Canon EOS 5D Mark III Product Advisory

[javier]

Update Canon Japan April 14, 2012

※ "dark environment" is such a case are likely to be:.
1- If you have installed the body cap
2- If you attach the lens cap

This sound like they are saying, if you use the body cap or lens cap then "the displayed exposure value may change as a result of the AE sensor’s detection of light from the LCD panel." but at the same time you can not take a picture so the lcd light does not affect the image.

In another words they are trying to do nothing.

 

[marekjoz]

Update Canon Japan April 14, 2012

※ "dark environment" is such a case are likely to be:.
1- If you have installed the body cap
2- If you attach the lens cap

This sound like they are saying, if you use the body cap or lens cap then "the displayed exposure value may change as a result of the AE sensor’s detection of light from the LCD panel." but at the same time you can not take a picture so the lcd light does not affect the image.

In another words they are trying to do nothing.

Really funny info

It sounds ike:
the camera is not operating when:
1 - battery is discharged
2 - battery is charged but not in a camera

 

[javier]

Update Canon Japan April 14, 2012

※ "dark environment" is such a case are likely to be:.
1- If you have installed the body cap
2- If you attach the lens cap

This sound like they are saying, if you use the body cap or lens cap then "the displayed exposure value may change as a result of the AE sensor’s detection of light from the LCD panel." but at the same time you can not take a picture so the lcd light does not affect the image.

In another words they are trying to do nothing.

Really funny info

It sounds ike:
the camera is not operating when:
1 - battery is discharged
2 - battery is charged but not in a camera

Yes, you understand very clear my message.

 

[marekjoz]

Update Canon Japan April 14, 2012

※ "dark environment" is such a case are likely to be:.
1- If you have installed the body cap
2- If you attach the lens cap

This sound like they are saying, if you use the body cap or lens cap then "the displayed exposure value may change as a result of the AE sensor’s detection of light from the LCD panel." but at the same time you can not take a picture so the lcd light does not affect the image.

In another words they are trying to do nothing.

Really funny info

It sounds ike:
the camera is not operating when:
1 - battery is discharged
2 - battery is charged but not in a camera

Yes, you understand very clear my message.

Translation quote from the site:
"We are currently considering how to respond now. As soon as determined, will guide you at the Canon website."
And response will be like:
"In order to avoid this phenomenom, prior to making photo in described cases follow the procedure:
1. Remove the cap from the camera
2. Remove the cap from the lens"

Jeez, there are more serious problems in Japan to be solved right now...

 

[dcreisman]

Would this have to be a hardware fix where we'd have to send our camera's in, or could it be taken care of with a firmware update? Any thoughts? Sorry if someone already asked this, I didn't have time to read the entire thread.

 

[javier]

Would this have to be a hardware fix where we'd have to send our camera's in, or could it be taken care of with a firmware update? Any thoughts? Sorry if someone already asked this, I didn't have time to read the entire thread.

This reminds me iPhone 4 antenna.....

The light leak is a hardware problem so how you fix a hardware problem with a software update?
Like I said before the problem is the AE Sensor is getting too much light through LCD, View finder and lens. when you adjust your meter you are adjusting the meter with all that amount of light.
At the moment the camera take the picture just take the picture with the light coming through the lens and that is why the picture is underexpose.

 

[marekjoz]

Would this have to be a hardware fix where we'd have to send our camera's in, or could it be taken care of with a firmware update? Any thoughts? Sorry if someone already asked this, I didn't have time to read the entire thread.

This reminds me iPhone 4 antenna.....

The light leak is a hardware problem so how you fix a hardware problem with a software update?
Like I said before the problem is the AE Sensor is getting too much light through LCD, View finder and lens. when you adjust your meter you are adjusting the meter with all that amount of light.
At the moment the camera take the picture just take the picture with the light coming through the lens and that is why the picture is underexpose.

Someone suggested it already here: if camera knows if lcd is On or Off, it probably could be compensated with firmware. If camera doesn't know lcd light status then it's only fixable by hardware manipulation.

 

[esi32]

Re. Canon JP's response. As I keep saying, the meter appears to behave normally inside the specified operating range. The camera + a lens cap/body cap + the viewfinder blacked out is not a situation that occors inside the specified parameters for the operation of the meter. People keep ignoring that, but the reality is getting the meter to error inside the designed range requires a considerably high delta in light levels between the top LCD and the subject—and doesn't work on the backlight alone. I'm not convinced yet such a situation will actually happen in practice—hopefully I'll have some actual numbers on that sometime next week.

