Canon lack of innovation

[Loswr]

True, but how about supporting the mechanics, at least? I mean, we'd all understand if Canon came clean and said, "Look, boys, the optical elements in your lenses contain lead. So, if you damage the elements, then you're up chocolate creek without a popsicle stick. But if the USM motor goes, by all means send it in for repairs."

Sure, that makes sense.

Customer: "I dropped my 28-70L, can you fix it?"

Canon: "We might be able to fix it, we might not, we're just not sure. You see, we only partly support that old lens, so we have a few parts laying around for it, but others we don't have and can't get. It's a total crapshoot."

Customer: "But if I send it in, you'll tell me if you can fix it?"

Canon: "Sure, we'd be happy to evaluate the lens, knowing full well there's a chance we cannot fix the lens at all. We're a compassionate and understanding company, we love to do things like absorbing those labor costs to help out our wonderful customers. Oh wait, sorry - new policy in place, we can't do freebies anymore. So, we're going to charge you a 1,500ZAR evaluation fee to provide a service estimate. In the event that you choose to complete the repair, that fee will be applied to the final cost. If you choose not to have the lens repaired, or if we cannot repair the lens because it turns out we no longer have the necessary parts available, we keep the fee and send you back the broken lens. Oh, you have to prepay the shipping, too."

Now, are you a happy customer?

 

[Sella174]

...

Now, are you a happy customer?

Here's a free tip: Don't ever become a public relations person.

 

[Sella174]

...

...

But I really like how you totally ignore ...

Gosh! Erm, in this case, does Canon offer a recycling service, like HP does with cartridges?

 

[Loswr]

...

Now, are you a happy customer?

Here's a free tip: Don't ever become a public relations person.

Don't worry, no danger of that… 8)

 

[Sella174]

Gosh! Erm, in this case, does Canon offer a recycling service, like HP does with cartridges?

OK, so in some countries apparently ... and in the USA the customer actually has to pay Canon $6 to have lens recycled. I have to pay them because they put lead in the product they sold to me ... and now they don't even want to accept responsibility for their own act by recycle the product for free! Boy, talk about mercenary!

 

[Diko]

So from what I've just understood Neuro is no longer a neuro academic, but a farmer who refuses to be a PR. On the other hand Stella refuses to admit that the next 1Dx could be with a Foveon sensor even though Canon has filed such a patent. And worst of it all my precious 24-70 f2.8L is no longer supported. Did I missed something aside from the refrigirator engineer and the Rockwell guy?
Ah yes - I hate tablets and I am in phase one according to Schoppenhauer

 

[Sella174]

Did I missed something ... ?

The blue bunnies.