because it was a fantastic body for that time. I loved the multi-spot metering and highlight/shadow bias controls. Moral of the story... use your gear consistently, don't let it sit idle.

Good story! It may also be a matter of distributing lubricant over the shutter parts that is done when the camera is triggered - note the problem of lubricant specks on sensors.

The shutter of my 1Ds2 failed with less than 70K actuations - got the exact # from Canon but do not recall it exactly right now. I bought it 2nd hand from another photographer because he hardly used it, less than 10K shots after several years. Then I started shooting with it and had it fail, a bit prematurely given the shutter rating, within two years. It is now still going strong but it gets several 10Ks worth of shots per year even as a back-up (I can shoot with more than one housing at a time).

 

[Magnardo]

Mt Spokane Photography

Actually great advice,..I think it was bought with an Amex,.... I know for some electronic items they will double warranty. Just forgot about it. First helpful tip. Thank you.

iseerings,...The weather sealed conversation it is kind of futile because I only used it a few times to take pictures of my daughter around the house, indoors. Never tested or pushed it to the limit outdoors.


So it does not matter about the lenses used either. I only mentioned the weather sealed part in order to highlight the supposed durability of the camera. Also the camera did not sit unused for almost two years. I used it a few times every four months or so.

Since it is the only camera that it is acting up, out of 8 cameras kept in identical conditions,..(I forgot about the Nikon f100) the only obvious reason for me is that it was a faulty piece of equipment to begin with and Canon should have honored the repair, especially since these cameras are selling for $750$ now. Every other opinion I consider biased.


Fact is they made $350,...and lost thousands, especially with their new line of products coming up,....because I dislike dishonesty and people that do not own up to their mistakes.
I also have a big mouth and know a few people in the industry.

It's like one of those restaurants that have served you bad food, I will never again eat there.
It only takes one time for trust to be broken.
Money are very hard to come by now days,...When I will need to spend $1500,...."I will take my talents" elsewhere, until they will all disappoint me.

This was not a $450 camera. This was a very expensive camera that did not work.
Therein lies the big problem for me.

Thank you all for your help.
Goodbye Canon.

Canon = Buy at your own risk.

 

[jhpeterson]

Hi everyone,..
I need some opinions.

When Canon came up with the 5D Mark III, I made the switch from Nikon to Canon and bought a bunch of Canon gear.
Canon 5d MArk III, CAnon 7D, Canon 580 Ex flash, Canon 430ex Flash, Canon 85 1.2, Canon 135 F2, Canon 100 2.8, Canon 40 2.8, Canon 35 f 1.2, Canon 17-55 F2.8IS.

The Canon 7D was bought in March 2013.
Was mainly intended for back up.
I did not use it much. Maybe less then 500 shutter actuations.
Mainly it sat in weather sealed bag.
In November 2014 we went to Hawaii for vacation and I decided to bring the 7D with the 17-55 for the vacation photos.
When we got there the camera had developed a depression and would not turn on.
I checked it at home , before departure, and only thought the batteries were dead and that was the reason.
Had two batteries, fully charged them both, none would turn the camera on.
I called Canon and they told me to send it in.

They told me that the circuit board is bad and needs to be replaced for $569.
I complained that the camera has barely been used , never dropped, and mainly kept in a sealed bag.
Only left the house twice.
They could check the shutter actuations which should prove that.
The only way this camera could break is if there was something faulty to begin with, and that, in turn, makes it their responsibility.
They said that they checked with their repair people and told me that the camera's circuit board can also stop functioning, if submerged under water.
I told them that it is very easy for them to check if there is water damage and I will guarantee there is none.
That's the first thing they do at an Apple store if you return an Apple phone and it takes them 5 minutes.
I am sure Canon has the same technology.

Then the operator got back on the line and said they will take the $219 off for labor from the repair price but that's the best they can do. Also claimed that cameras break due to condensation. Ended up paying for it because otherwise it would be a paperweight.