Someone suggested it already here: if camera knows if lcd is On or Off, it probably could be compensated with firmware. If camera doesn't know lcd light status then it's only fixable by hardware manipulation.

And as I already pointed out that doesn't work because light incident on the LCD, not just the backlight, will also affect the meter reading and the camera doesn't know that the light incident on the meter is actually light incident on the meter. A hardware fix is the only possible fix unless it's determined that the erroneous behavior is only see outside the designed range for the meter's operation.

 

[rlarsen]

I've been busy using my camera and didn't know it had a problem until I read it here. The product advisory has given people an opportunity to be mad about many things. A lot of people online are really mad about stuff.
Some believe Canon rushed the new camera, others are pissed they had to wait so long. Others want a bunch of new features as long as the price stays low. And why isn't it just like the new Nikon ? Some say they will never purchase Canon cameras again but visit this website every day.

I want to start using perfect cameras, can someone suggest a model or brand ?

For years I've driven Honda sedans. Great cars. Recently I received a recall notice for an airbag problem. I brought it to the dealer and they corrected it quickly at no charge. I appreciate the safety notification and the quick, friendly service, but I'm considering being mad. I spent a lot of money for that car and it should be perfect like a Toyota.

Canon may come up with a reasonable solution to this issue, and I may never hear of anyone having a serious problem with the camera, but I just might become mad anyway. If I send my camera in once in a while to be cleaned or for a new shutter I'll get by, but if there's any kind of recall, I'm switching to Nikon !

 

[dturano]

I've been busy using my camera and didn't know it had a problem until I read it here. "I havent responded to this thread, i like you own a 5dmk3. But this post drives me nuts, nothing personal but you start by saying you have been busy using your camera and didn't know it had a problem....? I should just assume this whole post is sarcasm and move on..... I read the whole post, I havent read any follow ups, just clicked on the newest response, saw this and almost got really upset. Either way, all the negative on this site on the 5dmk3 has driven me to buy a nikon, that new camera they invented that puts all others to shame, with the mega -pixels! I decided i needed to have the best with the least negative feedback, tomorrow i plan to buy a toyota. The product advisory has given people an opportunity to be mad about many things. A lot of people online are really mad about stuff.
Some believe Canon rushed the new camera, others are pissed they had to wait so long. Others want a bunch of new features as long as the price stays low. And why isn't it just like the new Nikon ? Some say they will never purchase Canon cameras again but visit this website every day.

I want to start using perfect cameras, can someone suggest a model or brand ?

For years I've driven Honda sedans. Great cars. Recently I received a recall notice for an airbag problem. I brought it to the dealer and they corrected it quickly at no charge. I appreciate the safety notification and the quick, friendly service, but I'm considering being mad. I spent a lot of money for that car and it should be perfect like a Toyota.

Canon may come up with a reasonable solution to this issue, and I may never hear of anyone having a serious problem with the camera, but I just might become mad anyway. If I send my camera in once in a while to be cleaned or for a new shutter I'll get by, but if there's any kind of recall, I'm switching to Nikon !

 

[prestonpalmer]

People Overreact.

 

[pd2002]

5d mark iii light leak

light leak with normal operation in sunlight

 

[dturano]

Is anyone actually mad at canon on a personal level? I know we live in the age of demanded customer satisfaction. Im happy they held shipments for now can posted the issue on there site, while they may have posted this issue they may be working on other issues. Some may say they rushed to market, others the issues are unacceptable, and some just nit pick to ride the bandwagon.

I personally feel for my needs, without shooting any comparable nikon or even the newest canon and upcoming that the 5dmk3 is a great piece of equipment and am a satisfied camera, what ever canon decides to resolve an issue that may or may not affect me I will consider sending it in for bringing it in for the adjustments or fix.

Would anyone have truly be happy with the new camera in this day and age? Canon comes out with te 5dmk3 with the newer more expensive 1d model on its tails, if canon only made one body i could see an uproar, the 5dmk3 is no entry level and i think we can agree it outperforms on a body level all entry level slrs. The 5dmk2 was flawed but can be argued the best wedding body around and before true 5dmk3 specs was touted and not overly criticized.

I think many expected 1 series int he new 5. Canon has to spread within levels, and tries to satisfy each audience within the appropriate group.

Some may say they responded because of a possible reputation issue, if that was the case they would have to recall and put out a different camera.

Canon waited a while for the next 5dmk3, years and the newest in my opinion is more advanced but to many for the time not enough.

