Canon Responds to Rebel T6i/T6s Sensor Issue With Service Advisory

[Canon Rumors Guy]

This notice is to proactively inform our customers of the phenomenon described below along with Canon’s support actions. We value the trust our customers have placed in us, and we are dedicated to continuously improving product quality as well as delivering industry-leading service and support. We offer our sincerest apologies to any customer who may be inconvenienced.</p>
<p><strong>Phenomenon</strong>

In some units of the models listed below, the following phenomenon may occur due to irregularities on an optical layer located in front of the image sensor:</p>
<p>White spots may exist on the optical layer which may result in the appearance of dark circular patterns on the captured image under certain shooting conditions.</p>
<p><strong>Affected Products</strong>

The phenomenon described above may occur in cameras whose first and second digits of the serial number are as set forth below.</p>
<blockquote><p><em>Identification Procedure:</em>

Serial Number: [XXnnnnnnnnnn]

EOS Rebel T6s: If “XX” is “01” or “02”, the phenomenon described above may occur.

EOS Rebel T6i: If “XX” is “01” or “02”, the phenomenon described above may occur.

“n” represents any digit.</p></blockquote>
<p>NOTE: If the battery cover contains the marking illustrated below, the camera is NOT affected by the phenomenon described above even if the first and second digits of the serial number are of the numbers mentioned above.</p>
<p><a href="http://www.canonrumors.com/wp-content/uploads/2015/05/T6i-mark.jpg"><img class="alignnone wp-image-20253 size-full" src="http://www.canonrumors.com/wp-content/uploads/2015/05/T6i-mark.jpg" alt="T6i-mark" width="571" height="188" /></a></p>
<p><strong>Support</strong>

Potentially affected cameras will be inspected and affected units will be repaired free of charge.

We are developing a solution and will inform you as soon as it is available.</p>
<p>Canon EOS Rebel T6s: tbd

Canon EOS Rebel T6i: tbd</p>
<p>This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

If you have not already done so, please register your Canon EOS Rebel T6s or your Canon EOS Rebel T6i. By registering, we will be able to notify you via email about future announcements.</p>

 

[neuroanatomist]

Re: Canon Japan Responds to Rebel T6i/T6s Sensor Issue

Thumbs nose at those who suggested Canon would deny and obfuscate on this issue.

 

[danski0224]

No product announcement for a T610i/T610s?

Oh, wrong manufacturer...

;D

 

[Tugela]

Re: Canon Japan Responds to Rebel T6i/T6s Sensor Issue

Thumbs nose at those who suggested Canon would deny and obfuscate on this issue.

No one suggested that except you, lol

 

[neuroanatomist]

...it might take some time before we hear from them on the issue.

Lol, indeed. It took four whole days.

 

[RLPhoto]

Good job canon.

 

[zlatko]

Re: Canon Japan Responds to Rebel T6i/T6s Sensor Issue

Thumbs nose at those who suggested Canon would deny and obfuscate on this issue.

No one suggested that except you, lol

On April 30th a Leica fan site wrote: "Knowing Canon as we do, we'd be surprised if they publicly acknowledge the issue."

Today they were "pleasantly surprised" that Canon issued a service advisory on this.

I'm not surprised.

 

[nutcaser]

It reminds me of the olds days of buying an automobile. It was never a smart idea to buy the the first issues of a new model. Good to wait a year or so to work out the bugs. Automobiles have progressed to where those concerns are minimal. Looks like cameras are going backwards.

 

[Luds34]

It reminds me of the olds days of buying an automobile. It was never a smart idea to buy the the first issues of a new model. Good to wait a year or so to work out the bugs. Automobiles have progressed to where those concerns are minimal. Looks like cameras are going backwards.

I don't know, I'd argue it is still true today. Probably not major issues like anything with the powertrain, but minor annoyances or features that were not always well thought out. One example, over thinking the heated seats and tying it into the climate control. Well guess what, some people like to use the heated seats even in the summer... sore back.