Now,.. A camera sold for $1500 by Canon.
A camera that is professional weather sealed.
A camera that was barely used. Around 500 shutter actuations.
A camera that was stored in a professional weather sealed Tamarac bag.
How could it break?


You have to pay for repair costs of $350 reduced as a courtesy from $569.
....For a camera that right now gets sold by BH for $750.
How is that fair?

Forget about the lost memories that were lost by trusting on Canon reliability and the quality of their products.

HOW CAN ANYONE BUY OR RECOMMEND CANON PRODUCTS TO ANYONE THEY DO NOT HATE?

I hear your pain, Magnardo.
My area of specialization is boating, so I'm on the water 100 or so days each year. I'm very familiar with your situation. You might say I've owned some very expensive disposable cameras.
In November 2004 I took my first step into digital. Reluctant to pay $6000-8000 for a pro model, I bought a Canon 20D. (At the time I was using EOS-1V and 1-N film bodies.) I, too, paid $1500. I used it for no more than 200 shots, to get familiar with it, before bringing it with me on a trip to Central America the following month.
On the second day I used it on a rafting trip, the camera and 70-200/2.8 pulled out of a dry bag only when I safely could take shots. Barely an hour after I got ashore, I removed the camera from the bag. Both the viewfinder and the front element of the lens were covered with condensation AND it wasn't working. It still had fewer than 400 actuations.
Immediately, I set it in the late afternoon sun in hopes the equipment would dry out. I continued trying to get the moisture out throughout the rest of the trip, then, as soon as I got home, sent it to Canon Factory Service for repair. A few days later, I heard from them, telling me it could not be fixed. Not unexpectedly, I was upset. Something that was almost new, and that the dealer repeatedly told me would hold up for my line of work, a couple magnitudes more intense than what I put this camera through, was now worthless. I asked for a second opinion and got it. Their top technician confirmed the dismal diagnosis and sent me several pictures to back it up. Both camera and lens came back to me, reassembled, but nothing working. By selling the gear for parts, at least I was able to get something out of what I had spent close to $3500 for.
And, I learned at least one thing from the experience:
NEVER store your camera in a weather-sealed bag. As soon as you are able to find a dry location, take it out, as whatever moisture that may be in there is trapped and can't escape.
Since then, I've been most reluctant to purchase any piece of consumer-level electronic equipment. After that harsh dose of reality, I've stuck with 1D and 1DS bodies for nearly everything. For a short time I had a 5D2, but traded it in a private sale for a near-mint 7d plus cash, believing the latter was a better build, if only slightly. Over a span of ten months that camera had to be sent back to Canon four times for repairs. (Okay, three, but it got returned once because a circuit board hadn't been hooked up properly.) If it hadn't been for my CPS discount (I'm a Platinum member), it would have cost me more in fixes than I could have bought it new.
All my current gear is 1D series, except for a 6D that I bought primarily for low-light situations. And I'm very careful with that.
Reflecting back on this, I can't really fault Canon for what they'd done. Besides, they have great US-based customer support and, since that unfortunate situation, have always treated me very fairly. What I see as the real problem is the camera buyer wanting in their low-priced toys all the bells and whistles that are in the big boys kit. The expectation of getting a camera with nearly all the features of a pro-level model, but sold at a half, third or quarter of the price AND is repairable for much less than the original purchase is not a reasonable one. In today's global economy, where most everything is made to the standards of "good enough", consumer goods aren't built to last. These days, you have to figure most everything is disposable.

 

[Loswr]

It is very important to be in someone else's shoes to understand their vantage point.

Actually, you made it quite easy to understand your vantage point...by shouting it at us.

HOW CAN ANYONE BUY OR RECOMMEND CANON PRODUCTS TO ANYONE THEY DO NOT HATE?

