EOSR5ii - sensor jumping

[Mikehit]

When photographing birds in flight (continuous focus, tracking, burst mode), the sensor will occasionally jump, and make a 'clunk' sound. Any images in this part of the sequence are blurred (shutter speed below 1/1000) or the subject is massively displaced in the image.
Has anyone heard of this issue before?

 

[koenkooi]

I've seen a 'jump' in the EVF when the IBIS/ILIS runs out of travel and resets, but I haven't noticed a clunking sound when that happens. Does your lens have a panning mode (e.g. IS mode 2) available?

 

[Mikehit]

I've seen a 'jump' in the EVF when the IBIS/ILIS runs out of travel and resets, but I haven't noticed a clunking sound when that happens. Does your lens have a panning mode (e.g. IS mode 2) available?

Sorry for the long time to reply.
The lens does have a mode 2 - I have been running it on Mode 1. Do you think that will make a difference?

 

[Quack]

When photographing birds in flight (continuous focus, tracking, burst mode), the sensor will occasionally jump, and make a 'clunk' sound. Any images in this part of the sequence are blurred (shutter speed below 1/1000) or the subject is massively displaced in the image.
Has anyone heard of this issue before?

Definitely sounds like a return or exchange is warranted. if possible.

 

[koenkooi]

Sorry for the long time to reply.
The lens does have a mode 2 - I have been running it on Mode 1. Do you think that will make a difference?

Using mode 2 for panning made a huge difference on my RF100-500 when it was just released, but after a few firmware updates to both the lens and body, I'm in mode 1 all the time.

 

[AlanF]

Using mode 2 for panning made a huge difference on my RF100-500 when it was just released, but after a few firmware updates to both the lens and body, I'm in mode 1 all the time.

So, it's OK for the RF 200-800mm to have only a single mode.

 

[koenkooi]

So, it's OK for the RF 200-800mm to have only a single mode.

Judging from the lack of complaints in the interwebs, that would seem to be the case.

 

[Nemorino]

I'm in mode 1 all the time

I allways use mode 3 which is designed if you switch between stills and panning. Probably the 200-800 has only this mode.

 

[koenkooi]

I allways use mode 3 which is designed if you switch between stills and panning. Probably the 200-800 has only this mode.

Should be easy to check, does the IS engage when the shutter isn't fully pressed (or during pre-capture). I noticed that Canon has an updated article on IS and RF here: https://www.canon-europe.com/pro/infobank/image-stabilisation-lenses/

 

[Nemorino]

You can hear the IS even if switched off.
And I doubt I could hear if it is compensating in one or two directions.

 

[OldDudePhotog]

I'm having this issue when I am shooting video with the R5M2. I was contemplating sending it in to Canon but it seems like I may not be the only one with this issue. My R3 performed flawlessly when shooting video, so I just used that for video. It does it when handholding video, I did not try it on a tripod.