On topic it is nice to see Canon acknowledging and dealing with the issue. It seems fairly wide spread and serious so I don't know why anyone is surprised. Probably would have looked far far worse to ignore.

 

[3kramd5]

Do they put marks like these as a matter of course to easily distinguish between production runs? Or is it an indicator they add to cameras produced after a known manufacturing issue has been corrected?

 

[zlatko]

Do they put marks like these as a matter of course to easily distinguish between production runs? Or is it an indicator they add to cameras produced after a known manufacturing issue has been corrected?

It's the latter. The mark is only for an affected camera that's been corrected. For production runs they distinguish them with serial numbers.

 

[3kramd5]

Do they put marks like these as a matter of course to easily distinguish between production runs? Or is it an indicator they add to cameras produced after a known manufacturing issue has been corrected?

It's the latter. The mark is only for an affected camera that's been corrected. For production runs they distinguish them with serial numbers.

ah, so it means the camera has had post-production rework? That makes sense. Thanks.

 

[zlatko]

Do they put marks like these as a matter of course to easily distinguish between production runs? Or is it an indicator they add to cameras produced after a known manufacturing issue has been corrected?

It's the latter. The mark is only for an affected camera that's been corrected. For production runs they distinguish them with serial numbers.

ah, so it means the camera has had post-production rework? That makes sense. Thanks.

Yes, but I'm pretty sure it's only for a camera that a customer has sent in for repair. The mark later helps the customer in case they decide to resell the camera. It means the camera won't have to be sent in for that particular service because it's already been done.

At the factory, a different production run gets a different batch of serial numbers. This way they can identify the affected vs. non-affected cameras in the service advisory. At least that's how it's been in the past.

 

[mb66energy]

Do they put marks like these as a matter of course to easily distinguish between production runs? Or is it an indicator they add to cameras produced after a known manufacturing issue has been corrected?

It's the latter. The mark is only for an affected camera that's been corrected. For production runs they distinguish them with serial numbers.

ah, so it means the camera has had post-production rework? That makes sense. Thanks.

Yes, but I'm pretty sure it's only for a camera that a customer has sent in for repair. The mark later helps the customer in case they decide to resell the camera. It means the camera won't have to be sent in for that particular service because it's already been done.

At the factory, a different production run gets a different batch of serial numbers. This way they can identify the affected vs. non-affected cameras in the service advisory. At least that's how it's been in the past.

Perhaps Canon has informed dealers not to sell potentially affected cameras and send them back to a Canon service in larger badges to make it easier to repair the cameras instead disappointing customers with potentially buggy cameras?

 

[captainkanji]

That's a pretty fast reply. They could have wait a year without acknowledging any problems and released a new model to fix it. ;D

 

[Ebrahim Saadawi]

Well that was fast...

 

[YuengLinger]

Do they put marks like these as a matter of course to easily distinguish between production runs? Or is it an indicator they add to cameras produced after a known manufacturing issue has been corrected?

It's the latter. The mark is only for an affected camera that's been corrected. For production runs they distinguish them with serial numbers.

Alternatively, the mark could be put on cameras that had zero issues but had those production numbers. The marked cameras may not have been "affected" at all. For "affected" marked cameras to be already out in the wild, that would be some very fast sensor swapping, so I think inspected and cleared is more likely.

 

[neuroanatomist]

For "affected" marked cameras to be already out in the wild, that would be some very fast sensor swapping, so I think inspected and cleared is more likely.

Or...Canon knew about the problem for a while before it became publicly/commonly known.

 

[YuengLinger]

For "affected" marked cameras to be already out in the wild, that would be some very fast sensor swapping, so I think inspected and cleared is more likely.

Or...Canon knew about the problem for a while before it became publicly/commonly known.

Inescapable logic--as always, n.

 

[Marsu42]

NOTE: If the battery cover contains the marking illustrated below, the camera is NOT affected by the phenomenon described above even if the first and second digits of the serial number are of the numbers mentioned above.

Interesting - so it seems they already have some way set up to marked fixed product batches, as if they knew something has to go wrong sooner or later with the new Rebels (no such marker pits on my 6d) :->