 

[fish_shooter]

BTW I had a Nikon D70 with only ~30K actuations die while sitting on the passenger seat of my pickup. I took some pictures then put it down and a little while later after having driven a few miles it would not come on. It was the first amateur grade camera owned by me since owning a Canon FTb and a Nikkormat FTN in the 1970's. This was a few years ago when the D70 relatively new. A friend of mine bought the first D Rebel about the same time and his camera died before mine. So I have avoided similar grade cameras since, though I did get the M 8).

Moral of story is that any camera can die. It may or may not be worth (~ 1/2 of the cost a new one (assuming your $750 is correct) is rather marginal IMHO) getting fixed given how fast D cameras depreciate. IMHO one should only buy to use and not sit on the shelf as a camera will lose value as each day passes. It is also very easy to "overbuy" given the frequent appearance of new and better models.

 

[unfocused]

I see that everyone here thinks Canon is great, no matter what....

... When a camera is weather sealed,...You should be able to shoot with it in a rainforest and it should work fine because that is why you pay a ton of money for it.

...It is very nice to see how someone has disinterested opinions about something that did not really happen to them.

...If I would be mean,..I would say,...I hope this will happen to you soon, so I can return the liquid advice you gave me.

...It is very important to be in someone else's shoes to understand their vantage point.

I think the mistake here is that people thought you wanted some advice and opinions on whether or not Canon had treated you fairly and what you could do to prevent this from happening again.

People provided advice and opinions, but they didn't meet your expectations.

That's the trouble with internet forums – they are very good places to get advice and share opinions, but not very good places if all you want is for people to agree with you.

 

[Don Haines]

As a canoeist and a photographer, I know the dangers of water.... People think about immersion and rain, but forget about condensation, and that's the one that will most likely get you.

Pelican cases and dry bags are a fancy way of keeping your cameras wet. If you do not have a bag of desiccant thrown into the case or bag, you WILL get condensation and it WILL kill your gear.

You can take the best sealed camera body in the world, mount a "sealed" zoom lens on it, and unless it is a constant length lens, as you zoom in and out you are pumping air through your camera like a bellows. As temperatures fall, that moisture becomes condensation INSIDE your camera.... you really need to keep your gear somewhere where it can "breathe" and let the moist air out.

 

[Valvebounce]

Hi Magnardo.
As much as I sympathise with your situation, unfortunately the weatherproof bit is worthless, both as a statement and against condensation. Any piece of equipment is only weather / waterproof if accompanied by an IP XX rating, Canon, and very likely all removable lens cameras (I have not checked all the manuals hence likely) do not have an IP XX rating. If it has any opening it will be susceptible to condensation.
By the way I understand your assertion that it was stored in a sealed environment , but in this instance I would think it is the very infrequent use that is as much of an issue, especially if you have ever connected your camera to any software that reads the internal temperature of the camera, this is often in the mid twenties, warm enough to dry the device of water vapour?

Cheers, Graham.

 

[RLPhoto]

I had great service from CPS and have recommended them to other photographers. I've never had any issues from them receiving loaner equipment or having my cameras fixed. Its possible you got a bad service tech and usually I'll call back again another time to find someone else. Its a shame your camera conked out at less that 1k actuation's but keep trying as you might find that one tech who'd be willing to waive some/all the fees, which he was already willing to do.

 

[Don Haines]

Hi Magnardo.
As much as I sympathise with your situation, unfortunately the weatherproof bit is worthless, both as a statement and against condensation. Any piece of equipment is only weather / waterproof if accompanied by an IP XX rating, Canon, and very likely all removable lens cameras (I have not checked all the manuals hence likely) do not have an IP XX rating. If it has any opening it will be susceptible to condensation.
By the way I understand your assertion that it was stored in a sealed environment , but in this instance I would think it is the very infrequent use that is as much of an issue, especially if you have ever connected your camera to any software that reads the internal temperature of the camera, this is often in the mid twenties, warm enough to dry the device of water vapour?

Cheers, Graham.

