Disappointed in Amazon 5D Mark III Preorder

[SeanNY]

They're trickling out. My Body Only order from Amazon just now arrived from UPS. Charging the battery atm.

Order placed: March 2, 6:51am Pacific
Shipping notification received: March 22, 10:31am Pacific
Shipped from the Fernley, NV distribution center to Sacramento, CA
Delivery: March 23, 2:40pm Pacific

Can you please provide us your packaging slip? I want to show it to the Amazon CS cuz they keep saying it's not release yet and they haven't have any yet.

Agreed. A senior Amazon representative swore to me yesterday that they had not shipped a single unit. I asked her to repeate that twice. She said she was absolutely sure they had received none from Canon and had not shipped any. I told her people on blogs were saying they got theirs but she was very clear that this is untrue.

I ordered my camera 2:30 am PST on March 2nd (body only). I am so pissed off with Amazon I am pulling all my business forever. I don't mind waiting if necessary but lies really bother me.

By the way, she said they will not be shipping any cameras at all to anyone anytime soon. She said she estimates their first shipments will ne May 2nd.

 

[jmp2000]

Couple of things, I ordered on March 2nd and no word yet on delivery yet.

My gripe with Amazon is the fact they can tell me when. I don't care if its a week , 10 days or whatever just tell me. The fact that I have a order for $3500 with someone who can't give me any details is what angers me. I work on the supply side of the distribution chain and they know when they are getting product so I know they are flat out lying to us on delivery. If they really have no clue they would not have any customers.

Also if you complain to Amazon, ask for them to overnight your shipment at their expense. I had it done without any major complaining and they just changed my order.

If you need one, buy DIRECT from Canon. They say they are shipping on MONDAY. I would but to me paying a extra $300 in California sales taxes is not worth the wait.

By the way, Amazon did just lose a customer for life. Once I get this body shipped I'm done with them.

 

[stevestrange]

I ordered from Amazon late in the day on 3/2, Bay Area. Status has changed to "shipping soon" this morning, but no email yet.

 

[iso79]

I'm glad I canceled my preorder and saved $300 bucks ordering from Crutchfield.

 

[willhuff.net]

I put my order in around 6pm on March 2nd. Based off what people who ordered earlier were saying about May delivery I decided to look around. I searched for "camera" on google maps in the metro areas close to my state and found a store that will be shipping it to me on Monday.

Many of the local stores were sold out, but I think if you keep calling you can find one.

 

[RC]

They're trickling out. My Body Only order from Amazon just now arrived from UPS. Charging the battery atm.

Order placed: March 2, 6:51am Pacific
Shipping notification received: March 22, 10:31am Pacific
Shipped from the Fernley, NV distribution center to Sacramento, CA
Delivery: March 23, 2:40pm Pacific

Can you please provide us your packaging slip? I want to show it to the Amazon CS cuz they keep saying it's not release yet and they haven't have any yet.

Agreed. A senior Amazon representative swore to me yesterday that they had not shipped a single unit. I asked her to repeate that twice. She said she was absolutely sure they had received none from Canon and had not shipped any. I told her people on blogs were saying they got theirs but she was very clear that this is untrue.

I ordered my camera 2:30 am PST on March 2nd (body only). I am so pissed off with Amazon I am pulling all my business forever. I don't mind waiting if necessary but lies really bother me.

By the way, she said they will not be shipping any cameras at all to anyone anytime soon. She said she estimates their first shipments will ne May 2nd.

Just maybe she is telling the truth and the warehouse she is looking at which services your area for this item does not have stock. I notice my amazon orders come from lots of different warehouses. Even photo gears comes from different WHs.

 

[bernynhel]

But Amazon always a. sucks b. lies c. doesn't give a **** what we're goin through so why commit to "never doing business with them again" when you may want to save $200 -300 in sales tax on the next big thing? It's about like declaring to the freeway you hate commuting on every day you'll never drive on it again. But since its Amazon, everyone automatically gets an unlimited, multi-use back that **** up pass on saying "Good-bye forever, Amazon!" , anyway, just so you know.

 

[RC]

But Amazon always a. sucks b. lies c. doesn't give a **** what we're goin through so why commit to "never doing business with them again" when you may want to save $200 -300 in sales tax on the next big thing? It's about like declaring to the freeway you hate commuting on every day you'll never drive on it again. But since its Amazon, everyone automatically gets an unlimited, multi-use back that **** up pass on saying "Good-bye forever, Amazon!" , anyway, just so you know.

