True. But a company that has had one successfully delivered product makes it much more likely they'll be able to deliver a product again. I've backed 60+ products, and now tend to only back creators that have successfully done so at least once before.
With that said, because the product is delivered, doesn't mean it's a quality product or good. They mention that their version 2 is made of new, more durable material probably because when I was looking up reviews of their version 1 product, a lot of people were complaining it was very hard to attach the caps, and a lot of people were complaining about version 1 tearing. That's what I would be more concerned with in this particular Kickstarter case. I'd comfortably bet they will deliver something, but I'm not comfortable that it will be something worth receiving.
PhotoGenerous,
Hey, it's KUVRD here! Those are excellent points! One of the things that we failed to make super clear was HOW to actually stretch and cover a lens with V1 and the second was that EVEN if a user didn't know how to stretch and cover a lens and the ULC ended up tearing, it would have been replaced with a brand new one, free of charge...
That's because every single Universal Lens Cap has a
LIFETIME REPLACEMENT WARRANTY.
Yep, Lifetime. Not 1 year, not 1 month... it's FOR ETERNITY.
Second, if a product has a defect or a customer has a negative experience with it, the likelihood that they will tell basically everyone and anyone who will listen is around 1200% higher than for that same someone who had a satisfactory or really positive experience to go and tell the world about it.
To date, we have shipped out over 68,000 Universal Lens Cap and of those 68,000 sold... 382 customers have had their ULC tear or rip... that's a 0.005% defective rate... which is ridiculously awesome for any industry...
Now, lets fudge the numbers a bit and get crazy.
Lets say that we quintuple the amount of customers who have had their ULC tear or rip... and then let's double that number... that would put us at 3,820 customers who have had a ULC tear or rip... that would be STILL be about a 5.6% defective rate.... and guess what, all those customers still get a brand new one! Whether it happened the day they got the product or decades later... we've got them KUVRD ('covered').
With Version 2, we created two sizes because there were a ton of people requesting a smaller size for Micro 4/3s and a lot of people asking for a larger size for those more difficult and wider sized lens barrels... So we created V2 to satisfy the need of the market but wanted to do so by upgrading the silicone material NOT for the sake of decreasing our defective rate, but because we want our customers to know that we're not going to skimp on ensuring we use the best possible materials and are pushing the envelope for innovation and amelioration of our products.
And to top all of that off... we provide a 30-Day Money Back Guarantee... No questions asked... so if you're unsatisfied or you feel the "something" you received wasn't worth receiving... send it back for a full refund... and that 30-Day countdown starts when you receive the product, not when you pledged or purchased it.
Hopefully that helps clarify things a bit and reassures that we're not here to screw anyone or sell crap products.
KUVRD