Nikon used to have the Nikonos IV, an interchangeable lens UNDERWATER camera..... but nobody in their right mind would use it out of water.....

 

[Loswr]

Hi Magnardo.
As much as I sympathise with your situation, unfortunately the weatherproof bit is worthless, both as a statement and against condensation. Any piece of equipment is only weather / waterproof if accompanied by an IP XX rating, Canon, and very likely all removable lens cameras (I have not checked all the manuals hence likely) do not have an IP XX rating. If it has any opening it will be susceptible to condensation.
By the way I understand your assertion that it was stored in a sealed environment , but in this instance I would think it is the very infrequent use that is as much of an issue, especially if you have ever connected your camera to any software that reads the internal temperature of the camera, this is often in the mid twenties, warm enough to dry the device of water vapour?

Cheers, Graham.

Nikon used to have the Nikonos IV, an interchangeable lens UNDERWATER camera..... but nobody in their right mind would use it out of water.....

The Nikon AW-1 is a MILC that's waterproof to 15 m.

 

[Hillsilly]

I see that everyone here thinks Canon is great, no matter what.

Yeah - you'll tend to get that on a site aimed at Canon enthusiasts.

I hope you get to the bottom of the problem. Given that you say the camera has a had little use, it would be disappointing to find out now that you are experiencing a problem that might have been identifiable form day 1. FYI, Canon warranty terms vary worldwide. For example, in Australia, Canon provides a 2 year warranty on all DSLRs. So, if you can show it was a manufacturing issue, you can at least ask why it would be a free repair in some places, but not others. And, if it is true that Canon USA is under pressure from grey market imports, providing better warranty support is one way to combat that.

 

[jdramirez]

I can sympathize. I bought a cheap after rebate Polaroid dvd player once and when I opened up the box around six or so months the dvd player was doa. So I called, explained it was never used and the warranty, only a three month warranty, while expired, should still be honored. They didn't... I didn't repair it...

And I'm thinking, I don't think I have purchased a single Polaroid product in the past ten years. And I have purchased around $50,000 in Canon gear... Maybe $3000 in Nikon.

And another related story... My first digital camera was an Olympus and it had a 1 year warranty and the usb out stopped working, so I called them and they refused to do the repair because I didn't have the receipt, though I did register it. They didn't fix it and I haven't bought a single Olympus product in the past 11 years. (Before this I was naive that a receipt was required... I've since learned my lesson)

Canon tried to meet you half way... I might have been satisfied with their offer. As consumers, we have the final say on the matter.. But the problem is, if we get angry too often we are going to leave ourselves with very few options.

 

[JEL]

Hi everyone,..
I need some opinions.

In November 2014 we went to Hawaii for vacation and I decided to bring the 7D with the 17-55 for the vacation photos.
When we got there the camera had developed a depression and would not turn on.
I checked it at home , before departure, and only thought the batteries were dead and that was the reason.
Had two batteries, fully charged them both, none would turn the camera on.

Just speculating here; if it was stored for that 1½ year with the battery attached, isn't it likely that will destroy the battery? I believe I've read in some manual that leaving a battery inside will over-drain it and make it impossible to re-charge that battery again.

That could account for why the 7D wouldn't fire up before your holiday to Hawaii (how lucky are you! hawaii, must be a dream going there )

Second; maybe the camera got damage during the travel to Hawaii?
Assuming you flew there (are there even any non-special charters that sail people to Hawaii?), then maybe the 7D was damaged by airport-Xrays or shaking/airpressure changes during the flight?

