Canon to Fix ‘R5 Freeze’ Issue in Firmware

[entoman]

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Clicked on the link to camnostic. I didn't know this site existed until you took over the reigns at CR. Camnostic is a superb site and I'd urge everyone here to check it out, if they haven'y already done so. The R3 review is by a long way the most intelligent and useful review I've read anywhere!

 

[Refraction]

Can you describe how exactly the AF got crippled?

EDIT: ignore that please. I just read some of your posts.

I did not have eye AF issues with 1.5.0 but I shot only static subjects using 24-70 and 85 1.2 indoors.

The AF has been amazing for picking up subjects in busy scenes and holding onto them. Busy, not necessarily fast paced. 95% of what we do is wedding photography and videography and the difference between 1.4 and 1.5 is major. If I was not able to dial it back, I would be seriously considering a change of equipment. My theory is that it is no coincidence the change happened at the same time the R3 was released. If the R5 had worse AF than the R3 I would have to consider an upgrade (or a move to Sony)

 

[Loswr]

My theory is that it is no coincidence the change happened at the same time the R3 was released. If the R5 had worse AF than the R3 I would have to consider an upgrade (or a move to Sony)

You might want to consider upgrading your headwear.

 

[Mt Spokane Photography]

My R5 has never frozen, and no focus issues. I tend to use it in closer to the out of the box settings, except for using FTP to immediately download images. I do have a few options saved. I probably just don't use it enough to see the issue.

 

[Refraction]

You might want to consider upgrading your headwear.

View attachment 202471

Dont be a dick.

 

[entoman]

My R5 has never frozen, and no focus issues. I tend to use it in closer to the out of the box settings, except for using FTP to immediately download images. I do have a few options saved. I probably just don't use it enough to see the issue.

I think it would be advisable, for people who are having *serious* issues with freezing, to keep the camera as close to factory settings as possible, until firmware is available to fix the problem. But for most people the freezes seem to be a fairly rare occurrence and they'll probably be happy to keep any minor customisations they've made.

 

[tron]

Weather was not excellent today so I chose to do other things in order to have spare time another weekend. So R5's AF behaviour with 1.4.0 remains to be seen but tests seem encouraging. As I mentioned before I have no lockups up to now in all firmware releases (starting from the original one).

I want it to be top shape because I am amazed with the IQ and IS of RF100-500. In the Spring the zoom and close focusing ability will make this lens very versatile (birds, flowers, flowers with flying ... visitors, etc).

 

[AlanF]

Weather was not excellent today so I chose to do other things in order to have spare time another weekend. So R5's AF behaviour with 1.4.0 remains to be seen but tests seem encouraging. As I mentioned before I have no lockups up to now in all firmware releases (starting from the original one).

I want it to be top shape because I am amazed with the IQ and IS of RF100-500. In the Spring the zoom and close focusing ability will make this lens very versatile (birds, flowers, flowers with flying ... visitors, etc).

I couldn't believe it when I found that the 100-500mm rivals the 500PF prime for IQ, and its IS is in a different league. What's more, it holds up with extenders.

 

[Loswr]

Dont be a dick.

Don’t post nonsensical bullish!t. Given that Canon added new R3 AF features to the R5, it seems very farfetched to think they intentionally hampered the performance of the R5 in order to boost R3 sales. Could there be coding errors leading to problems? Of course. But please, sell your asinine conspiracy theories somewhere else. I’m sure if you’re Qlever, you can find people who’ll swallow that tripe.

 

[definedphotography]

I've not had any lockup issues with my R5 in about a year of use. Fingers crossed it stays that way.
Also, not updated to 1.5 firmware given all the talk about focus issues. Hopefully the upcoming FW sorts both issues out.

 

[AlanF]

I've not had any lockup issues with my R5 in about a year of use. Fingers crossed it stays that way.
Also, not updated to 1.5 firmware given all the talk about focus issues. Hopefully the upcoming FW sorts both issues out.

I've had only one minor freeze, or maybe it was two, in 56,000 shots, and it just required switching off and on. It has not frozen since upgrading to 1.5.

 

[jeffa4444]

Not had any issues on my R6 running 1.5 thus far. However I would like to see some improvements in Animal AF as in contrasty conditions the AF loses focus on the eye when tracking and seems locked on the background and you have to zoom out to get focus again.