I use my 5dmk3 to make money, like many on the site, for everyday shooting i use a simple p&s and at times grab the money maker because it does capture better images. I know others use pro dslrs for shooting there personal material which i dont take issue with, i find people spend more time analyzing, debating, complaining, & arguing than enjoying. Not all but a lot. Enjoy the new toy, realize it may or may not make you a better photographer, try different lens and techniques, dont blame the hardware but consider what you can change. If and when hardware is a defect be happy the manufacturer acknowledges an issue and await the opportunity to correct it and move on

 

[VirtualRain]

5d mark iii light leak

light leak with normal operation in sunlight

That would explain my consistent under exposures in direct sunlight!

 

[Etienne]

Some people are disappointed with Canon for releasing a 5DIII with a measurable, reproducible problem. That's reasonable. We want value and reassurance that the tool is as good as it could be.

The early adopters are inexplicably defensive and seem angry that anyone should expect the 5DIII not to leak light. If you're ok with a light leak, then carry on. Why the anger?

The issue has been identified and confirmed. Canon has acknowledged it, and we will soon see how they respond.

Personally I am glad that the community is very demanding. I will end up with a better product and responsive support from Canon.

 

[Viggo]

Have anyone tried setting the DOF button to switch between Ai Servo and One Shot? I aimed at the same spot, but the exposure varied from 1/500s to 1/800s when I switched af-mode. How the hell can that be?

It's not happening 100% of the subjects I shoot at, but 90% and it's 100% consistent at one subject when I push the switch...

 

[llcanon]

5d mark iii light leak

light leak with normal operation in sunlight

This is NOT a test under "normal operation". I bet the lens cap was on or the person was pointing the camera to an "extremely dark" object under the sunlight (maybe it is the lens cap? . Just note the aperture and shutter speed.

I just couldn't believe the light leaking through the LCD would exceed the light coming through the lens during normal shooting conditions (other than the "extremely dark environments").

Has anyone really detected any exposure difference when shooting under the direct sunlight? If so, can you please share a few photos of the exposure display? I did the tests and didn't see any real issue. I look forward to esi32's testing results next week.

 

[macrodust]

Have anyone tried setting the DOF button to switch between Ai Servo and One Shot? I aimed at the same spot, but the exposure varied from 1/500s to 1/800s when I switched af-mode. How the hell can that be?

It's not happening 100% of the subjects I shoot at, but 90% and it's 100% consistent at one subject when I push the switch...

I have set the DOF button on my 5DIII in the same way and stumbled across this very issue the other day. However, the exposure only changes when in evaluative metering mode. I have not been able to find the exact answer to why this is, but when googling it, I found that this has also been the case for previous canon models and therefore likely not a problem. It could have something to do with how the camera interprets subject/background differently between the to AF modes when it's set to evaluative metering. I'd appreciate a better explanation as well, but I don't believe it's a problem with our cameras.

 

[Viggo]

Have anyone tried setting the DOF button to switch between Ai Servo and One Shot? I aimed at the same spot, but the exposure varied from 1/500s to 1/800s when I switched af-mode. How the hell can that be?

It's not happening 100% of the subjects I shoot at, but 90% and it's 100% consistent at one subject when I push the switch...

I have set the DOF button on my 5DIII in the same way and stumbled across this very issue the other day. However, the exposure only changes when in evaluative metering mode. I have not been able to find the exact answer to why this is, but when googling it, I found that this has also been the case for previous canon models and therefore likely not a problem. It could have something to do with how the camera interprets subject/background differently between the to AF modes when it's set to evaluative metering. I'd appreciate a better explanation as well, but I don't believe it's a problem with our cameras.

Thanks! Very strange indeed...

 

[Bosman]

I've been busy using my camera and didn't know it had a problem until I read it here. The product advisory has given people an opportunity to be mad about many things. A lot of people online are really mad about stuff.
Some believe Canon rushed the new camera, others are pissed they had to wait so long. Others want a bunch of new features as long as the price stays low. And why isn't it just like the new Nikon ? Some say they will never purchase Canon cameras again but visit this website every day.

I want to start using perfect cameras, can someone suggest a model or brand ?

For years I've driven Honda sedans. Great cars. Recently I received a recall notice for an airbag problem. I brought it to the dealer and they corrected it quickly at no charge. I appreciate the safety notification and the quick, friendly service, but I'm considering being mad. I spent a lot of money for that car and it should be perfect like a Toyota.

Canon may come up with a reasonable solution to this issue, and I may never hear of anyone having a serious problem with the camera, but I just might become mad anyway. If I send my camera in once in a while to be cleaned or for a new shutter I'll get by, but if there's any kind of recall, I'm switching to Nikon !

I'm taking this as being a joke right?