Like I said, I'm just speculating as to what MIGHT have caused your 7D to stop working. It is ofcourse possible you had a half-bad 7D from the start and the problem slowly evolved. That does indeed happen (kind of like the backside navigator-button on the 5D3 that some have reported falls off. Mine hasn't fallen off yet, but since those reports I do ofcourse worry about it (and treat it all the more gentle ))

All that said; Canon is rich enough that they could have the best customer-service in the world, but obviously they're a business and not your friend. Let's not kid ourselves here. Businesses don't care about you! That's just a fact (even if you are in pain and have spent all your money buying their product)
I'm not sponsored by Canon. They do not pay me in any way. I've paid for my Canon products myself and I do not in any way advertise for Canon. I couldn't care less about Canon or any other commercial company. I treat them the way they treat me; ME FIRST, THEM SECOND! There's no fairness involved, just the law. So remember all this the next time you vote for government; vote for somebody who will regulate business instead of letting them get away with whatever they want. That's all you can do at this juncture I think.

Good luck with your future electronics

PS: I do concur with what's been said about storage in sealed bags: Don't do it. Keep your equipment out in the open room-air. Leave your bag open. An unzipped camera-bag for example. If you don't want dust on it, put a little towel over it or something. But don't seal it up

 

[Magnardo]

If you take "neuroanatomist" out who was not very neuro,..and also "unfocused" who clearly was not focused,...I thank everyone for your opinions.

It helped.
I did not know condensation was such a problem.

The 7D did not work a month before Hawaii, as my wife remembered. I tried too shoot something with it and assuming the batteries were dead I picked up the 5D Mark III. Same thing happened before we left for Hawaii, I again assumed the batteries were dead and, as it takes same batteries as the 5d Mark III and again I though that I might have confused charged batteries with uncharged ones.
It has never crossed my mind, for 1 second, that a brand new camera can break through not using it.

Also 7D was not a cheap camera.
When I bought it, It was the best crop sensor camera in the world with identical body armor as 5D Mark III.
And probably better at shooting video then the 5D Mark III.
It was way better then the comparable Nikon 300s.
As you all know Crop sensors have their advantages that's why it made this the perfect back up camera,..especially since, also, at that time the 17-55 2.8 was the only 2.8 lens that had IS incorporated and when converting,... it covered a greater range then the twice as expensive 24-70 2.8 without IS. And also it gave me the option to try the excellent Sigma 18-35 F1.8.

Paying $10.000 for a camera just feels like a waste of money so I never considered auctioning a kidney.
Also those cameras are a lot bigger and battery packs cannot be removed so size was an impediment.

Nikons V is the best underwater camera ever made. The 35 lens is an amphibian one and I think maybe the 80 lens (which I never owned),..the rest of the lenses are water only.

As for Canon, if they sell a camera they probably manufacture for $350-$500 for a price of $1500 they better make stuff that does not break through not usage and deal with the condensation issue, If they have one.

A while back the waterproof phones were thought a novelty when it was very cheap to make one by introducing some rubber seals. There are plenty of phones that have that technology without increasing price.
The only thing that stands in the way is the willingness to improve on a product.
That's it.
Same thing,... Before,...Electric cars or Hybrid cars could not be made, now they are everywhere.
Humans are only as great as the ceilings they impose on themselves.
There are a lot of strong nonexistent obstacles that keep us from being excellent.

Canon who made a profit of at least $1000 on this camera can afford to fix it.
For me $350 means a whole lot less then it means for Canon. I am losing an extra $350 when Canon would still be profitable in the transaction they did with me. They would just win $650 instead of $1000.

In the long run, the way they behaved with me, will translate, in them not getting all the money they could get from me and actually transitioning it to their competitors. And the $350 they could have spent (and I strongly doubt that part costs them $350, more like $150), to win me as a customer for a long time, will be infinitely small compared to what they could have got, therefore what they lost.
So in regards to business techniques,...Not the smartest move Canon to maximize profit.

If I had a girlfriend that lied to me once, I was gone.
No turning back. No reason to. People that lie once will lie again and again and again.
The rules were clear in the beginning.