... and you chose this as your first post on CR? . Might have been better on Amazon.com

 

[jmp2000]

But Amazon always a. sucks b. lies c. doesn't give a **** what we're goin through so why commit to "never doing business with them again" when you may want to save $200 -300 in sales tax on the next big thing? It's about like declaring to the freeway you hate commuting on every day you'll never drive on it again. But since its Amazon, everyone automatically gets an unlimited, multi-use back that **** up pass on saying "Good-bye forever, Amazon!" , anyway, just so you know.

... and you chose this as your first post on CR? . Might have been better on Amazon.com

Your right but I never had a problem with them until now. I ended up cancelling and ordering from out of state retailer who had it in stock and is only a day away with FedEx Ground.

 

[Nick888]

GREAT NEWS!!! My credit card show up the charge and status changed to "shipping soon". I guess Amazon start to have stock. I preordered body only on March 1 around 9:00 PST

They're trickling out. My Body Only order from Amazon just now arrived from UPS. Charging the battery atm.

Order placed: March 2, 6:51am Pacific
Shipping notification received: March 22, 10:31am Pacific
Shipped from the Fernley, NV distribution center to Sacramento, CA
Delivery: March 23, 2:40pm Pacific

Can you please provide us your packaging slip? I want to show it to the Amazon CS cuz they keep saying it's not release yet and they haven't have any yet.

Agreed. A senior Amazon representative swore to me yesterday that they had not shipped a single unit. I asked her to repeate that twice. She said she was absolutely sure they had received none from Canon and had not shipped any. I told her people on blogs were saying they got theirs but she was very clear that this is untrue.

I ordered my camera 2:30 am PST on March 2nd (body only). I am so pissed off with Amazon I am pulling all my business forever. I don't mind waiting if necessary but lies really bother me.

By the way, she said they will not be shipping any cameras at all to anyone anytime soon. She said she estimates their first shipments will ne May 2nd.

Just maybe she is telling the truth and the warehouse she is looking at which services your area for this item does not have stock. I notice my amazon orders come from lots of different warehouses. Even photo gears comes from different WHs.

 

[MeHoo]

My observation:

Proofread your messages before you send them. I read you as an annoying teenager when I read that message, or at best, someone who wrote it on their phone and the autocorrect messed up a few words. Emotionally driven messages hardly ever warrant a response; be lucky you even received one.

My issue:

I pre-ordered 6-12 hours before other people who were receiving theirs while mine had no ETA. We (this community) later figure out (best we can) that this has to do with individual proximity to the warehouses that have stock. This is wrong. "First come, first serve" shouldn't take a back seat to Amazon wanting to save on overnight shipping from one location in the country to another. Wrong. Also, to have the big giant's customer service team tell me and many others that the camera is not in fact released yet, as they are concurrently shipping thousands of them to people who have pre-ordered them is also wrong.

I won't be pre-ordering anything from them again.

That being said, I ordered it from a third party on Amazon and will receive mine Tuesday. I paid a tiny bit more for shipping. When Amazon's third party sellers can ship the camera faster, and with more information, than they can themselves, things are pretty messed up, you have to admit.

So while I dislike the way this was handled, are you really surprised? That being said B&H and Adorama hardly handled things properly either IMO. This whole launch was terrible. I received one of the very first 7D's at launch and had no problems whatsoever getting mine, first shipment.

Canon surely also screwed up. Body only was second place to the kit. I think that's like a retailer telling you the camera is out of stock unless you buy their kit with two lenses and filters! It's crap. They obviously have the camera in stock otherwise the kit wouldn't be an option. Should be illegal.

All in all this launch was FUBAR'd and everyone needs to learn from the mistakes they ALL made. In the Canon vs. Nikon battle, things like this get noticed. Whether the product is great or not is irrelevant if they can't get it into people's hands effectively. This happens anytime a new game console ships and stock is severely limited. Poor publicity.

My closing comments: Nothing will change. This is the way the broken machine operates.

 

[Fatalv]

My observation:

Proofread your messages before you send them. I read you as an annoying teenager when I read that message, or at best, someone who wrote it on their phone and the autocorrect messed up a few words. Emotionally driven messages hardly ever warrant a response; be lucky you even received one.

My issue:

I pre-ordered 6-12 hours before other people who were receiving theirs while mine had no ETA. We (this community) later figure out (best we can) that this has to do with individual proximity to the warehouses that have stock. This is wrong. "First come, first serve" shouldn't take a back seat to Amazon wanting to save on overnight shipping from one location in the country to another. Wrong. Also, to have the big giant's customer service team tell me and many others that the camera is not in fact released yet, as they are concurrently shipping thousands of them to people who have pre-ordered them is also wrong.