 

[starforgedape]

Bought an R5 this year, came with 1.5 by default. Multiple freeze/crash on the maiden voyage.
Got a replacement still crashed. Updated it to 1.5.1 as advised, and still got a freeze. Returned it. Great camera, AF, IQ--love it. But this is Canon, and it's a $4000 camera.

I contacted support and they told me to send it to them and they'll have a look. It's not even a week old--they should replace it immediately. I know there is a supply chain issue and I have this maybe irrational theory that not all cameras are getting the standard chip or processor that is why there are some cameras that are having issues.

I know most people probably don't have issues with the R5--but this issue exists. And I also see that it is present in the R3 as well.

This is unacceptable especially for wildlife/bird photographers. Canon has to get their SHIZ together.

 

[gbc]

Just curious if you’re using the Canon EF to R adapter, or a 3rd party version? Also what version of the 24-70?

I was using two different Canon adapters, one with the control ring and one without, on both an R5 and an R. It was the 24-70L ii. Eventually the problem just went away, but it persisted for a couple weeks. Not sure what happened or what changed to make it stop. Of course, this was after I panic-bought a refurbed RF 24-70, which... I was kinda looking for excuse to buy anyway. Maybe I subconsciously poured some sand into the old lens...

 

[tron]

I was using two different Canon adapters, one with the control ring and one without, on both an R5 and an R. It was the 24-70L ii. Eventually the problem just went away, but it persisted for a couple weeks. Not sure what happened or what changed to make it stop. Of course, this was after I panic-bought a refurbed RF 24-70, which... I was kinda looking for excuse to buy anyway. Maybe I subconsciously poured some sand into the old lens...

The problem stopped because it served its purpose: You bought an RF lens

 

[tron]

On the other hand my R5 had focusing issues with an RF lens and it was fine with an EF plus teleconverter plus adaptor. Go figure!

But I took my revenge! I downgraded the firmware

 

[vjlex]

I had about 3 or 4 lockups today on firmware 1.5.1. I installed it today before the shoot. Each time it was a Card 2 freeze (SD card, right?). Turning the camera on and off didn't fix it; only after removing the battery 1-2 times did it resume normal shooting.

I was shooting indoor portraits today with the RF 85mm. Something I noticed was that the lockup usually seemed to happen when there was a lull between shooting, when I was directing the subject or changing the position I was shooting from. Also, I noticed that the red light indicating that it was writing to card seemed to stay on longer than I remember. I think I need to reformat my card (Lexar Professional SDXC 128gb 2000x). Maybe it has something to do with the fact that I am writing RAW+JPEG to both cards (I meant to change it to one format to each card, but forgot).

As far as focusing goes, it did seem a bit better than I remember from previous shoots. But that may be because I'm using RF lenses now instead of adapted EF.

 

[Mt Spokane Photography]

I had about 3 or 4 lockups today on firmware 1.5.1. I installed it today before the shoot. Each time it was a Card 2 freeze (SD card, right?). Turning the camera on and off didn't fix it; only after removing the battery 1-2 times did it resume normal shooting.

I was shooting indoor portraits today with the RF 85mm. Something I noticed was that the lockup usually seemed to happen when there was a lull between shooting, when I was directing the subject or changing the position I was shooting from. Also, I noticed that the red light indicating that it was writing to card seemed to stay on longer than I remember. I think I need to reformat my card (Lexar Professional SDXC 128gb 2000x). Maybe it has something to do with the fact that I am writing RAW+JPEG to both cards (I meant to change it to one format to each card, but forgot).

As far as focusing goes, it did seem a bit better than I remember from previous shoots. But that may be because I'm using RF lenses now instead of adapted EF.

Do a low level format. You can also run a check for bad sectors on the card.

 

[unfocused]

Do a low level format. You can also run a check for bad sectors on the card.

Why a low level format?

Never mind. I just did a quick search and learned something. I always thought "low level" meant it was less of a format than normal formatting and I now see that "low level" is actually a more thorough formatting that erases everything on the card. Learn something new all the time. Seems strange though why "low" is more than standard.

 

[vjlex]

Do a low level format. You can also run a check for bad sectors on the card.

Do you think it's better to format in camera or on the computer?