When I buy a camera for a lot of money and I do not use it and I do not put it through abnormal circumstances, I expect it to work every time. I do not care about excuses.
Same as I did not care what the girls had to say,.."I lied to you because",...Once trust it's gone it's gone!... and the life after becomes torture if you chose to continue,...so it's best to save both parties a lot of wasted energy.

Canon if you have a problem with condensation, and you want people to continue to buy your products, please make better cameras. The Technology exists to do so and it's not expensive, it just takes effort. Like having a decent camera on a phone, which everyone overlooked until it became a trend.

Also about professional trolls.
It is the biggest new thing in advertising.
There are a lot of companies with a comprehensive staff of, somewhat failed writers, operating many fake virtual identities that get hired to bail out bad products, be internet watch dogs, assassinate competitor's products or save celebrities from the public internet backlash when they do stupid things.
This is a multimillion dollar industry.

They are always easy to spot as they have funky uninspired and somewhat obvious names, they are extremely and unjustifiably active blog contributors, for someone that claims disinterest, and for the most part they do not have anything creative or intelligent to say, some of them personally attack the consumer who has a problem with the product they are paid to protect, and they never tackle the issue, others praise the manufacturer and talk about their great experiences with them, others recite from the latest commercial campaigns great stories of convenient and unverifiable greatness.

If this is the latest trend, why would Canon fall behind the latest advertising trend?!
Honesty? Fairness? Accountability?
Forget about it.

How about Rockwell, the biggest Nikon lover of all time, meticulously and suddenly reediting his strong- best in the world-opinions to reflect his new acquired love for Canon. Trust me, there are no more objective and unbiased product reviewers for a long time now. I know in detail how the companies buy them out. So as the old saying,... The thief is yelling the loudest "Catch the thief." Works the same for those who fart and quickly indignant, they blame others.

We live in the age where everything gets Sacrificed for Profit.
The Age where the only common denominator which everyone understands is making more and more money.
That is the only tool and explanation used to justify every single action or thought.
He, They, She ,Them,..were just trying to make more money.
Not cool, fellow friends.

For the real people involved in this,..I thank you all for your help.

 

[sanj]

Really,...it is not cool.
Because if that part really costs $350, then Canon makes no money on their cameras.
Probably the production price of a Canon 7D does not exceed $500.

I see that everyone here thinks Canon is great, no matter what.
Fact is, I have a few cameras,...all stored in identical conditions, none of them broke because of condensation.
Not the Nikon F5, Not the Nikon Fm3A, Not the NIKONOS V, Not The Fujifilm XT1, Not the Fujifilm 100T, Not The Canon Rebel XTi.
I guess condensation is not that bad inside my house.

Another thing is,.... When a camera is weather sealed,...You should be able to shoot with it in a rainforest and it should work fine because that is why you pay a ton of money for it.

It is very nice to see how someone has disinterested opinions about something that did not really happen to them.
If I would be mean,..I would say,...I hope this will happen to you soon, so I can return the liquid advice you gave me.
It is very important to be in someone else's shoes to understand their vantage point.
But I will not wish this on any of you because it is awful.

It is nothing funny when you pay $1500 for a professional weather sealed camera and 17 months later is unusable.
Then you pay another $350 to fix it and , as such, you end up paying $1850 for a camera that sell right now for $750.

When I will need to buy another camera, I will surely consider Canon at the top of my list.
I need a lot of cameras for a game of DODGECANON.
This game will consist in a random person throwing Canon cameras at another dude,...and the Dude is supposed to dodge them all.

Now, We live in a time where all major firms, hire professional writers with fake user names, to address negative reviews and reviewers in a very efficient manner.

Cannon Rumors seems like the perfect place to meet these guys.

I understood from all these opinions that it was my fault,.... and I already do apologize to myself,.....
...,for buying Canon.

Thank you for your time.

I believe in that too. BUT you must ALWAYS keep a lens attached on the camera. And a flash when the going gets wet. Did you store the camera with just the lens cap or a lens mounted on it? I think since Canon gave you a discount you should call this even and more on.