I won't be pre-ordering anything from them again.

That being said, I ordered it from a third party on Amazon and will receive mine Tuesday. I paid a tiny bit more for shipping. When Amazon's third party sellers can ship the camera faster, and with more information, than they can themselves, things are pretty messed up, you have to admit.

So while I dislike the way this was handled, are you really surprised? That being said B&H and Adorama hardly handled things properly either IMO. This whole launch was terrible. I received one of the very first 7D's at launch and had no problems whatsoever getting mine, first shipment.

Canon surely also screwed up. Body only was second place to the kit. I think that's like a retailer telling you the camera is out of stock unless you buy their kit with two lenses and filters! It's crap. They obviously have the camera in stock otherwise the kit wouldn't be an option. Should be illegal.

All in all this launch was FUBAR'd and everyone needs to learn from the mistakes they ALL made. In the Canon vs. Nikon battle, things like this get noticed. Whether the product is great or not is irrelevant if they can't get it into people's hands effectively. This happens anytime a new game console ships and stock is severely limited. Poor publicity.

My closing comments: Nothing will change. This is the way the broken machine operates.

+1

 

[randplaty]

Mine has finally changed to "Shipping Soon." I honestly think they're shipping mine later just because I selected overnight shipping.

 

[briami]

Mine has finally changed to "Shipping Soon." I honestly think they're shipping mine later just because I selected overnight shipping.

Same with mine... I am patiently waiting for the email that it is shipped...

 

[Nick888]

Mine said "shipping soon" all day on Saturday 3/24 but they changed it back to "not yet shipped" on Sunday 3/25. Also a 3499.00 charge showed on my credit card. but when I called the CS, they still give me the same answer "this item has not been released yet, will sent you an email when we shipped." Does happened to anyone?

Mine has finally changed to "Shipping Soon." I honestly think they're shipping mine later just because I selected overnight shipping.

Same with mine... I am patiently waiting for the email that it is shipped...

 

[Veraxus]

Pretty much the same story as everyone else.

I have a kit on order and absolutely no word at all on a ship date. I'm willing to give a few days since I can save a pretty penny by ordering through Amazon.

This is my first pro-grade SLR purchase. I love the idea of being able to use one device for broadcast quality video and still photography. I passed on the 7D because, frankly, I just don't want a crop-frame camera... and I'm not impressed at all with the AF and video functionality of the mk-ii - so I've been patiently waiting for Canon to release a 5D successor with the 7D's improvements.

A few extra days won't kill me, but man does it sting knowing that the camera is out there, available, and people are using it... and I have no idea when to expect mine. Ah well. I'll give it a day or two. If I don't have a timely date by then, I'll start looking for alternatives (I bookmarked a couple sites mentioned in this thread - but they seem to be sold out already)

 

[beckstoy]

Bailed on those losers at Amazon and called up Adorama. Had the kit in stock (11 left, btw, as of 1 hour ago). Bought it and Canceled that Amazon nonsense!

So excited...

Bummed about Amazon! I'll probably keep buying memory cards and other little things from them, but I'll leave the big purchases to better companies.

 

[MillerTime]

I too gave up on Amazon. I had pre-ordered right away. No one at Amazon could tell me where I was in the list or even if they had cameras in stock. Last Friday, I saw Buy.com had both the kits and camera body only in stock. Ordered a body only and just got it today (Monday). Life is good again. Sorry amazon. Now I am waiting for the new 24-70 IS II to become available. Then my life will be complete.

 

[stevestrange]

I gave up, too. Pre-ordered on the very first day. Not a peep from Amazon.

 

[NickCat]

I've been a long time Amazon customer... since way back when they started only with text books in my college years.

I've been a prime member for as long as they've had the program. And I make the majority of my purchases through Amazon... from groceries, to electronics and everything in between. Spending a significant amount of money every year with them.

I have bought numerous things on pre-order from them in the past and never had a single issue...

BUT THIS is the biggest slap in the face from them I've ever dealt with.

It won't stop me from ordering from them in the future... but I simply don't understand why they have handled this pre-order so poorly. I understand it's been confusing with both bodies coming out at the same time... but this has been plain ridiculous.

That all said... I saw Best Buy said they had the bodies in stock and available for shipping or in store pick up. So I placed an order for one... said it won't be available for pickup until 4/2... so we'll see which arrives first.