Sony does a "Canon" (manufacturer ethics)

I'm sure you can take a 5DMKII and D700 and improve them. However it doesn't make financial sense to do so for either company. Once you release it, it becomes very costly to update the hardware to use 100% of its resources because a mess up doesn't break the test mules in the lab, it hurts real users and has a cost in PR that is not worth the risk. Therefore we can expect nearly all cameras are not utilized as good as if companies spent years fine tuning them. After all, if sony didn't ship because they are tweaking with the firmware, the financial consequences would be a disaster bigger than if they ship with slightly under utilized hardware potential.

Not to say this is the same case in all examples but often yields of semiconductors mean lower binned parts are going to be repurposed for some lower spec model. we see this all the time with intel and AMD's budget chips. They may start as higher end models but due to yield issues they are crippled. Occasionally somebody hacks them somehow to enable more potential, but this solution doesn't work universally. We still don't know all the cons of this hack. It may be ok, it may not be. Whatever the case, even with a perfectly good part, it may simply be a cost move. Develop the same part, with some firmware to unlock the more expensive sku. There is nothing unethical about it. You paid less, you get less. Car manufacturers do the same, often shipping the same engine less aggressively tuned. you can reflash the ECU and unlock some gains too.

so this is business as usual. without spreading around RD cost in the high and low end offerings, you'd have to settle for less long term. These companies aren't charities. They need to turn a profit and as long as they are not lying about the spec sheet, you decide if what they offer is worth to you. In the case of the sony model, if it specs and price were better than the alternative at the time, who cares? clearly the competition should have been better if they wanted to make the sale.
 
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Mar 25, 2011
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Speaking of outstanding customer service... EPSON. A client had a high end projector that was about 5 months out of the 2 year warranty and it had a problem with the motorized lens cover. After trying a firmware update, my client called them, provided proof of the sale with the receipt and they SHIPPED HIM A NEW PROJECTOR FREE OF CHARGE with instructions to return the faulty projector back to them afterwards in the same container. THEY EVEN PAID FOR SHIPPING. Simply amazing! 8)
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My HP 24 port smart switch died last week during a lightening storm (It was on a filtered UPS), I bought it in 2009, for about $200, so I was going to buy another, since I liked it. I checked the HP site, and their warranty calculator said the warranty was good until 2109 (100 year warranty??). I sent them a e-mail with serial number, and the other info, they overnighted a replacement to me, along with a return label.

Needless to say I was happy with the service.
 
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wsmith96

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Aug 17, 2012
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Mt Spokane Photography said:
My HP 24 port smart switch died last week during a lightening storm (It was on a filtered UPS), I bought it in 2009, for about $200, so I was going to buy another, since I liked it. I checked the HP site, and their warranty calculator said the warranty was good until 2109 (100 year warranty??). I sent them a e-mail with serial number, and the other info, they overnighted a replacement to me, along with a return label.

Needless to say I was happy with the service.

Most of the procurve switches are "lifetime warranty" - assuming you don't live past 100 years that is :)

Thank you for your purchase (back in 2009) and for helping to feed my family!
 
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